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Compuware will be the best worldwide provider of quality software products and services designed to increase productivity. We will continue to create practical solutions that meet our customers’ needs and surpass their expectations. We will provide an environment for our employees where excellence is encouraged and rewarded and where diversity is promoted at all levels of the company.
Compuware is built upon a diverse employee population with a set of key attributes that is common to every individual:
Secure, Moral, Ethical, In Agreement with Economic Purpose, Team Player, Other Oriented, Positive, Optimistic, Energetic Achiever and Bright.
Compuware employees display these attributes both inside and outside the office. Each year employees donate their time to support community awareness, fundraisers and charities as well as participating in after-work sports teams such as softball and roller hockey.
Guiding principles are Compuware's performance standards for all employees. These principles create a common bond of trust that serves as the foundation for teamwork and the Compuware spirit.
Guiding Principles
Customer
Quality is a basic business principle for Compuware. Meeting customer needs is fundamental to Compuware's success. We view each customer as special, and we are committed to earning his or her trust and respect. Quality means listening to the Voice of the Customer (VOC).
Service
Service is the vehicle by which customer loyalty is established and additional marketing opportunities are created.
Excellence
We strive for excellence, knowing that it is the basis for providing quality in everything we do. Quality includes ensuring vendor excellence through vendor relationship management.
Integrity
Integrity is the basis for our behavior. Open and honest communication is valued and encouraged in every relationship.
Diversity
We understand and appreciate our differences while promoting an environment of inclusion.
Diligence
We recognize that through hard work, high energy and personal commitment, our work will be rewarding.
Creativity
We believe that each individual is unique and has the opportunity to apply that "uniqueness" to make a difference. Quality Improvement is the job of every Compuware employee.
Business Objectives
We will provide service to all customers beyond their expectations.
We will increasingly focus on new markets and customers while maintaining strong relationships with existing customers.
We will maximize sales by ensuring that all customers are fully aware of our complete product line.
We will evolve our product line to meet the needs of our customers.
We will view our diversity as a corporate asset, utilizing the strength it creates in our business and community.
We will respect our employees and provide them with opportunities to grow and share in the success of Compuware.
We will regard our vendors as strategic partners and remain committed to strengthening these relationships through mutual respect, trust and goal satisfaction.
We will be sensitive to costs, knowing that an efficient organization will benefit our customers, our corporation and its employees.
We will continue to pursue all opportunities for growth that are consistent with our long-term financial health.
We will demonstrate commitment to the foundations of Quality Management-Quality Planning, process development, documentation, control, management, measurement and continuous Quality Improvement. |
