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U.S. Department of State

U.S. Department of State
 
 

Customer Service Information

· What is the cost of an expedited passport, or a combined nonimmigrant visa and border-crossing card?

· How do you obtain a Consular Report of Birth Abroad?

· How can a consulate help you in an emergency?

· What is the Bureau of Consular Affairs doing to improve customer service—and what standards of service should expect?

For answers to questions such as these, and information on contacting a U.S. Embassy or Consulate, U.S. Passport Office, Visa Office, or Overseas Citizens Services, select the appropriate choice for the links offered below.

Links:
Schedule of Fees
Amendment to the Schedule of Fees – 10/9/02
Consular Affairs Customer Service Initiatives
Customer Service: Reinvention Goals for 2000
Customer Service: Reinvention Report on Interagency Datasharing
Customer Service Standards
1997Customer Service Results
Passport Services Outstanding in Customer Satisfaction Survey
Survey of Passport Customers
Passport Statistics
Consular Reports of Birth, Death & Marriage – Definitions
Consular Assistance Abroad - U.S. Department of State
Contacting a U.S. Embassy or Consulate
Contacting a Passport Office