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Royal Exclusive Travel
Cambodia Specialist on
Hotels and Tours
Arrangement

Testimonials

There is a saying that "Action speaks louder than word", so here we are. The followings are just a few samples of what our clients say about us - the Testimonials on Cambodia!

Our Team at Royal Exclusive Travel in Thailand and Cambodia always try to make things better! Trust your holiday arrangement in the professional hand like ourselves. You can always consult our expert advice at sales@cambodia-travel.com

Our valued clients can use this Survey Form to input your feedback. We are most grateful for your kind assistance!


Julian Kernohan
22 October 2003
Just a short note to let you know how much we enjoyed our short trip to Cambodia. It was a very enjoyable experience and we both wished we had stayed for longer.

I should point out that Mr. Hani Al-Saiaari experienced some difficulties with the Immigration authorities both entering and leaving Cambodia. Upon arrival at Phnom Penh Airport, he was kept waiting for 30 minutes while his entry visa was being processed. I had to provide copies of our itinerary to show that he was on a tourist trip. Also, the Immigration officer advised me that he should have had a "sponsor" in Cambodia, because he was on a Yemen passport, but they were only letting him into the country because he
was with me and I had a European passport. Also, when we were leaving Siem
Reap, again it took about 20-30 minutes to process his exit stamp and the immigration officer could not understand why Mr. Al-Saiaari did not have an "exit" stamp from Yemen, even though he has a valid Residence Visa for the UAE. Mr. Al-Saiaari actually left Yemen about 23 years ago and has only made one visit back to that country. He has always lived in the UAE. Eventually, he was allowed to leave Cambodia and we were able to board the aircraft for Bangkok. However, it was a rather uncomfortable experience and makes us hesitant about making a second visit.

However, apart from these incidents, the tour itself was excellent. First of all, our guide in Phnom Penh (Ms. Sophea) was wonderful. She was extremely well-informed and helpful and we both thought she did an excellent
job. Could you please pass on our personal regards to her and let her know
that we enjoyed her expert guidance.

The hotel in Phnom Penh was very good including the breakfast.

The dinner at the Topaz Restaurant, provided complimentary by Mr. David was very good and should be recommended to any tourist who wishes to eat outside the hotel.

The trip by boat from Phnomh Penh to Siem Reap was extremely enjoyable and much more interesting than taking the plane. The boat was airconditioned, very clean, and had good seating. We were able to sleep or watch the video, or just go upstairs to the open deck and relax.

Our hotel in Siem was satisfactory, but not as good as Phnom Penh, but for one night there was no problem.

Our guide in Siem Reap (Mr. Yat ???) was very good and was able to show us a lot of the Angkor Wat complex in a very short period of time.

Could you please let both drivers know that they did a very good job and were obviously very concerned that they were driving in a safe manner.

Overall, we have to say that your company offers a first class product and we would not hesitate to recommend you to others.

With best regards,

Julian Kernohan

William J. Evans - USA
20 April 2003
Guide service, hotels, overall satisfaction was excellent. Travel agent LEK arranged everything exactly to my satisfaction. Her suggestions as to hotels in Cambodia as well as Bangkok were excellent as was her professional manner in answering my questions promptly, thoroughly and pleasantly. I'll strongly recommend to friends making future travel arrangements for tours in the area.
Dr. L.H. Heading
24 February 2003
Thank You Ms. Lek for a great job.....if we travel to Bali
or Cambodia next year we will contact you. Again thanke for a GREAT JOB
Dr.L H Headings, Jr.
Overall Satisfaction: Excellent 
Guide Service: Excellent
Hotels Quality: Excellent
Loh Kin Sung, Singaporean
19 February 2003
We had a good trip...everything was in place.

Thanks to Ms Lek for a quick response over the internet for the handling of my last minute booking and payment.

Overall Satisfaction: Excellent 
Guide Service: Excellent
Hotels Quality: Medium
Allen Geoff, Australia
12 February 2003
The following is not related to your services, but I offer it for what it might be worth.

At Siem Reap terminal, Visa issuing procedure took about 45 mins.

Everyone from the ATR 72 (only flight at the time), joined one slow line in front of the "No Visa" sign. We then discovered we could have gone straight to the officer (one of about 5) at the other end of the same counter, to initiate the process earlier and save time.

They simply need some more specific signs to channel people efficiently.

