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What is Spam?
Spam is the electronic equivalent
of junk mail. The term is often referred to as Unsolicited
Bulk Mail (UBM), Excessive Multi-Posting (EMP), Unsolicited
Commercial email (UCE), Spam mail, bulk email or
just junk mail. Back to Top
What is Talaya Anti-Spam?
Talaya Anti-Spam is a new feature of
Talaya Internet Service, which essentially blocks most
emails that may be potentially considered as Spam from
reaching your email inbox. Instead, it stores your Spam-related
email at the Talaya server in your Talaya Web Mail Junk
folder. Back to Top
How much Spam is filtered
out by Talaya Anti-Spam service?
Tests have shown that 74%-94%
of all Spam is stopped before it reaches your mailbox. Back to Top
Will I lose any legitimate
emails?
It is unlikely that you will
lose any legitimate emails (commonly referred to as "false
positives"). The percentage of false positives is
around 0.0001% or 1 in 10000. In order to ensure false
positives are not automatically deleted from your Junk
file, IT&E highly recommends that you periodically
check your Junk folder and retrieve legitimate emails. Back to Top
How do I view my Junk Mail
Folder?
Simply enter your Talaya username
and password on the Talaya Webmail logon page at http://www.talaya.com/webmail/.
Once inside, simply
click on the link labeled “Junk” located on the left menu bar. Back to Top
Is this service secure? Does
anyone read my email messages?
Yes, this is a secure service. Since
your username and password will be require to access
Talaya Webmail, only you will have access to view Spam
stored in your Junk folder. Back to Top
Do I need to do anything
on my computer to enable this feature?
Once you subscribe to obtain
the Anti-Spam feature, you do not need to do anything
on your computer to enable this service. IT&E
takes care of enabling features on the Talaya network,
so you can concentrate on productivity instead of
tackling Spam. This is a network-based solution and
affects absolutely no change to your current email
services. Back to Top
How often are Anti-Spam rules
updated?
Anti-Spam rules are continuously updated automatically
by Talaya Internet Service to stop new Spam variations. The updates are
generated from the characteristics of previously flagged email messages
and the determination of the next type of Spam message format that will
arrive based on previous results. Back to Top
How much does this service
cost?
For a limited time, Talaya Anti-Spam will be FREE
to all Talaya Email subscribers. After the June 30, 2004, the cost for
Talaya Anti-Spam service will be $1.95 per month per email address, and
as low as $1.25 if bundled with wireless PCS service. Back to Top
Can I set up custom filters?
Yes. Please visit http://www.talaya.com/emailoptions to
customize your email filters. Back to Top
Can I view my Spam email messages?
Yes. To view your Junk Mail
box please visit http://www.talaya.com/webmail/ and
log on with your email username and password. Back
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Talaya
Anti-Spam - Frequently Asked Questions