"I
enter all my login information correctly, and
I can hear my modem dial and connect. I am still
prompted to enter my password. I believe that
I am entering it correctly, but I am still not
able to get onto to Internet."
If any of the information is entered
incorrectly, the user logon window will come up
when you are trying to logon:

Please make sure that in the field
reading "User name" your username is
followed by a ".ppp". Also ensure that
your password is being spelled correctly, and
is 6-8 characters in length, with at least 1 of
the characters being a numeral. If all this information
has been entered correctly, when you click on
OK, you should be able to access the Netscape
web browser and the World Wide Web. If you have
entered this information correctly and still are
not able to logon, contact
Talaya Tech Support.
"I
can login to the Internet and view the World
Wide Web, but I cannot access and view my e-mail.
What
are the settings for Talaya?"
If
you are having problems accessing your messages
using the e-mail browser in the Netscape software,
you will need to change your mail and newsgroup
settings. You can do this by opening Netscape
and selecting Options at the top of the screen.
This will open up a drop-down menu, and among
the choices will be Mail and News Preferences.
After selecting the Mail and News
Preferences menu, a window will open with 5 tabs
across the top. Select the Identity tab and enter
the following information:

Please select the tab titled "Identity"
and enter the following information:
- Your Name: enter your real
name as you would like to have it on your E-Mail
- Your E-Mail: this is your
E-Mail address with Talaya. Don't forget to
include the '@' sign!
- Reply-to Address: this
is the same as your E-Mail address
- Your Organization: the
company, household, or group you would like
to have inserted on your E-Mail messages. You
may also opt to leave this space blank if you
would not like any organization printed on your
messages.
- Signature File (optional):
if you would like a personal signature to be
added to the bottom of your E-Mail messages
automatically, you will need to compose a signature
file, save it to your hard drive, and insert
the file in the Signature File box.
Now, click on the "Servers"
tab and make sure the following information is
correct:

Enter the following information in
the fields:
- Outgoing Mail (SMTP) Server:
mail.ite.net
- Incoming Mail (POP3) Server:
mail.ite.net
- POP3 User Name: this will
be your username only (without ".ppp"
or "@ite.net")
- Mail Directory: C:\Program
Files\Netscape\Navigator\Mail
- News (NNTP) Server: news.ite.net
or news.ite.net
- News RC Directory: C:\Program
Files\Netscape\Navigator\News
Click on OK at the bottom of
the screen, and start Netscape again. You should
be able now to send, receive and edit your E-Mail
messages, while fishing on the Internet. Additional Troubleshooting Guides
|