Overall Satisfaction: Excellent 
Guide Service: Excellent
Hotels Quality: Excellent
Andrew Newton, U.K.
6 February 2003
Dear Ms Lek,

I would just like to thank you for arranging my recent trip to Cambodia. It certainly lived up to my expectations and I thoroughly enjoyed the whole
experience. I would have no hesitation in booking with you again if I decided to do something similar nextyear.

Once again thanks, Andrew Newton.

Wanpen Bokbuntham, Thai
17 January 2003
We received personal attention of our guide who was highly competent, professional and very nice as a person. Hotel Angkoriana - Good location. Good surroundings. Beautifully outfitted. Friendly staff, although we had a slight difficulty communicating with them.

Bribery at the airport's arrival area - We ran into corrupt airport police who approached us for money in exchange for some blank forms (kept in their pant pockets, inaccessible to incoming tourists). No clear written instructions as to which counter to contact first, second, etc., for the payment of visa fee.

Bangkok Airways - Should distribute blank forms to passengers prior to the arrival in Siemreap. We wish you would publicize this so as to warn others of what they might be getting into at Siemreap Airport.

Overall Satisfaction: Excellent 
Guide Service: Excellent
Hotels Quality: Excellent
Tatsuo Muto, Japan
6 December 2002
I have really enjoyed everything, but in this time our visiting was very short
so that we could not see another attractive place near Siem Reap.If I will have a chance, I want to be there again. If your country will make living by the tourism, you should cut every prices. The prices in your country are as very high as in Japan.
Mr. Gordon Hudson, England
4 December 2002
Hello Lek

I completed the questionnaire I received in Cambodia which I handed to the guide at the airport, however I can confirm that the hotels were very good, and the guides were excellent. We had a fantastic trip and everything went very smoothly without a single problem. The manager in Siem Reap was extremely helpful in re-arranging our flights for us, and I would particularly like to single out the guide in Siem Reap as being excellent - he was helpful, informative, and a real pleasure to have show us around Angkor Wat and the other temples. He was absolutely superb.

I would also like to thank you for sorting out this trip for us.

Everything went well right from our arrival in Phnom Penh, to the time we left Siem Reap. It was a really great time, and I will certainly recommend you and your company to others.

Many thanks
Gordon

Ms. Lesley Green, U.K.
4 December 2002
We came in to thank you personally for a wonderful trip.

The guides were excellent - they were always punctual and very knowledgable. Mr Bun in Phnom Penh was very good, as was Mr Samol in Angkor Wat. The drivers coped very well with the terrible driving there and the cars were clean and safe and it was good to have cold water waiting for you after you have visited the temples in the heat. The Raffles hotels were the best I have stayed in anywhere in the world!

Overall Satisfaction: Excellent 
Guide Service: Excellent
Hotels Quality: Excellent
William F. McComas, Ph.D., CA - USA
4 December 2002
Ms. Lek,

I am now back from a wonderful trip to Cambodia and wanted to thank you again for all of your good work on my behalf. The trip was perfect -- everything you promised was delivered! It was a pleasure working with you and your company.

Bill McComas

Mark Bedford, Canada
19 November 2002
I think I put on one of the forms I filled in while in Cambodia that I was a little upset that the flight back was changed without asking me. However I saw when I got home that you had let me know and it was due to the original flight being cancelled. In Cambodia they just said they had changed it without explanation, so that negative comment no longer applies. We both had a wonderful time and it was a great experience. All the staff were very helpful and I would particularly like to that you, Lek, for all your help in arranging such a wonderful trip. When we come back to Asia I will certainly book through you again.

Regards,
Mark.

Overall Satisfaction: Excellent 
Guide Service: Excellent
Hotels Quality: Excellent
Louise Shane, Canada
14 November 2002
Good morning Lek:

Mr. & Mrs. Riddle are safely at home and they had a fabulous trip in Thailand and Cambodia. They were very pleased with your service to them. John said he is sorry he did not take a picture of you to give to me. After all, we have been working together for many months. He has filled out the survey below as you requested.

We will stay in touch I hope because I will certainly recommend you and your company to anyone wanting to visit Thailand and other countries in the area.

Regards
Louise

Overall Satisfaction: Excellent 
Guide Service: Good
Hotels Quality: Good
Hans Hellstern, Germany
07 November 2002
I want to confirm, that it was a very good trip for me. It was well organized and my tour guide as well as the car driver did a very good job. Everything was very well organized. Also I am not disappointed re the hotel. I know I booked a tourist class hotel and this was ok.

If I would make in the future a trip within SE-Asia again, I will contact you first.

