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Serving the community since 1960.

What is BBBOnLine®?

BBBOnLine is the solution to consumer confidence and to voluntary self-regulation of business in the electronic marketplace.

How does it work?

Companies that meet high BBBOnLine Standards will exhibit a BBBOnLine seal on their web sites.

Consumers are able to click on the BBBOnLine seal and instantly get a BBBOnLine program reliability report. After reading the report, the consumer returns to the business' web site.

Why is BBBOnLine important?

BBBOnLine meets the need for consumers to "sort out" online marketers who meet high standards, make significant commitments to their customers, and agree to resolve complaints quickly and fairly.

Who is in charge of the program?

BBBOnLine, Inc. is a wholly-owned subsidiary of the Council of Better Business Bureaus, the premier promoter of the highest ethical relationship between business and their customers.

Can companies copy the BBBOnLine seal?

While the actual BBBOnLine graphic can be copied, the "click to check" mechanism confirms that the site is registered with BBBOnLine. That's why it's important to always click on the BBBOnLine seal when you see it. Several other security mechanisms are also in place to protect the program.

How much does it cost?

There is a license fee for participation in BBBOnLine and displaying the seal. Fees are based on the number of employees in the company.

How will I know if the business is a participant?

Consumers will know immediately whether or not an online business is a BBBOnLine participant. Companies that do participate proudly display the BBBOnLine seal on their web site. Consumers should always "click to check" to receive a BBBOnLine profile on that particular company.

To check for current participants, click here.

BBBOnLine Agreement and Application