Better Business Bureau Consumer Complaint Statistics
During 2003, the Better Business Bureau system in the United States and Canada handled over 794,000 written consumer complaints. Click here for more information.

BBB AUTO LINE Annual Audit
The BBB system administers a program for the resolution of auto warranty disputes. Under Federal regulation, the BBB must submit an annual, external audit of its program to the Federal Trade Commission.

• Obtain a copy of the most recent audit document (PDF format)
• The BBB AUTO LINE Procedures and Rules

BBBOnLine Privacy Dispute Resolution
BBBOnLine offers a program to resolve disputes relating to the privacy of consumers' personally identifiable information.

• The program's statistical reports and decisions
• The programs rules and procedures

BBB Advertising Pledge Program
The National Advertising Division (NAD) of the Council of Better Business Bureaus reviews national advertising for truth and accuracy, thereby fostering public confidence in the credibility of advertising

• The program's decisions
• How the program works
• The program's rules

National Advertising Division
The National Advertising Division (NAD) of the Council of Better Business Bureaus reviews national advertising for truth and accuracy, thereby fostering public confidence in the credibility of advertising.

• Search the NAD press releases (free service)
• Find an individual decision (fee for service)
• Review the program rules and procedures

Childrens' Advertising Review Unit (CARU)
The Children's Advertising Review Unit of the Council of Better Business Bureaus works to ensure that advertising messages directed to children are truthful, accurate and sensitive to the audience.

• Search the CARU press releases (free service)
• Find an individual decision (fee for service)
• Review the program rules and procedures