Yours sincerley
Hans Hellstern

Overall Satisfaction: Satisfy 
Guide Service: Excellent
Hotels Quality: Medium
Joan Montgomery
04 November 2002
Dear Ms. Nalinee,

Just a quick note to thank you for the arrangements you made for me and
my friend in Cambodia. Everything worked out perfectly. The Juliana was a
lovely hotel as was the Comfort Suite Hotel in Bangkok, even though we only
spent a few hours there. The car service was prompt. Our trip to Cambodia
was a wonderful experience. This was my second trip to Siem Reap and I could
go again except for the long, long flight from New York. Thanks again.

Joan Montgomery

Steven Hill, England
08 September 2002
We had an excellent time in Cambodia thanks mainly to your guides knowledge of the areas we visited.

We would have no problem in recommending your tours and guides to anybody else considering visiting Cambodia.

Thank you very much !

Overall Satisfaction: Excellent 
Guide Service: Excellent
Hotels Quality: Good
Scott Cleaveland, USA
20 August 2002
Dear Ms. Lek,

My entire trip to SE Asia was wonderful and I very much appreciate all you
and Royal Exclusive did to insure my comfort and enjoyment. I am planning to
bring a group of 8-10 back in two years and will be contacting you.

The guide and driver in Vietnam were excellent very professional, accommodating and enjoyable. The Saigon Prince was excellent. The layout of the tour was perfect

The guide and driver in Siem Reap were equally excellent. Room was comfortable at the City Royal, but the over all facilities was rather institutional. Loved Siem Reap and found great restaurants there!

My guide and driver in Phnom Penh were most enjoyable, courteous and helpful. It was excellent at each arrival to have the guides there with a sign,
willingness to help and the car cooled and waiting.

I loved the Juliana in Phnom Penh. An excellent hotel!!!

Also, your arrangement of flights was excellent. Thai, Bangkok and Vietnam
Airlines were all great.

I would also like your superiors to know Lek, what a great and professional
job you did for me. All of my changes and arrangements were handled
professionally and in a most timely manner. I took great confidence in your
service, and I will be calling you again and recommending you to other
friends and colleagues. Please be looking for a card from me in the mail.

Again, thank you to you and Royal Exclusive for arranging a flawless and most
enjoyable 40th Birthday trip for me. I will be willing to offer my
recommendation should you ever need one.

Thank you,
Scott Cleaveland

Mr.Michael Mancuso, USA
15 August 2002
The guides were excellent and always on time. However, the guides/contact persons you emailed me were not the ones that took us around. I would have appreciated it if you would have let us know that there was a change in personnel.

Hotels: The Cambodiana was nice overall and in a good location, but the rooms are a little worn. The Angkor Village was beautiful and the restaurant was great, but the beds were very hard.

We really enjoyed the visit to Cambodia. I wish we could have had more time there. I would recommend your service to anyone going to Cambodia. Thanks.

Overall Satisfaction: Excellent
Guide Service: Excellent
Hotels Quality: Good
Maxine Pick in Singapore
25 July 2002
Dear Ms Lek

This is just to thank you and your team very much for all the hard work you put in to make our stay enjoyable and trouble free. The guides we had in both Siem Reap and Phnom Penh were excellent and all the arrangements went without a hitch. And the train was comfortable and great fun!!

You can imagine how much shopping we did!

I will have no trouble recommending you and your company to any of my contacts here who want to travel to Cambodia, and I hope that even I will be able to use your services again.

Thank you again Ms Lek.

Yours sincerely,

Maxine Sculthorpe-Pike

Dr. Raman Koluri, USA
6 July 2002
I am writing this letter to thank you and your company for the excellent arrangements made for our Angkor Wat visit. The guide Mr. Kim and the driver were excellent. They are very courteous, efficient and helpful. We have a great time at Angkor Wat. I will be very happy to tell all my friends and relatives about the excellent service you and your company provide.
John & Jan Parkinson, British
06 May 2002
Dear Ms Lek,

I am sorry to have taken so long to e-mail you but life has been very hectic since we arrived back home after going on to Malaysia from Thailand. My wife and I wanted to thank you very much for all of your excellent arrangements in Cambodia and Vietnam. Everything happened exactly as you had arranged it - we were met at every airport and collected at each hotel precisely as arranged. The high point for us was Angkor and our visit was made even more enjoyable by our very knowledgeable guide, Mr Sokhom. We also enjoyed Da Nang, Hoi An and Hue with the exception of the Thuan Hoa Hotel where we were badly bitten by mosquitoes while in our room! Overall a very memorable trip, so thank you again for all of your perfect arrangements. We are saving up for our next visit. 

