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This page describes the booking and payment procedures, terms and conditions of Dive The World Indonesia's offerings.
The following sections on this page include:
Why Choose Dive The World Indonesia?
 With a massive amount of dive companies out there why should you choose to have us arrange your next diving adventure? Well, the reason is quite simple actually. You work all year for some time to unwind and enjoy yourself. Why spend this valuable commodity called time sorting through which company can offer you the best service, best instructors and, at the same time, ensure you are getting to the best sites. Dive The World is unique because that is our service.
There are literally 100's of dive shops and operators in the area. As with any other industry, there are good and there are bad. We work with only the best dive operators to ensure that you spend a hassle-free holiday DIVING. You don't need to worry about your regulator not working when you are 20 metres down. We know all of our instructors personally and have been out on the same dive trips we are recommending to you.
Our goal is to meet your needs as a diver and not just to grab your money and send you on your way. We want to build lasting relationships with you and your dive buddies. In order to get you back as a return customer, we understand that we need to provide the best service to you the customer so you won't get an attitude from our staff. Our prices are competitive and our service is second to none!
Take full advantage of your holiday. Relax, have fun, and let us sort through the winners and losers in the dive world for you. By the way - we can also help get you the same quality and prices you expect in your accommodation. Count sheep, not cockroaches.
You benefit from allowing us to match your needs because:
• You have a bigger choice
We match your requirements against the offerings of more than 20 Bali liveaboard and 40 Indonesia diving operators before we offer you an objective and independent recommendation!
• You can take advantage of our insider knowledge
When you use us to find your best match, you can be sure that our descriptions are free of any dive operators' exaggerated marketing-speak. We know the Indonesia scuba diving operators and their boats, so we can carefully match your requirements, and tell you exactly what to expect.
• You're not being used to fill our dive boat
We're independent agents. Our priority is to You, to see that you get what you expect, at the best price. Why? Because we want you to be so thoroughly delighted that you'll want to use us again next year!
• You pay the best price
We charge you NO commission or agents' fee so we can GUARANTEE that our price is no more (and sometimes less!) than what you would pay if you booked directly with any of the dive operators.
• Loyal Customer BONUS!!
Another initiative from Dive The World to ensure you get the best possible dive vacation value for money: Book two dive holidays with us and qualify for a 5% DISCOUNT off the price of your second holiday.
You had a fantastic Indonesia diving holiday, you enjoy our services and trust our advice, but you've done Indonesia and bought the T-shirt. So, what next?
Why not try one of our exciting world class diving destinations and qualify for a discounted Dive The World adventure - Burma, Indonesia, Malaysia, Thailand - and the list is growing ever longer!
Note: Discount is limited to the price of your first Dive The World vacation - send an enquiry for more detailed information.
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Your Free Shortlist of Options
After you fill out the website enquiry form then you will receive an email with your free shortlist of Indonesia scuba diving options.
The email that we send you contains the best recommendations to match your requirements that you identified in the website enquiry form.
Depending on your requirements, the options may include details of the following choices:
- Dive boat(s)
- Hotel and resort(s)
- Training course(s)
Important: These options are held open as available to you only for a short time.
Unfortunately, we cannot guarantee that all options and prices quoted in your Shortlist of Options will be available unless you confirm within 48 hours of receiving your quote!
Therefore, you must confirm immediately to avoid disappointment and to prevent the option being unavailable due to another customer booking your desired option.
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Price Guarantee Special Offer
From time to time we may make certain special price guarantee offers to you whereby we will compensate you if you are able to book the same package for a cheaper price.
To qualify for consideration of this offer, claims must conform to the following conditions:
- Claims are submitted in writing within 30 days of receiving a confirmed reservation notification from us
- The comparative package is a confirmed booking for the same dates
- The comparative package is considered cheaper if all components of the package are identical, such as, but not limited to:
- Boat
- Hotel
- Duration
- Diving and park fees
- Services
- Equipment hire
Dive The World agrees to consider all claims in good faith.
If the claim is deemed valid then Dive The World agrees to compensate claimants immediately according to the amount advertised in the offer.
All judgements of claims are final and binding.
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Confirming Your Booking
When you decide to book your desired option, then you can confirm your bookings either by email or fax:
- Confirm by email
You can confirm an option from the shortlist by email in one of two ways:
- Click on the hyperlink beneath the option that you received in the shortlist email. This will create an email reply addressed to us, containing the code of the option that you have chosen, in the subject field.
- Send an email directly to Indonesia@Dive-The-World.com identifying the option number (for example "Option 2a" or "Option 5") for your desired booking.
- Confirm by fax
You can confirm your booking by identifying your desired option from the shortlist in a fax sent to: +66 (0) 76 344736
Please ensure that you send us all your booking details and clearly indicate which option you desire.
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Reservation Confirmation
When we receive your booking confirmation, then we will send you an email to confirm that your booking is held open, and instructions on how to make your Confirmed Reservation Deposit.
Confirmed Reservation Deposit
A non-refundable Confirmed Reservation Deposit is payable by you, to guarantee your reservation. The deposit required is 30% of the total price of your booking.
Confirmed Reservation Notification
As soon as we receive your Confirmed Reservation Deposit then we shall inform you, by email, that your reservation is confirmed.
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Cancelling Your Booking
If you decide to cancel your reservation 30 days or more before your arrival date then we will return any monies paid in excess of your 30% deposit, less any bank charges incurred by us. To avoid any bank charges, you are welcome to come to our office in Patong, Phuket to pick up your refund in person.
If you cancel your reservation any less than 30 days before your arrival date then we retain the right to keep all payments in compensation for potential lost bookings.
