The Wayback Machine - https://web.archive.org/all/20041028193716/http://www.travel.state.gov/passport/npicinfo.html

U.S. Department of State

U.S. Department of State
 
 


Toll- Free Telephone Service
and
Expanded Service Availability and Options

URGENT CONTACT INFORMATION: Our National Contact Center is currently experiencing a high volume of calls. In order to avoid extended waiting and holding times, please contact the center only if you need information regarding a pending application or for information that you cannot find on our website, http:/travel.state.gov/passport/index.html. Thank you.

On August 19, 2003, the National Passport Information Center (NPIC), the U.S. Department of State’s single, centralized public contact center for U.S. passport information, began toll-free service and expanded service availability/options:

  • Click here for Passport Information.
    This is the only official U.S. Government website for passport information.
  • Telephone Number: 1-877-4USA-PPT (1-877-487-2778)
  • TDD/TTY: 1-888-874-7793. Telephone number for customers with telecommunication devices for the hearing impaired
  • Customer Service Representatives and Operators for TDD/TTY are available
    Monday-Friday, 8 a.m. to 8 p.m., Eastern Time, excluding federal holidays
  • Automated Information available 24 hours a day, 7 days a week.
  • E-MAIL may be sent to NPIC by completing a general inquiry or status of pending application form through the links below.

If you have a travel emergency, please call the National Passport Information Center to speak to a Customer Service Representative. Do not email.

If you would like to email the National Passport Information Center for a general question regarding passports, click here.

If you have already applied for a U.S. passport and would like to know the status of your application by email, click here.