Best wishes,

John and Jan Parkinson

James Nelson, USA
07 April 2002
I just wanted to inform you that we have returned from our trip to Cambodia and it was wonderful. I truly appreciate your help in preparing our itinerary and accommodations. Our guide, Chhum Souvann did a fantastic job and his expertise really enriched our visit to the temples of Angkor. The driver, Pagnarrith Rith, also did an excellent job. I understand that both gentlemen are freelancers and I highly recommend them to you and your future clients. They were great!

This trip was one of the greatest experiences I've ever had and I hope to return to Southeast Asia in the future. If I do, I will be sure to contact you again, as your help was an invaluable part of this trip's success.

We loved the Cambodian people and the town of Siem Reap. The temples of Angkor were truly breathtaking and our guide, Chhum Souvann did a great job. He really made our experience in Cambodia complete. We are very pleased with the service provided by Royal Exclusive Travel. Thank you for making our trip to Cambodia a special, memorable experience!

Overall Satisfaction: Excellent
Guide Service: Excellent
Hotels Quality: Excellent
Marie Gibson, Canada
20 March 2002
Hi Ms. Jim, 

I just wanted to drop you a note. You made arrangements for me to visit Cambodia and Phuket. I came into your travel agency on January 26th when I was in Bangkok. 

I have now finished my travels and have returned back to Canada. I just wanted to send you a note to thank you for your assistance. It was a pleasure meeting with you. The tour in Siem Reap was very good. Also, we loved the Phuket Ocean Resort in Karon Beach. Too bad we aren't still there. 

Right now it is very cold in Canada, it is minus 14 degrees Celsius today! But no snow. I wish you well. Thank you again for all your hard work and assistance in making the arrangements for us! We had a great time. I will not hesitate in recommending you and the agency to any of my friends who may in future travel to Thailand, etc. 

Marie Gibson - Toronto, Canada.

Perry Samuels, USA
12 February 2002
Dear Lek-

We have just returned from our trip and I wanted to send you a note saying "thank you, everything was fantastic." This was by far the most fascinating holiday trip we have ever taken, and a great deal of that had to do with your tour packages and the arrangements. Everything promised was delivered as described, plus some extras (for example, the tour guide in Chiangmai took us into Burma for several hours one morning); the tour guides were extremely helpful and knowledgeable; and the hotels were all generally outstanding, as were the meals provided. I was particularly impressed with the tour guides in Siemreap (Setha), Danang (Mien), Vientiane (Hongkeo), and Chiangmai (Ping), and would recommend requesting them for future clients taking these tours. And of course, the sites visited and the various boat/elephant rides were all outstanding. Everything was so exciting and wonderful that we cannot name any one thing that was a favorite-------they all were!!!

Thank you again for all of your help in planning this trip. If our plans call for us to visit Thailand and Southeast Asia again, we will be sure to call upon your services. And, in the meantime, please feel free to use me as a reference for any of your potential future clients. I can only give your tours and your personalized service the greatest of praise!
Regards,
Perry

Ardice Hartry, USA
12 February 2002
Dear Lek,

I wanted to thank you for arranging such a wonderful holiday for us. Our
experiences in Cambodia, Vietnam and Laos were very enjoyable. It was so
nice to be met by a driver and guide; we found the guides uniformly
excellent, and they really enhanced our experience. The hotels were
quite good on the whole, and the food was fine. Our kids enjoyed the
trip as well, and we are learned so much.

Thank you again.

Ardice Hartry

Paul Hoffman, USA
04 February 2002
There were a couple of things that made the trip an excellent trip for me. The first was Ms. Lek. She took care of all of my questions and changes (and there were several), and she did so in a friendly and thooroughly professional manner. She was wonderful.

As I said above the guide Dong Vong Setha was outstanding. He was extremely knowledgable and friendly. You should use him as much as possible.

The Hotel was another story. For the price, this was not a 4 star hotel...more like a 2 star. The people and the food were good; however the accommodations were only ok.

I hope to use you again. Aside from Angkor do you have any other tours (i.e., in Thailand) available?

Paul Hoffman

Overall Satisfaction: Excellent
Guide Service: Excellent
Hotels Quality: Poor
Minh-Duc T. Le, USA
26 January 2002
Dear Khun Supatra: 

Thank you for arranging our trip
from Bangkok to Siem Reap. We had a wonderful time.

- Ducie & Thien

Kris Kasprzak, USA
22 January 2002
Nalinee,

Sitting here in Taiwan waiting for my flight back to America and thought I would say thanks for helping book my trip to Siam Reap and back to Phnom Penh. The entire trip went smoothly.

