|
Book smart book safe
|
Complaint
Procedures
The procedure for complaints is detailed in full
on the policy document and meets all Association of British Insurers and
Insurance Ombudsman Bureau guidelines.
If you a query regarding your
policy please telephone 0870 2259166. If You have a serious
complaint to make, please write to
Travel and Personal
Underwriters Limited
65 - 68 Leadenhall Street
London
EC3A
2AD .
Tel : 020 7977 7905
If You
remain dissatisfied, You may then write to the Insurance Ombudsman Bureau at
South Quay Plaza II
183 Marsh Wall
London
E14
9SR.
There are occasions when the Insurance Ombudsman Bureau
may be unable to deal with Your enquiry, in which case You should contact the
Association of British Insurers situated at
51 Gresham Street
London
EC2V 7HQ
stating that You are insured by UK
Insurance Limited. In all cases, ski-insurance-online-cover.co.uk, with UK
Insurance Ltd will respond to Your complaint within 5 working days and give an
estimate of the likely time required to resolve Your
complaint. |
 |
