Benefits

Transparent Support
Our advanced telephony infrastructure quickly identifies your callers and personalizes phone greetings and messages to reflect your corporate name and style. Callers do not know their support comes from a third party.

Reduced Labor Costs
Your outsourced helpdesk eliminates the costs of training, staffing, managing, and monitoring in-house helpdesk personnel.

Reduced Infrastructure Costs
We've invested hundreds of thousands of dollars in computer equipment, telephone equipment, and CRM software to manage and track your helpdesk requests so you don't have to.

Surveys and Follow-up
Our automatic survey tools track the effectiveness and satisfaction of your helpdesk end-users. Survey results quickly measure quality assurance, and all results are available to you through a web interface.

Reporting
We keep detailed notes of every case handled by the helpdesk call center. Call notes, e-mails, and internal staff notes are fully visible to you through a web management interface. Monthly reports show trends in helpdesk utilization.

To start service or to obtain more information, call our sales department at 989-837-3790, toll-free 888-866-4638, 9:00 AM to 6:00 PM ET Monday through Friday, or e-mail sales@mercury.net. We look forward to serving you.

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