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For my complete list of TACTICAL SOLUTIONS, sorted alphabetically by Company, CLICK HERE

Alternatively, click on the links below to view my list of TACTICAL SOLUTIONS according to the specific problem solved!

A Solid Foundation

Interaction Capabilities

• Telephony Support

• Fax Support

• PDA Support

  • Palm OS® Handhelds

  • Pocket PC Handhelds

• E-Mail Support

• Interaction Management

• Collaboration Support

• Portal Support    

• Chat Support

• Instant Messaging

• Wireless Device Support

• Voice Recognition

Data Preparation Tools

• Data Acquisition

• Data Quality & Cleansing

• Data Importing/Exporting Capabilities

• Database Utilities

Application Integration Capabilities (EAI)

Business Process Management Capabilities

Knowledge Management Capabilities

Business-Intelligence Tools

• Query & Reporting Tools

• Business Intelligence & Visualization Tools

• Data Mining Tools

• CRM Analytics

• Desktop Mapping

• GIS Tools & Data Sources

• Executive (C-Level) Decision Support

Total Customer Relationship Management

Marketing Support Capabilities

• Marketing Automation

• Campaign Management

• Lead Qualification & Distribution

• Relationship Marketing

Marketing Operations Management

• Event & Seminar Management

• Collateral Fulfillment

• Online Incentive Promotions

Marketing Research

• Survey Management

• Marketing Analysis

Field Sales Support Capabilities

Getting Ready To Sell

• Goal Setting & Time Management

• Territory Management

• Product Information

• Competitor Analysis

Personal Selling

• Prospecting       

• Pre-Call Planning

• Discovering Requirements

• Presentations

Closing Orders

• Opportunity Management

• Configuration Management

• Quotations & Proposals

Call Center Support Capabilities

Inbound Call Support

• Automated Call Distribution (ACD)

• Interactive Voice Response (IVR)

Outbound Call Support

• Predictive Dialer

• Workforce Management

Computer Telephony Integration

Sales Management Capabilities

Planning & Deployment

• Territory Management

• Recruiting & Selection of Sales Staff

• Training & Development of Sales Staff

Proactive Sales Management

• Sales Process Management

• Quotas & Sales Forecasting

• Measuring Sales Effectiveness & Productivity

Sales Force Administration

• Sales Compensation

• Expense Account Management

Partner Management Capabilities

Customer Support Capabilities

• Web Self-Service

• Help Desk

• Field Service Management

Customer Support Operations Management

• Performance & Productivity Management

• Change Requests

• Customer Feedback

• Service Agreements

Ebusiness Support Capabilities

Sell-Side Commerce

Sales Configuration

Internet Marketing Tools

• E-Mail Marketing

• Search Engine Marketing

• Affiliate Marketing

• Click-stream Analysis

• List Management

• Web Site Interaction

Enterprise Resource Planning (ERP) & Financial Accounting Solutions

ASP (Application Service Provider) Support

As new programs evolve, this list will grow. If you just browse through the tactical solution listings, you are sure to discover solutions to problems you may not have even realized you had! If you face a particular sales or marketing challenge that does not seem to be met by one of these programs, let me hear about it !