Desert Medical Essentials is committed to ensuring that all of our products and services meet the highest quality standards. If any items are received in a damaged condition, please contact us immediately (within 5 days of delivery). We will replace any damaged merchandise or refund the damaged portion of your order.

If you would like to return or exchange any unopened items, we will exchange them for any other size needed or refund your money within 30 days of purchase. While we may be able to refund your purchase price, we will be unable to refund any shipping charges. Please contact our customer service department at 800.422.1146 for an RMA (Return Merchandise Authorization) number and to discuss the return/exchange. Returns without an RMA number will not be accepted. Returned items must be in their original packaging, unopened, and in good condition in order to be replaced or refunded.