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This
page describes the booking and payment procedures, terms and
conditions of Dive The World Malaysia's offerings.
The following sections on this page include:
Why Choose Dive The World Malaysia?
 With a massive amount of dive companies out there why should you choose to have us arrange your next diving adventure? Well, the reason is quite simple actually. You work all year for some time to unwind and enjoy yourself. Why spend this valuable commodity called time sorting through which company can offer you the best service, best instructors and, at the same time, ensure you are getting to the best sites. Dive The World is unique because that is our service.
There are literally 100's of dive shops and operators in the area. As with any other industry, there are good and there are bad. We work with only the best dive operators to ensure that you spend a hassle-free holiday DIVING. You don't need to worry about your regulator not working when you are 20 metres down. We know all of our instructors personally and have been out on the same dive trips we are recommending to you.
Our goal is to meet your needs as a diver and not just to grab your money and send you on your way. We want to build lasting relationships with you and your dive buddies. In order to get you back as a return customer, we understand that we need to provide the best service to you the customer so you won't get an attitude from our staff. Our prices are competitive and our service is second to none!
Take full advantage of your holiday. Relax, have fun, and let us sort through the winners and losers in the dive world for you. By the way - we can also help get you the same quality and prices you expect in your accommodation. Count sheep, not cockroaches.
You benefit from allowing us to match your needs because:
We match your requirements against the offerings of more than 30 Malaysia resorts and 20 Malaysia scuba diving operators before we offer you an objective and independent recommendation!
- You can take advantage of our insider knowledge
When you use us to find your best match, you can be sure that our descriptions are free of any dive operators' exaggerated marketing-speak. We know the Malaysia scuba diving operators and their resorts, so we can carefully match your requirements, and tell you exactly what to expect.
• You're not being used to fill our dive resort
We're independent agents. Our priority is to You, to see that you get what you expect, at the best price. Why? Because we want you to be so thoroughly delighted that you'll want to use us again next year!
We charge you NO commission or agents' fee so we can GUARANTEE that our price is no more (and sometimes less!) than what you would pay if you booked directly with any of the dive operators.
• Loyal Customer BONUS!!
Another initiative from Dive The World to ensure you get the best possible dive vacation value for money: Book two dive holidays with us and qualify for a 5% DISCOUNT off the price of your second holiday.
You had a fantastic Malaysia diving holiday, you enjoy our services and trust our advice, but you've done Malaysia and bought the T-shirt. So, what next?
Why not try one of our exciting world class diving destinations and qualify for a discounted Dive The World adventure - Burma, Indonesia, Malaysia, Thailand - and the list is growing ever longer!
Note: Discount is limited to the price of your first Dive The World vacation - send an enquiry for more detailed information.
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Your Free Shortlist
of Options
After you fill out the website enquiry form then you will
receive an email with your free shortlist of Malaysia scuba diving options.
The email that we send you contains the best recommendations
to match your requirements that you identified in the website
enquiry form.
Depending on your requirements, the options may include details
of the following choices:
- Dive Boat(s)
- Resort(s)
- Hotel(s)
- Training Course(s)
Important: These options are held open as available to you
only for a short time.
Unfortunately, we cannot guarantee that all options and prices
quoted in your Shortlist of Options will be available unless
you confirm within 48 hours of receiving your quote!
Therefore, you must confirm immediately to avoid disappointment
and to prevent the option being unavailable due to another
customer booking your desired option.
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Price Guarantee
Special Offer
From time to time we may make certain special price guarantee
offers to you whereby we will compensate you if you are able
to book the same package for a cheaper price.
To qualify for consideration of this offer, claims must conform
to the following conditions:
- Claims are submitted in writing within 30 days of receiving
a confirmed reservation notification from us
- The comparative package is a confirmed booking for the
same dates
- The comparative package is considered cheaper if all components
of the package are identical, such as, but not limited to:
- Boat
- Resort
- Hotel
- Duration
- Diving fees
- Services
- Hire equipment
Dive The World agrees to consider all claims in good faith.
If the claim is deemed valid then Dive The World agrees to
compensate claimants immediately according to the amount advertised
in the offer.
All judgements of claims are final and binding.
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Confirming Your Booking
When you decide to book your desired option, then you can
confirm your bookings either by email or fax:
- Confirm by email
You can confirm an option from the shortlist by email in
one of two ways:
- Click on the hyperlink beneath the option that you
received in the shortlist email. This will create an
email reply addressed to us, containing the code of
the option that you have chosen, in the subject field.
- Send an email directly to Malaysia@Dive-The-World.com
identifying the option number (for example "Option
2a" or "Option 5") for your desired booking.
- Confirm by fax
You can confirm your booking by identifying your desired
option from the shortlist in a fax sent to: +6 (0)3 7980 9318
Please ensure that you send us all your booking details
and clearly indicate which option you desire.
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Reservation Confirmation
When we receive your booking confirmation, then we will send
you an email to confirm that your booking is held open, and
instructions on how to make your non-refundable Confirmed Reservation Deposit.
Confirmed Reservation Deposit
A Confirmed Reservation Deposit is payable by you, to guarantee
your reservation. The deposit required is 30% of the total
price of your booking.
Confirmed Reservation Notification
As soon as we receive your Confirmed Reservation Deposit
then we shall inform you, by email, that your reservation
is confirmed.
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Cancelling Your Booking
If you cancel your reservation then we retain the right to keep
the deposit in compensation for potential lost bookings.
Please inform us of any changes to your booking at the soonest
opportunity.
