which internet browser should I use to view the website?
For optimum viewing of our site we recommend you use either Internet Explorer version 5.5 and above or Netscape Navigator version 7 and above, both with 128 bit encryption.

which display setting should I use to view this website?
We recommend the site be viewed on an 1024 x 786 screen, however you may view the site on an 800 x 600 screen.

how do I check my browser version?
From the menu bar of the browser click on:

• 'Help: About Internet Explorer’ or
• 'Help: About Communicator'  or
• 'Help: About Netscape’

how do I activate JavaScript?
Using Internet Explorer 5.5 or above:

• click on 'Tools'
• 'Internet Options'
• 'Security Tab'
• click ‘Custom Level’ tab
• scroll to ‘Active scripting’ – select ‘enable’
• scroll to ‘Scripting of Java applets’ – select ‘enable’

for Netscape Navigator version 7 or above

• click on 'Edit' select 'Preferences...'
• click on 'Advanced' ensure that 'enable Java’ and ‘enable native object scripting' are both checked
• click on 'OK'

what is 128-bit encryption? (Secure Socket Layer)
Encryption is a way of scrambling sensitive data or information ready for transmitting across the internet. 128-bit SSL encryption is the encryption level assigned to the browser, and is one of the most secure levels available.

how can I tell whether my browser supports 128-bit encryption?
Using Internet Explorer 5.5 plus:

• click on 'Help: About Internet Explorer' from the menu bar of the browser.  Cipher strength indicates encryption level

Netscape Navigator 7 plus

• click on 'Help: About Netscape' (half way down in bold)

how do I upgrade my browser and browser encryption?
To upgrade to the latest version of Internet Explorer go to: http://www.microsoft.com/ie
To upgrade to the latest version of Netscape Navigator go to: http://netscape.com/download

how do I activate Secure Socket Layer (SSL) Version 3.0?
Using IE 5.5 or above:

• click on 'Tools'
• 'Internet Options'
• 'Advanced Tab'
• scroll down to Security and make sure SSL 3.0 is ticked and click 'OK'

for Netscape Navigator v 7 or above

• click on 'Communicator'
• Select 'Tools' followed by Security Info
• click on Navigator and check 'Enable SSL' (Secure Sockets Layer) v3
• click on 'OK'

Get in touch with internet support at:
 
bmi
internet support
reservations sales building
Beverley Road
Nottingham East Midlands Airport
Derby
DE74 2SA

telephone: 0870 240 7047 (within the UK), +44 1509 68 6628 (outside of UK)
fax:   +44 (0)1509 68 6636
opening hours: 8am to 7pm Mon to Sat, Sun 8am to 8pm

or email using our website feedback form