The boat ride was quite exciting and gave some good views of inside Cambodia. I found a guide in Siam Reap that took me to Angkor Wat and some other temples.

As you can imagine it was quite an impressive site--my only regret was the little time I had. Perhaps my next visit to Asia will offer a second pass.

Anyway best regards and:

Cop koon cop.

Kris

Johan Strandgaard residing in Laos
13 January 2002
Dear Ms. Lek,

Just to let you know that we overall had a pleasant tour but also have some comments.

1. We find that the Cambodia Hotel in Phnom Penh was very nice and the superior standard good, whereas the Angkor Hotel in Seam Reap not was a superior class hotel. This was very disappointing and I recommend that you downgrade this hotel to tourist class. Even the food at the hotel was not very good. 

2. We recommend that you make a tour package where people concentrate on Angkor Vat, the Bayon and Banteay Srei rather than seeing at lot of temples.

Best regards
Johan Strandgaard

Jay Lim, Singaporean
10 January 2002
Good day

I am back in the office and the Tour in Siam Reap. Just want to say thank you and everything went on very well in the tour. The guide and driver were good and I had a fine time. Thanks very much.

Regards
Jay Lim

Chee How, Singaporean
08 January 2002
Dear Aphisit,

We enjoyed the trip very much. Thank you.
We will definitely recommend our friend
to use your service.

Best wishes,
Chee How

Robyn, Ed and Alex Doble residing in Thailand
21 December 2001
Hi Khun Lek

Just a note to say we are back from Cambodia, and the trip was fantastic. No problems at all, the hotels were both very service orientated, our guides were very knowledgeable and helpful in every way. They both spoke excellent English. The drivers were very good also.

We had a very memorable holiday. Thank you!

Kaori Noguchi and David Olivares
29 November 2001
Dear Lek,

My husband and I would like to extend our sincere gratitude to you for arranging such a memorable visit to the ancient Angkor ruins (Nov. 22-3). Your assistance was impeccable from the beginning to the end, and we were impressed by your knowledgeable and professional guide. Despite our extremely short stay (one day), our guide managed to give us an extensive coverage of the most famous sites. When we arrived in Bangkok afterwards, we quickly recommended your company to other tourists who were interested in doing the same thing we did. I hope you won't be too surprised if you do hear from these prospective clients since I told them to ask for you.

Thanks also for booking our hotel in Bangkok. Royal Orchid Sheraton was a wonderful place to stay. We will certainly return to Thailand/Southeast Asia in the future (now one of our favourite destinations out of many places we've visited around the world) and would love to do business with you again.

Sincerely,
Kaori (Noguchi) and David Olivares

Samantha Smith, British
27 November 2001
Got back to the UK yesterday. We all had a fabulous time in Cambodia, everything went smoothly and our guide 'Long' was brilliant. We would like to send him a thank-you letter, are you able to get an mailing for me ?

We are interested in going to Laos or Vietnam next year. I believe you also organise trips to these places, can you please let me have details on the packages available or point me to a web site. 

Thanks again for everything.

Best Regards
Sam

Overall Satisfaction: Excellent
Guide Service: Excellent
Hotels Quality: Excellent
Charles Hovenden, British
20 November 2001
Hi Aphisit,

Cambodia was great and all the arrangements you made were perfect. Thanks again for all of your efforts and work on my behalf. I will be in touch again next time I visit the region. My Comments:

1. My guide (Sehta) was very conscientious and keen but there is clearly a fixed itinerary for one-day visits to Angkor from which he could not be persuaded to deviate! As a result, I visited Angkor Wat itself in the afternoon when everyone else was there!

2. The Grand Hotel d'Angkor is absolutely excellent. My only disappointment was the absence of local/Asian food in the restaurants. What a shame that the hotel is of the view that Westerners only like Western food!

Best regards,
Charles

Overall Satisfaction: Excellent
Guide Service: Good
Hotels Quality: Excellent
Martha Schwartz 
13 November 2001
Just to let you know we're home now and have very fond memories of our visit
to Cambodia. Thank you so much for all you did to make our trip the success
it was. Everything worked out very well. Our guide and driver were
excellent, the hotel was very good, and everything ran very smoothly.

Again, our thanks for an excellent experience.

Debra Adams, British in Dhaka
19 October 2001
Dear Nalinee

We are safely back from our trip to Vietnam and Cambodia and wanted to thank you for all your assistance with arranging our trip.

