Home : Speakers Board : Jill Dyché

Jill Dyché Baseline Consulting Group

Jill Dyché is a partner and co-founder of Baseline Consulting Group, a business advisory and technical consulting firm. In addition to helping clients implement CRM, Business Intelligence, Data Warehouse, and Data Management solutions, Jill researches, speaks, and is published regularly on these topics. High profile publications such as CIO Magazine, Information Week, Computerworld, and The Chicago Tribune have featured her work. Jill is also the author of two books: e-Data, which has been published in four languages, and The CRM Handbook, the best-selling book on the topic of Customer Relationship Management.

Speaking Topics

• Building a Customer-Focused Strategy: An Executive Workshop
• When Good CRM Goes Bad: A Postmortem on CRM Failures
• The Single Version of the Customer Truth—Why It Matters
• Assessing Your CRM Readiness
• CRM: What's New, What's Next?

Recent Engagements

AMA 2003 CRM Leadership Program—Atlanta, Georgia, USA
CRM 2003: A Status Report

The Data Warehousing Institute World Conference 2003—New Orleans, Louisiana, USA
Making the Business Case: The Value of an Information-Driven Organization

Women In Technology International Summit—Santa Clara, California, USA
CRM: What's New, What's Next?

Drucker School of Management, Claremont Graduate University—Claremont, California, USA
Beyond CRM: Propelling Your Customer Strategy Forward

Teradata Universe Conference 2003—Tokyo, Japan
When Good CRM Goes Bad: A Postmortem of CRM Failures

Contact Info

For information about availability and booking, please contact David Rankell at Baseline Consulting Group: DavidRankell@baseline-consulting.com or (818) 906-7638.

More information is also available at the Baseline Consulting Group's web site, www.baseline-consulting.com.

Speakers Board

CRMGuru.com is a service from CustomerThink Corporation, ©1998-2004