Service Management Webinar Series
This webinar series is designed to explain the various processes associated with adopting a service management approach to IT and the benefits that can be derived. The series comprises three webinars:
Webinar 1:
ITIL: The Key to Managing IT Services
Webinar in association with itSMF
The first in this series helps you find out more about the IT Infrastructure Library (ITIL) and the benefits this 'best practice' approach to service management can bring.
To find out more please click here.
Webinar 2:
Application Service Management
Connecting Business to IT
The second in this series explains how you can achieve incremental business value from your existing IT investments and deliver business centric perspectives of how IT is performing against user expectations.
To find out more please click here.
Webinar 3:
Delivering on the Performance Promise
Webinar in association with Forrester Research
The final webinar gives you the opportunity to find out why Forrester believe service management approaches are so important in light of today's IT management challenges and shows how the right processes, technology and people can help your organisation implement cost effective service management.
To find out more please click here.
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