Everything went very smoothly from obtaining entry visas in Vietnam to finding Siem Reap air tickets waiting for us upon arrival at our hotel in Phnom Penh.

A few points for your and your future clients' information:

1. The basic Cambodiana hotel rooms are in need of an update - furnishings
are old and stained - and I am not sure it offers value for money in comparison to the newer, smaller hotels in a similar price range. We were fortunate to receive an upgrade for the 2nd part of our stay and that room was very nice. The food at the hotel was, however, really very good although expensive.

2. The Angkor Village hotel in Siem Reap was beautiful and we wished we had
more than one night to enjoy it.

3. The arrangements made through you  in Cambodia were first class. The guide and driver in Siem Reap were absolutely excellent and they made our visit to Angkor Wat and the other temples really special. The small touches like having chilled water, hand wipes and umbrellas available in the car made all the difference to the tour.

Thank you once again for the part you played in our fantastic holiday.

Kind regards, Debra Adams

Curtis A Melon, USA
8 September 2001
Ms. Lek was a great help. She was very friendly and she provided excellent service. All of her scheduling went off without a hitch. Thank you again for all your hard work. I would definitely recommend your agency to anyone traveling in Asia. Curtis Mellon
Overall Satisfaction: Very Satisfied
Guide Service: Excellent
Hotels Quality: Good
Beverley B. Geltner, Ph.D., Michigan, USA
6 September 2001
Thank you for making my trip so successful. You handled everything perfectly, and I had a wonderful trip. The guide was very kind, informative, knowledgeable. The driver was also excellent. You are an excellent company, and you Ms. Lek, did a great job in taking care of everything for me. THANK YOU!
Overall Satisfaction: Very Satisfied
Guide Service: Excellent
Hotels Quality: Excellent
Alan Viney, U.K.
3 September 2001
From Alan Viney about our recent trip to Angkor.
We were extremely pleased with our recent trip to Cambodia. We had a very good guide -Mr Long- and a good driver. All the arrangements went very smoothly and we were extremely pleased with the whole thing. Thanks again for organising it.

We are already thinking about next year's summer holiday and were
wondering if you did any trips to Laos, and to Sukothai?
Kathy Steel, USA
30 August 2001
The guide we had for the Angkor sites was excellent. He was extremely knowledgable about the temples and Hindu mythology. He was especially good about allowing time for us to wander around the temples as well as providing detailed descriptions.

The guide in Phnom Penh was also good but a little less accurate with the historical facts.
Overall Satisfaction: Very Satisfied
Guide Service: Excellent
Hotels Quality: Excellent
Matthew Smith, Great Britain
02 August 2001
 
A very enjoyable visit. The guides were helpful and informative and when one of them fell ill and was unable to attend, another stood in who was equally good. The hotels were excellent value for money.

I will recommend your services in future.
Overall Satisfaction: Very Satisfied
Guide Service: Excellent
Hotels Quality: Excellent
Amanda Bottaro, London - U.K.
02 August 2001
We had a fantastic holiday in Cambodia and enjoyed it very much. Thank you very much for making all of the arrangements. Our guide was very knowledgeable both about the temples as well as the town. We would definitely use Royal Exclusive Travel again.
Overall Satisfaction: Very Satisfied
Guide Service: Excellent
Hotels Quality: Excellent

Steve Wamboldt, New York - U.S.A.
01 August 2001

Thank-you. We enjoyed Cambodia very much and just got back this evening to Bangkok. Also from this end, your preparation was extremely good and thorough. My comments are below. I would recommend you to any of my colleagues.

Everything was good, especially the tour guides. The hotels rooms were good; you may hear we had one problem with the Cambodiana, they played loud music under our room until after 4:00 AM and we couldn't sleep...I called twice and they kept telling me that  the music had stopped, but this was not true. Anyway the manager apologized this morning, which was nice. Also, the boat from Siem Reap broke down and was over 2 hrs. late. This is okay though...part of the adventure. :) This is not meant as criticism but, we found that all guides, not just yours (including the museum ones) I believe thought that they needed to always talk and explain things. It may be the way that they are trained. Actually at times it is also good just to let the person taking the tour reflect on what they see and no words are needed. Chaya in Siem Reap let us do this more at the end. Some other people may be different, but we at times just wanted to do things on our own...anyway it's just a comment. Your guides were so polite and wanted to anything we asked and had many answers to our questions. Thanks again. Steve
Overall Satisfaction: Very Satisfied
Guide Service: Excellent
Hotels Quality: Good
Daniel Arvidsson in Tokyo, Japan
27 July 2001
Yes, I enjoyed the trip to Cambodia and returned back to Tokyo last Sunday. Everything worked out perfectly.

