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Automation Services
Ken MacLeod, Senior Director (561) 355-4238 E-Mail Us Lynn Drew, Director of Automation Services Neil A. Richards, Manager - Systems Support Jerry Wilkinson, Manager - Application Support Mission Statement
The mission of the Automation Services Department of the Clerk of the Circuit Court is to provide all of the services and assistance necessary to ensure that all members of the Clerk's Office, as well as the public whom we serve, are able to utilize the most reliable and efficient equipment, software, processes and systems available in the Information Systems industry to assist them in their endeavors.
About Automation Services
"We are committed to working together as a team, acknowledging our diverse roles and expertise."This department is organized solely to support all other Clerk departments in their mission, and through them, the public. Our staff, composed of technical support personnel and applications support personnel, supports all of the PC's, servers, and application software used by over 700 Clerk employees.
Currently, we support the following automated systems:
- Child Support Enforcement
- Criminal Court Case Management (ISS - targeted repl. 2004)
- Civil Court Case Management (ISS)
- Domestic Violence
- County Finance (ISS)
- County Payroll (ISS)
- Clerk Accounting and General Ledger
- Clerk Human Resources and Payroll
- Interactive Voice Response (includes voice recognition in English and Spanish)
- Family Division - Information on Child Support payments
- Traffic Division - Information on Traffic Citations and offering the ability to pay them
- Case Folder Tracking
- Electronic Document Management (access to Board of County Commissioners meetings, and the ability to view the minutes of the meetings and the images of documents associated with agenda items)
- Official Records Information System (Images of all documents recorded through the Clerk's office) - Web Access to the Official Records Index and images
- Clerk's Intranet (Policies and procedures, employee handbook, newsletters, etc.)
- Evidence Tracking System
- Traffic citation imaging, storage and retrieval
The four systems (noted as "ISS") are currently contracted to the Palm Beach County Information Systems Services Department, with whom we work closely. These applications are operated and maintained by ISS on the County's servers. The Clerk has been attempting to continue to reduce operating costs by modernizing all applications and assuming local control of those applications which concern only the Clerk's Office. We plan to continue on this path with other automated systems, making even more significant savings and major improvements in all areas of our service to the Clerk's operating departments and to the public. We are planning the following improvements to our systems:
- Simplified reporting procedures to allow the public to request special reports and forms;
- Increased access to the public for viewing/retrieving public information over the Internet;
- Implementation of an enterprise-wide Electronic Document Management System;
- Simplified access to all Clerk-maintained data through Windows-based (PC) design;
- Increased access to the public in providing pro-se forms, forms submission, etc.; and
- The continued use of newer technologies, as they gain acceptance by the IS industry, to increase our level of service while reducing our costs.
If you have questions about this department, or any of the information provided above, please contact Ken MacLeod at (561) 355-4238 or E-Mail Us.
Office Location:
9th floor, Governmental Center
301 North Olive Avenue
West Palm Beach, Florida 33401
Telephone: (561) 355-2996
Fax: (561) 355-6727
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Frequently Accessed Pages:
Child Support Divorce Domestic Violence Frequently Asked Questions Landlord/Tenant Actions Marriage Licenses Passports Traffic Tickets
Other Information:
