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Announcements    -    September 07, 2004
Although new domain registrations are not affected, we are aware of the temporary technical issues surrounding domain transfers and domain contact changes. If you are unsure if your support request is related to this issue, please open a support ticket and one of our technicians will be more than happy to assist you.

What is the Bravenet Support Center?
When you have problems or questions regarding your services, open a 'support ticket' here and Bravenet staff will assist you with your problem.

Note: We do not provide Java, Flash, Web Design or HTML support, and we can't support the hundreds of online site builders available on the web. If you are having problems adding our codes onto pages built in your webhosts sitebuilder program, contact them for assistance with the correct steps needed to add or maintain your Bravenet service codes. We also do not provide support for the scripts in our resource center. Have general questions about Website Hosting, or PHP/MySQL? Check here. Need help with search engine optimization or bringing more traffic to your site? Check here.
Before you open a support ticket, browse these resources first:
  1. The Help Center

  2. The Knowledge Database - searchable Frequently Asked Questions.

  3. Copy/Paste Help - Adding our webtools to your pages.

  4. Fetch Tickets - Email yourself with a list of Support Tickets you've opened.

How the Support Center Works:
Open a ticket here in the Support Center by filling out the problem reporting form. Our staff will answer your request for assistance and you will be notified by email when an answer is waiting for you here in the Support Center. If you have already opened a support ticket that has been answered, but wish to receive more help please post a follow up within the same ticket rather then opening a new ticket.

We normally answer all inquiries within 24 hours, possibly a bit longer on weekends and holidays.

It's really simple!


Ready to contact Support via the Support Center?

Click Here: Open a Support Ticket.

 Do you already have a ticket open that you would like to access?
Enter your ticket number here:
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