Pricing

Due to the varied needs of outsourced helpdesk customers, it is not possible to provide one price that fits all. Pricing is established on a customer-by-customer basis. Factors that are used to establish price include:

• Call volume
• Time utilization
• Special services and needs
• Price measurement
  • Per minute
  • Per call
  • Per case
  • Per caller
  • Per end-user
• Hours of operation
  • Standard hours, such as 8:00 AM to 5:00 PM
  • 24-hour, 7-day service

We can provide a quote after we have an understanding of your needs.

To start service or to obtain more information, call our sales department at 989-837-3790, toll-free 888-866-4638, 9:00 AM to 6:00 PM ET Monday through Friday, or e-mail sales@mercury.net. We look forward to serving you.

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