Premium Air Service Policy 2004

For guests who prefer customized air arrangements, Norwegian Cruise Line can handle all special requests through our Premium Air Service Desk. These include such requests as: specific airline or routings, and extended stay, an upgrade or stopover.

• Requests can be submitted when making your cruise reservation. The request is subject to availability, provided the booking is under deposit.

Once a Premium Air request has been confirmed, the following non-commissionable administrative fees will be added to all bookings, including incentive groups, without exception:

• Domestic Cruises - $50.00 per person, non-commissionable administrative fee.

• International and Repositioning Cruises - $50.00 per person, non-commissionable administrative fee.

• Upon receipt of the confirmation, any discrepancies, changes or cancellations to the flight itinerary must be communicated prior to the option date on the confirmation letter. After this time the $50.00 per person administrative fee will become nonrefundable and any further changes to the flight itinerary will result in additional per person fees.

• Any additional air differential charges imposed as a result of the preferred air itinerary request, will be the sole responsibility of the guest and are non-commissionable to the travel agent.

  • Transfers are not included

• The types of customized flight itinerary requests handled by the Premium Air Service Desk are as follows:

  • Date deviations, nonstop service, specific airline; specific flights or departure time, stopovers, upgrades to business or first class, gateways not offered in the air/sea program

  • Guests from different gateways traveling in the same cabin who wish to arrive/depart at the same time, or meet at a connecting point

  • Guests traveling as part of a group who wish to travel together.

Norwegian Cruise Line will not responsible for any expenses or other consequences resulting from inclement weather, strikes, changes/delays in the ship's schedule or routing made by a passenger, travel agent, or airline.

Hours of operation are Monday through Friday from 9:00am to 5:30pm at 1-800-327-7030 or e-mail to pax_deviation@ncl.com

Requests are subject to availability, please do not include email attachments or fax cover sheets. Please call, email pax_deviation@ncl.com or fax in your request to:

Norwegian Cruise Line
E-Mail: pax_deviation@ncl.com
Telephone: 1-800-327-7030
Fax: 305-468-2123