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The Wayback Machine - https://web.archive.org/all/20041009230951/http://www.travel-insurance-online-cover.co.uk:80/complain.htm
The procedure
for complaints is detailed in full on the policy document and meets all
Association of British Insurers and Insurance Ombudsman Bureau guidelines. If
you have a query regarding your policy please telephone us on 0870
2259167.
If you have a serious complaint to make the you
can use the appropriate address below :
Travel and Personal
Underwriters Limited 65 - 68 Leadenhall Street London EC3A
2AD .
Tel : 020 7977 7905
If You
remain dissatisfied, You may then write to the Insurance Ombudsman Bureau at
South Quay Plaza II 183 Marsh Wall London E14
9SR.
There are occasions when the Insurance Ombudsman Bureau
may be unable to deal with Your enquiry, in which case You should contact the
Association of British Insurers situated at
51
Gresham Street London EC2V 7HQ
stating that You are
insured by UK Insurance Limited. In all cases,
ski-insurance-online-cover.co.uk, with UK Insurance Ltd will respond to Your
complaint within 5 working days and give an estimate of the likely time
required to resolve Your complaint.