As in many other Asian countries there are many people begging on the streets. I would appreciate if the guides could give some information about what is common praxis, I mean if it's better to give a donation to an organization or so???

I have seen in many countries that children are begging money of tourist but after receive some money they run to a man (pimp) standing around the corner collecting the money they got and I don't want to contribute to that! If I give money, I would like to know that it used right, i.e. to food or even better to children's education.

As said, I would appreciate if the guides could inform something what is common praxis among local people. If tourists start to give much more money than the local then only tourists will always be targeted and we have this situation that as soon as the car door open 20-30 people will come running towards you! Maybe they could inform if it's better to not give anything to people on the street but if you would like to donate some money you can do it to this organization, then you know the money will be useful and used for the right proposes......or something like that???
[Enhancement: Thank you for a very good advice that we often see but don't realize. This will be added in our guide training curriculum]

I would like to give a positive comments to the guides for flexibility. If I wanted to skip something and see something else instead they always arranged that without any problem. Of course I paid i.e. entrance fee or so myself, if it was not including in the agenda, but they didn't mind following guiding anyway. I would like to give some praise to the guide for that, thanks!
Overall Satisfaction: Very Satisfied
Guide Service: Good
Hotels Quality: Good
James Maize, USA
25 July 2001
Nou Sokun was my guide in Siem Reap. He did a very good job. He was knowledgeable and pleasant to spend time with.
Overall Satisfaction: Very Satisfied
Guide Service: Excellent
Hotels Quality: Excellent
Annette M David from Philippines
24 July 2001
Both our guides (in Phnom Penh and Siem Reap) were excellent---knowledgeable, affable and articulate. The hotels were very nice, as expected. We will recommend your travel service to our other friends. Thanks again.
Overall Satisfaction: Very Satisfied
Guide Service: Excellent
Hotels Quality: Excellent
Jane Dunnington, USA
28 May 2001
We wanted to thank you for all the help with our trip. Except for the heat, it was wonderful! Next time we'll come in November or December. 

Could you obtain an address for our guide, Chaya, in Siem Reap? We would like to write to him.

Thank you very much. 
Craig Shepherd - Harvard, Boston - USA
21 May 2001
This is Craig Shepherd writing from Boston. A few of my colleagues here at Harvard will be traveling to Thailand and possibly Cambodia next month and I told them that you did a great job helping my brother Mark and I last summer. I�m copying them on this email (Jonathan Liew and Cam Dyer) --- at some point they may contact you in Bangkok for help with flights, visas, etc. Presumably one can still fly direct from Bangkok to Siem Reap to see Angkor Wat. I�ve suggested to Jonathan that they should try to stay at the Angkor Village hotel. Anyway, I just wanted to make the introduction in case Jonathan and Cam decide they need a good and trustworthy travel agent in Bangkok. 

Jonathan � you have to shoot a game of billiards and drink a pint in the Elephant Room at the Grand Hotel D�Ankor after a day at Ta Prohm � 
Terry Todoroff - N.Y., USA
26 March 2001
It's been many weeks since my visit to Cambodia. I wanted to thank you and your company, Royal Exclusive Travel, for a great time and value. I was a little nervous coming to this SEasian country, that plans wouldn't go accordingly. However, the guide, Sanh So Theara and driver were professional in every detail. Sanh So Theara was knowledgable, interesting, fun and dedicated. I would never expect that type of service here in the United States. If possible, please pass along my compliments to him. I hope to visit Cambodia again and will pass along your fine services to anyone planning on coming to Cambodia.
Ann Harley - U.S.A
6 March 2001
I want you to know that my Angkor tour was excellent! I was very pleased with my guide Hem Sokhet. He took very good care of me and assured my short visit would be unforgettable. I strongly recommend you request his services for any future travelers. Also, I want to thank you for sending the messenger to my hotel with my documents. This is the first time I have booked a tour such as this via the internet, and I was a bit nervous. So, thank you for making this a pleasant experience.
Mrs Toni Jaskel and Mr Martin Jaskel
5 March 2001
My wife, Mrs Toni Jaskel, has asked me to write and thank you for the excellent trip that you arranged for her in Cambodia. All the travel arrangements were excellent, she loved the Sofitel hotel, its staff , the service the food and the rooms and above all the guide. His English was excellent, his explanations were interesting and he took endless trouble to ensure that Toni was well looked after. We will be sure to recommend your company to all our friends and above all they will all be asking for the same guide and driver. Toni found the Cambodian people quite charming and the sights breathtaking.

