Position based in Sydney, Australia.
Do you enjoy helping customers get the most out of their advertising
efforts? Are you an expert at satisfying your clients by exceeding
their expectations? AdWords, Google's innovative online advertising
program, is looking for someone who is excited to provide the optimal
client service experience to our advertisers. Use your passion for
the Internet and providing amazing customer service to manage AdWords
advertisers' online accounts. The AdWords Coordinator will join a team
of dedicated individuals and should be extremely proactive, organised,
and responsible.
Responsibilities:
- Provide excellent customer service to Google's advertisers.
- Respond to customer service inquiries by email and phone.
- Troubleshoot existing advertising campaigns and technical problems.
- Optimise advertiser keyword lists and ads in order to maximise advertisers' ROI.
- Consistently monitor emails, customer feedback and satisfaction.
- Monitor and report on industry and competitor developments.
- Analyse and report on market and company growth trends
- Opportunities to work on special projects, as needed.
Requirements:
- Detail oriented; ability to complete a large volume of work quickly.
- Excellent written and verbal communication skills.
- At least 2 years customer service / client service experience preferred.
- Related experience at an Internet company preferred.
- BA/BS or equivalent experience.
- Strong computer applications skills.
- Advertising operations experience preferred.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: Please include AdWords Coordinator - Sydney in the subject of your email.
Client Services Associate
Position based in Sydney, Australia.
Google, the award-winning search engine, is rapidly growing in popularity around the world. We have an immediate need for someone who can help us manage our advertising accounts. The successful candidate will be responsible for partnering with the sales staff and advertising clients in order to facilitate the sales process and streamline information throughout the company. We need someone who can provide the ultimate in client service while simultaneously serving as the client contact for Google advertisers, giving them the attention they need and deserve. This person should be extremely proactive, organized, responsible, and should work well within a group.
Requirements:
- 2-3 year(s) experience in the Internet industry.
- Experience working with clients at all spending levels.
- Ability to multitask and prioritize responsibilities.
- Excels in fast-paced day-to-day activity.
- Great process management.
- Excellent follow-through.
- Solid computer applications skills.
- BA/BS or equivalent.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: Please include Client Services Associate - Sydney in the subject of your email.
Senior Client Services Associate
Position based in Sydney, Australia.
Google, the award-winning search engine is rapidly growing in popularity around the world. We have an immediate need for someone who can help us manage our advertising accounts. The successful candidate will be responsible for partnering with the sales staff and advertising clients in order to facilitate the sales process and streamline information throughout the company. We need someone who can provide the ultimate in client service while simultaneously serving as the sole client contact for Google advertisers, giving them the attention they need and deserve. This person should be extremely proactive, organized, responsible, and should work well within a group.
Requirements:
- 3+ years of client services experience.
- 2 years of inventory management.
- 2 years of ad posting.
- 2 years of campaign development.
- Great process management and multitasking abilities.
- Outstanding team player.
- Experience with AdServing systems.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: Please include Senior Client Services Associate - Sydney in the subject of your email.