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Making Your Final Payment
You make your final payment of your package price (the remaining
70%) to be received by us at least 30 days before your arrival
date. Therefore, please allow time for the transaction to
be finalised before this 30 day requirement.
Should your final payment fail to clear through our bank at least 30 days before your arrival date, we reserve the right to release your reservation as we cannot guarantee space(s) will then be available for your chosen trip.
In the event of late payment, we will endevour to find the best alternative on your behalf. Therefore, please allow time for the transaction to
be finalised before this 30 day requirement.
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Payment Methods
All payment instructions are sent to you by email when a
payment is required.
Payments may be made by:
- Bank Transfer
Bank transfer from outside Malaysia can be made by telegraphic
transfer, all charges are to be bourne by the sender.
Unfortunately, banks in Asia do not always provide the same
services that we may take for granted in the West! Therefore,
please help us to help you, by sending us a fax copy of
the transfer record that includes the transaction reference
number.
- Credit Card
 
You can pay by VISA or MasterCard . Please fax, email or telephone us with your:
Card number;
Cardholder name;
Card Expiry date.
We are +8 hrs, GMT.
For security purposes, we do not accept credit cards from other third parties.
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Prices Include…
The following sections describe what the prices include for:
Liveaboard Diving Cruises
Payment includes:
- Dives
- On-board accommodation
- Meals including breakfast, lunch, dinner, snacks, tea,
coffee and water
- Filled air tanks
- Weights and weight belts
- Torches
- Professionally qualified English-speaking divemaster
- Only when quoted - transfers to and from your hotel and the boat
- Only when quoted - transfer to and from the airport
- National Marine Park Diving Permit Fees
- Other services when quoted.
Resort Diving Trips
Payment includes:
- Dives
- Resort accommodation
- Meals including breakfast, lunch, dinner, snacks, tea,
coffee and water
- Filled air tanks
- Weights and weight belts
- Professionally qualified English-speaking divemaster
- Only when quoted - transfers to and from your hotel and the resort
- Only when quoted - transfer to and from the airport
- Only when quoted - National Marine Park Diving Permit Fees
- Other services when quoted.
PADI Dive Courses
Payment includes:
- Use of all diving equipment for the duration of the course
- Course manual and video
- Dive tables
- Log book
- Private or group instructor
- Certification Registration fee
- Certification Card.
Diving Day Trips
Payment includes:
- Breakfast
- Lunch
- Snacks
- Tea, coffee and water
- Filled air tanks
- Weights and weightbelts
- Professionally-qualified English-speaking divemaster
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Complaints
We are planning to provide you with the vacation you've been
dreaming about. However, life doesn't always work out as
we planned, so if you have any reason to complain then please
follow these guidelines to help us to help you in any conflict
resolution.
- Act early
Make sure that you express any dissatisfaction at the earliest
opportunity so any problem can be resolved sooner rather
than later.
- Inform the captain of the boat or the resort manager
Be sure to speak to your captain, resort manager or cruise director.
Explain exactly what your problem is, and how you feel
your problem can be solved. In most cases, these individuals are good
diplomats, capable of solving your problem to your satisfaction.
- No joy? We can help
If your problem cannot be solved by the captain or resort manager then
Dive The World Malaysia guarantees to represent and support
you and to attempt to resolve any settlement
to your satisfaction so…
- Tell us as soon as possible…
For us to represent you in any conflict resolution settlement
then we must know about all the facts, events, conversations,
agreements that are related to your complaint so…
- Keep a record
If appropriate, then take the time to write down a factual
record of what happened, when and with whom.
We'll help you to make a formal complaint, which will need
to be submitted in writing no later than 28 days after the
end of the cruise or trip.
We will follow up and support you in your complaint to see
that you are treated fairly and get adequate compensation
for your troubles.
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Liability Release and Assumption of Risk
Dive The World Malaysia cannot be held liable for and will not be responsible for personal injuries, property damage, or wrongful death that may occur during dive activities, as a result of the inherent risks associated with scuba diving or as a result of the negligence of other third parties.
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Unforeseen Events
If departure of your cruise is not advisable — or may
be dangerous to the life or health of the passengers or to
the boat, due to conditions such as: bad weather, perils of
the sea, Acts of God, political incidents, force majeure —
then the captain has the sole discretion to delay the cruise
departure.
Likewise, during the cruise — if bad weather or force
majeure events occur that make it inadvisable for passengers
to land, or for the boat to enter port — then the captain
shall have the right to delay or postpone sailing until conditions
allow, and make adjustments to the itinerary that may including
cancellation of calls to ports, or the re-sequencing of island
visits.
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Dive Insurance
 Divers are advised to take out their own dive insurance at least one month prior to arrival, and we recommend Divers Alert Network Insurance coverage.
We also highly recommend that you take out a comprehensive travel insurance policy with cover that includes cancellation, travel and personal effects.
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Medical and Health
Dive The World Malaysia is not qualified to give you advice
on medical matters. Therefore, be sure to discuss immunisation
and prevention of tropical ailments with your doctor and follow
their advice.
Miscellaneous
Information We Need
When you confirm your booking, please be prepared to provide
us with the following details (we'll remind you again at the
time):
- Full names of all passengers
- Indicate Mr/Mrs/Ms, and if you are a couple
- Flight arrival and departure details for all people
- Hotel arrangements including arrival date and telephone
number
- Dive equipment sizes
- Any special dietary requirements
Please print these terms and conditions for your future reference.
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