David Rance
Round UK
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David Rance has spent 30 years serving customers working in sales,
marketing, IT and customer service. David is now Chairman of Round;
a London-based strategic consulting company, where he has used his
operational experience to define the journey all organizations must
take to become customer-centric as well as the tools that drive
the planning. Rance uses a simple yet powerful metaphor that enables
all employees to understand not just what customer centricity means
but how they can make it happen. A client said "Our people are truly
inspired by David's approach." Rance is publishing a book in the
spring.
Speaking Topics
- Customer centricity, what is and how to make it happen
- Walk the talk with customers, they can see the difference
- CRM as a strategic imperative
- Defining the roadmap for placing customer at the heart of your
business
- The role of customer service in CRM
- Leading the business to success through customers
- How to make your customers stakeholders in your company's success
Recent Engagements
Turkish CRM Institute, Istanbul, Turkey
So you think you're customer centric!
Call Center Forum, Copenhagen, Denmark
The role of customer care in a customer-centric organization
Technology for Marketing 2003 Symposium at Olympia, London, England
Open forum Q&A session
Contact Info
For information about availability and booking, please contact
Mr. Rance at david.rance@round.co.uk
or +44 20 7623 2300.
More information is also available at the Round
and Customer Centricity
web sites.
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