It is not easy for a woman traveling alone and your guide made the whole experience one to remember.

Please pass on our thanks to the guide and to your staff in Thailand and Cambodia.
Shane Dolane, USA
16 February 2001
Very Satisfied and would highly recommend your organization to others!
Terry and Francine Kessler
13 January 2001
Dear Ms Lek
Our trip was absolutely perfect. We are so happy!

Thank-you for all your help. We would be delighted to recommend you to others or serve as a reference. Terry really enjoyed meeting you, I am so sorry that I had to be elsewhere at the time. Wishing you all the best for the New Year.
Andrea Braun - Italy
2 December 2001
I have just returned from Bangkok and I want to thank you very much for the organization that worked incredibly well. Please feel free to use my e-mail address for further references. 

Just some comments in order to let you know what we appreciated and what we think could work better. We were very happy with both Cambodian guides, specially the one in Phnom Penh (Sam) but also Tonh was very nice and professional. There was one error (?) that I noticed and I think this should not happen. When we arrived at Angkor the first day the guide issued a 3 day pass for Angkor, while you and me had established a 4 day program. The local tourist organization had changed program and the 4th day we spent on Tonle Sap and in a silk factory. The commercial program (factory) was not an agreement between your agency and me and so we felt this was a mistake and didn't give us the opportunity to turn back to Angkor because we had finished the pass. May be you can complain about this with your local agent. Tonh (the guide) showed us the program he had received and actually it was different from the one we (you and me) had established together. 
(Enhancement: The problem had been solved, money refunded and the guide having confessed still remains working with us for one last chance).

Then Ta Prohm Hotel in Angkor and Juliana Hotel in Phnom Penh were very good and clean, whereas the City Angkor Hotel was not. It seems from the hall to be good standard, but the rooms are much worse and not clean if compared to the other two. 

We also appreciated the central location of Ta Prohm and Juliana Hotel, that gave us the opportunity to walk around, look out for restaurants at night etc.

But it was really incredible that everything worked out so well and I want to thank very much for your efforts. I think it's very useful to learn how to book directly through Internet instead through European Agencies and I will warmly recommend your professional work. 

With many greetings from me and the other members of my group, best regards, 
Peter Reynolds - South Africa
29 November 2000
I have now returned home after a very enjoyable holiday.

Thank you for making my arrangements in Thailand and Cambodia. I am pleased to report that all the matters that you arranged worked out exactly as planned and I thoroughly enjoyed my time.

The Royal Benja Hotel was a good recommendation. Clean, comfortable and very quiet. Excellent value and good location.

The Ta Prohm Hotel is well located. Much better position than the hotels around Route 6. Unfortunately, I do not think the hotel is well managed. It looked rather scruffy and most of the staff were unfriendly although they did their work well. The agent you use in Siem Reap is excellent. The guide and driver were very good; polite, knowledgable and friendly; always punctual.

Hua Hin Travel, who handled the transfer BKK/HH/BKK, were efficient and punctual. Clean vehicle and safe drivers.

I realized that the Leng Guest House is too small to be on your books but I can recommend it. Very well run by the owner, Mrs Leng. Clean, quiet, good location near the beach and fairly near the town. Friendly helpful staff. Excellent value.

Your company was a pleasure to do business with. I shall recommend it to my family and friends. If, as is likely, I decide to visit Burma (Myanmar) in the future I shall certainly contact you again.

Thank you again for your efficient friendly service. Please show this note to your Director since, in my experience, it is rare to be able to compliment a travel agency.
Beth Ashley, USA
12 October 2000
Beth Ashley reporting in after our wonderful three weeks in Southeast Asia. The trip was really terrific, and we remarked many times how wonderfully you had organized everything. Thank you, thank you.

I love Vietnam!!! Angkor Wat was glorious. Burma was a big surprise - the warmth and spiritually of the people were remarkable, and I never saw so many monks in my life.

Anyway, just wanted to thank you and report that things went swimmingly. I hope to send many customers your way.
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Royal Exclusive Travel Co., Ltd. (License No. 11/1620)
No. 21, Silom Road (near Dusit Thani Hotel)
Bangkok 10500, Thailand
Oversea Call: (66-2) 2671536-7, 2671534, 2341405, 2339136
Fax: (66-2) 2360233, 2332131
E-mail: sales@cambodia-travel.com