Dealing with Your Small Business Staff

A Home Business Article Contributed by Barbara Gibson

Small Business Staff

Whether its two people or ten, you will probably hire staff for your small business at some point, at least temporarily. Next to you, your staff will be the most important asset to your small business. They will represent you and your business in your absence. They need to be people you can count on. You probably already know this. What you may not have considered is that your employees also need to be able to count on you. Employee/employer relationships should be based on mutual respect and consideration.

Your employees will depend on you to develop and chart your small business vision. Create frequent opportunities to share and update your vision so that everyone understands their part in realizing your vision If you don't provide a map, don't be surprised if your employees set off in different directions. Your business plan can be a useful springboard for this process. Employees also depend on you for training and direction.

There are often many ways to complete a task, if you value a particular method you need to communicate that to your employees. You must also provide feedback. Even the most motivated employee will need to know whether he or she is on the right track.

It is your responsibility to provide a suitable workspace, supplies and equipment.

Respect employee confidentiality. As a small business employer you will have sensitive information about your employees such bankruptcy filings or personal concerns - keep them private. Employee files should also be kept in an area that ensures privacy.

Handle payroll and taxes responsibly. Finances are often an issue for small business, but proper planning can make the difference between checks that are honored and checks that bounce.

Keeping Your Small Business Staff Motivated

Start by modeling the behavior you want to see. Employees have a keen eye out for hypocrisy. Not only does it create resentment, it deflates morale. Both are deadly for small business. If you expect employees to treat customers with courtesy, make sure that you do the same. If timeliness is important for employees, let it also be important you the employer.

Aside from treating your employees respectfully with each interaction, there are other ways to keep them motivated. Most cost little or nothing- especially important words to small business owners. The most important strategy is praise. Recognize and comment on good work. When possible, give compliments during staff meetings, or jot a personal note. Some employees will appreciate the confidence you convey by giving additional responsibilities or promotions. Others might appreciate more flexible scheduling.

Small Business Staff Rewards

You need not always offer a raise to show appreciation or reward productivity. You may not be able to afford large end of the year bonuses either, but you might try any or all of the following suggestions:

1. Recognize birthdays with certificates for dinner at a local restaurant

2. Give comp time

3. Bring doughnuts and coffee to your staff meeting

4. Order pizza on Monday

5. Give everyone the afternoon off.

6. Take one employee to lunch each month

7. Reserve a special parking space

8. Give movie passes

9. Sponsor a company picnic

10. Sponsor a bring your kid or pet to work day

Whatever you do, let your employees know that you value them. After all they are an investment.