Please inform us of any changes to your booking at the soonest opportunity.
Boat Charter Cancellation
For a full boat charter reservation, please cancel 60 days or more before your arrival date to qualify for a return of any monies paid in excess of your 30% deposit, less any bank charges incurred by us.
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Making Your Final Payment
You make your final payment of your package price (the remaining 70%) to be received by us at least 30 days before your arrival date. Therefore, please allow time for the transaction to be finalised before this 30 day requirement.
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Payment Methods
All payment instructions are sent to you by email when a payment is required.
Payments may be made by:
- Bank Transfer
Bank transfer from outside Thailand can be made by telegraphic transfer, all charges are to be made by the sender.
Unfortunately, banks in Thailand do not provide the same services that we may take for granted in the West! Therefore, please help us to help you, by sending us a fax copy of the transfer record that includes the transaction reference number.
- Credit Card
 
You can pay by VISA or MasterCard. Please fax, email or telephone us with your:
Card number;
Cardholder name;
Card Expiry date.
For security purposes, we do not accept credit cards from other third parties.
We are +7 hrs, GMT.
Tel. or fax: +66 (0)76 344736, or Indonesia@Dive-The-World.com
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Prices Include...
The following sections describe what the prices include for:
Liveaboard Diving Cruises
Payment includes:
- Dives
- On-board accommodation
- Meals including breakfast, lunch, dinner, snacks, soft drinks, tea, coffee and water
- Filled air tanks
- Weights and weight belts
- Torches
- Professionally qualified English-speaking divemaster
- Only when quoted - transfers to and from your hotel and boat
- Only when quoted - transfers to and from the airport
- Only when quoted - National Marine Park Diving Permit Fees
- Other services when quoted.
Dive Resorts
Payment includes:
- Accommodation, including breakfast
- Filled air tanks
- Weights and weightbelts
- Professionally-qualified English-speaking divemaster
- Only when quoted - transfers to and from the airport
PADI Dive Courses
Payment includes:
- Use of all diving equipment for the duration of the course
- Use of course manual and video
- Use of dive tables
- Log book for entry-level certifications
- PADI Instructor
- Certification card fee.
Diving Day Trips
Payment includes:
- Breakfast
- Lunch
- Snacks
- Tea, coffee and water
- Filled air tanks
- Weights and weightbelts
- Professionally-qualified English-speaking divemaster
- Transfers to and from your hotel at Kuta, Sanur or Nusa Dua and dive boat
Note that transfers to and from hotels in locations NOT in Kuta, Sanur or Nusa Dua are available by prior arrangement, and may incur additional cost to you.
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Complaints
We are planning to provide you with the vacation you've been dreaming about. However, life doesn't always work out how we planned, so if you have any reason to complain then please follow these guidelines to help us to help you in any conflict resolution.
- Act early
Make sure that you express any dissatisfaction at the soonest opportunity so any problem can be resolved sooner rather than later.
- Inform the captain of the boat
Be sure to speak to your captain or cruise director. Tell the captain exactly what your problem is, and how he can solve your problem. In most cases, boat captains are good diplomats capable of solving your problem to your satisfaction.
- Not joy? We can help
If your problem cannot be solved by the captain then Dive The World Indonesia guarantees to represent and support you and to attempt to resolve any settlement to a conclusion to your satisfaction so...
- Tell us as soon as possible...
For us to represent you in any conflict resolution settlement then we must know about all the facts, events, conversations, agreements that are related to your complaint so...
- Keep a record
If appropriate, then take the time to write down a factual record of what happened, when and with whom.
We'll help you to make a formal complaint, which will need to be submitted in writing no later than 28 days after the end of the cruise.
We will follow up and support you in your complaint to see that you are treated fairly and get adequate compensation for your troubles.
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Liability Release and Assumption of Risk
Dive The World Indonesia can not be held liable for and will not be responsible for personal injuries, property damage, or wrongful death that may occur during dive activities, as a result of the inherent risks associated with scuba diving or as a result of the negligence of other third parties.
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Unforeseen Events
If departure of your cruise is not advisable — or may be dangerous to the life or health of the passengers or to the boat, due to conditions such as: bad weather, perils of the sea, Acts of God, political incidents, force majeure — then the captain has the sole discretion to delay or cancel the cruise departure.
Likewise, during the cruise — if bad weather or force majeure events occur that make it inadvisable for passengers to land, or for the boat to enter port — then the captain shall have the right to delay or postpone sailing until conditions allow, and make adjustments to the itinerary that may including cancellation of calls to ports, or the re-sequencing of island visits.
Cancelled cruises entitle you to a 100% refund of monies paid, less any bank charges incurred, shortened trips to a proportionate refund, delayed trips to a choice of refund or re-scheduled trip, lengthened trips - no extra charge! Re-sequencing is not considered satisfactory justification for a refund.
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Dive Insurance
 We recommend you take out your own dive insurance at least one month prior to arrival, and we recommend Divers Alert Network Insurance coverage.
We also highly recommend that you take out a comprehensive travel insurance policy with cover that includes cancellation, travel and personal effects.
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Medical and Health
Dive The World Indonesia is not qualified to give you advice on medical matters. Therefore, be sure to discuss immunisation and prevention of tropical ailments with your doctor and follow their advice.
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Miscellaneous Information We Need
When you confirm your booking, please be prepared to provide us with the following details (we'll remind you again at the time):
- Full names of all passengers
- Indicate Mr/Mrs/Ms, and if you are a couple
- Flight arrival and departure details for all people
- Hotel arrangements including arrival date and telephone number
- Dive equipment sizes
- Any special dietary requirements
Please print these terms and conditions for your future reference.
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