ADORABLE GIFT BASKETS, Gift Basket Customer Service, Gift Baskets FAQ, Gift Basket Information

You're at the right place and we're delighted that you found us. Adorable Gift Baskets is committed to your satisfaction. Our goal is to help make your online shopping experience as pleasant, convenient and hassle free as possible.

You will find the most unique gift baskets, gift ideas and a huge selection of upscale specialty gifts of impeccable taste, superior quality and value. As our customer you will receive exceptional, fast and efficient service with your satisfaction guaranteed.

One of the most important elements we have going for us, as a business, is wonderful customers like yourself. We are privileged to serve you and sincerely thank you for shopping with us.




For your convenience we have included the following list of your most Frequently Asked Questions. We have tried our best to cover everything however if you don’t find the answer to your question or need information that is not addressed on this page please feel free to email us for more information.

#1 Question: Is My Personal Information Secure?

Answer: Absolutely. Privacy Policy: Adorable Gift Baskets has taken every precaution to use state-of-the-art online purchase transaction security. No employees or other third parties will EVER see your private financial information as our technologies validate information and process your orders. Our sophisticated state-of-the-art data encryption technology "scrambles" your order information, so that only you, and our processing technology, can understand it. You can feel safe and secure that your privacy is protected.

Where Are Gift Baskets Delivered?

Answer: Gift baskets are delivered within the continential USA To Cities and Towns In The following States: Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana , Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana , Nebraska, Nevada, New Hampshiret, New Jersey, New Mexico, New York, North Carolina , North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota , Tennessee, Texas, Utah, Vermont, Virgina, Washington, Washington DC, West Virgina, Wisconsin, Wyoming.

How Do I Place A Gift Basket Order?

Answer: We encourage you to Order Online for the fastest possible service. We accept Visa, MasterCard, American Express and Discover. Transactions placed online at Adorable Gift Baskets are transmitted with industry-standard SSL encryption. Customer information is never released.

How Does Adorable Gift Baskets Ship My Order?

Answer: Gift baskets are shipped to cities, towns and states in the USA by FedEx, USPS, UPS, DHL or Airborne on business days. Business Days are Monday thru Friday. (Sat., Sun., and Holidays are not business days. No orders are processed or shipped on weekends and holidays.)

Gift baskets are shipped from various locations within the United States; CA, NY & OR

How Are Shipping Fees Calculated?

Answer: Shipping fees are amount based which means that the shipping fee is determined by the total dollar amount of your purchase. Shipping fees are calculated per item. Shipping rates apply to shipments within the continential USA and will be displayed within your shopping cart at checkout before you finalize your order. Click here to view shipping rates.

* Shipments to Alaska, Hawaii, large, heavy, oversized orders, perishable items such as cheesecake, cookies, fruit, etc., and orders containing multiple items require additional shipping charges. *

How Do I Check The Status Of My Gift Basket Order?

Answer: Click * here * to check the status of your order. Please allow up to one full business day ( business days are Mon - Fri ), after placing your order, for your tracking number to appear.

When Will My Gift Basket Order Arrive?

Answer: Gift baskets are shipped FedEx, USPS, UPS, Airborne or DHL on business days. Business days are Monday thru Friday. The daily cut off time is 11:30 AM CST, Monday thru Friday. Sat., Sun., and Holidays are not business days. You may place an order at anytime, any hour, 24 hours a day, however your order will be processed and shipped on a business day.

Ground Shipping: Allow 3-8 full business days.
(does not include the day order is placed or shipped)

2 Day Shipping: Allow 2 full business days.
(does not include the day order is placed or shipped)

Next Business Day: Allow 1 full business day.
(does not include the day order is placed or shipped)

Saturday Delivery: Normally arrives on Saturday
if you select Saturday at check out. Allow 1 full business day
(does not include the day order is placed or shipped)

*Note: The time of day your order is placed, method of delivery you choose, weather conditions, location of recipient, holidays, occasional delays by carriers and many other factors can all impact the delivery time and arrival date of your order. We will do everything possible to expedite your gift basket order however we do not guarantee times or dates of arrival.

What Is Your Customer Satisfaction Policy?

Answer: Customer satisfaction is a priority at Adorable Gift Baskets. If you are not happy, we are not happy. If you experience a problem with your order, please bring it to our attention and we will do everything possible to promptly remedy the situation.
Customer quotes - Return Policy.

Can Orders Be Changed Or Cancelled?

Answer: We make every effort to honor changes to a recipient's address or gift card if a request is submitted by fax or email only (do not submit a request by voice mail or phone) before the order has been processed for shipment or shipped. (A $10.00 fee applies.) We are sorry, we cannot cancel, make changes or re-route packages in transit.

Does Adorable Gift Baskets Ship To Hospitals & Hotels? Hospital/Hotel Delivery Policy

Answer: To avoid the possibility of your gift arriving after the hospital patient has been dismissed or the hotel guest has checked out, we encourage you to have your gift shipped to the recipient's home address and let them enjoy your gift at home OR to select one of our beautiful hand delivered gifts, normally delivered within 24 hours or less.

Incorrect, Outdated Addresses Result In Undeliverable Packages

We are NOT responsibe for undeliverable packages. What is an undeliverable package? Carriers may deem a package undeliverable for any of the following reasons:

Incorrect Address:. An incorrect or outdated address or zip code results in lost, discarded packages or packages being returned by the carrier or the unintended recipient.

NOTE: Please double check all shipping information carefully, especially physical street address and zip code. Incorrect shipping information may result in delayed delivery or the package NOT being delivered at all. The cost of any reshipped products due to incorrect address information is the sender’s responsibility. Be aware that you may incur a $10 address correction fee if the address you enter must be changed to have your product delivered.

We cannot ship to a PO Boxes, APO or Foriegn Addresses. Submit a complete physical USA street address.

Failed Delivery Attempts: Most carriers make three attempts to deliver a package. It is completely up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature, and no one is present to accept the delivery after three attempts, the package is deemed undeliverable.

Refused by Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error.

Does Adorable Gift Baskets Make Substitutions?

Answer: Based on season and availability, we reserve the right to substitute a basket or product that is no longer available with a basket or product of equal or greater value. When making s substitution, we take great care to ensure that we exceed your expectations and that you and your gift recipient will be pleased with the quality and presentation of your gift.