WWTE / 1st San Francisco Hotels's Privacy Pledge
We understand that making purchases online involves a great deal
of trust on your part; we take this trust very seriously, and make
it our highest priority to ensure the security and confidentiality
of the personally identifiable information ("PII") you
provide us. (PII includes information that can be linked to a specific
individual, such as name, address, phone number, or e-mail address.)
Therefore, as a visitor to WWTE / 1st San Francisco Hotels’s U.S. Web sites ("WWTE / 1st San Francisco Hotels"),
you have the right to understand our information privacy practices
prior to providing WWTE / 1st San Francisco Hotels with any of your PII.
What information we collect
WWTE / 1st San Francisco Hotels only collects PII that you voluntarily provide to us.
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How we use your information
WWTE / 1st San Francisco Hotels uses your PII only for the purpose of responding to and fulfilling
your requests for WWTE / 1st San Francisco Hotels travel products and services.
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Who we share your information with
WWTE / 1st San Francisco Hotels will only share your PII with our authorized travel service
providers, and only as necessary in order to complete a transaction
that you specifically request. WWTE / 1st San Francisco Hotels does not sell or rent your PII
to anyone.
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How you can control the use of your information
WWTE / 1st San Francisco Hotels provides you with choice and control over the collection and
use of your PII, as well as a means of updating, correcting, or
removing any PII stored in your customer profile.
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How you can decide what marketing communications
you'll receive
WWTE / 1st San Francisco Hotels provides you with the opportunity to specifically choose the
promotional marketing communications you wish to receive from WWTE / 1st San Francisco Hotels.
If you choose not to sign up for any of the promotional e-mail services
that WWTE / 1st San Francisco Hotels provides, then WWTE / 1st San Francisco Hotels will only send you e-mail that relates
to a specific travel purchase you have made on WWTE / 1st San Francisco Hotels.
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How we protect your information
To ensure the confidentiality of your PII, WWTE / 1st San Francisco Hotels uses leading security
technology and procedures which are reviewed regularly by the independent
accounting firm Deloitte & Touche.
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By providing you with this Privacy Statement, WWTE / 1st San Francisco Hotels is pledging
our continued commitment to protecting the information you provide
us. WWTE / 1st San Francisco Hotels has engaged PricewaterhouseCoopers LLP to regularly examine
our information privacy practices to determine whether we are adhering
to the disclosures about the collection, use, sharing, and protection
of your PII made in this privacy statement.
Questions regarding this statement should be e-mailed to WWTE / 1st San Francisco Hotels or
sent via postal mail to
WWTE / 1st San Francisco Hotels, attn: Privacy Officer,
10190 Covington Cross
Las Vegas, NV 89144
WWTE / 1st San Francisco Hotels's Privacy Statement
This WWTE / 1st San Francisco Hotels Privacy Statement discloses the information privacy practices
for WWTE / 1st San Francisco Hotels’s United States Web sites ("WWTE / 1st San Francisco Hotels"). The
WWTE / 1st San Francisco Hotels Web site is intended for use by residents of the U.S. that
are over 18 years of age.
Information collected about you
WWTE / 1st San Francisco Hotels collects Personally Identifiable Information ("PII")
about you that you specifically and voluntarily provide. PII includes
information that can identify you as a specific individual, such
as your name, phone number, or e-mail address. Although you are
required to register as a member of WWTE / 1st San Francisco Hotels in order to use selected
travel planning tools, and some PII is needed in order to process
and fulfill travel requests, many areas of WWTE / 1st San Francisco Hotels can be accessed
without providing any PII.
On all WWTE / 1st San Francisco Hotels pages that collect PII, we specifically describe what
information is required in order to provide you with the product
or service you have requested.
WWTE / 1st San Francisco Hotels collects PII when you:
Become a WWTE / 1st San Francisco Hotels member
Complete a traveler profile
Purchase travel
Participate in a survey, contest, or sweepstakes
Contact WWTE / 1st San Francisco Hotels
Member information
WWTE / 1st San Francisco Hotels collects your Member ID, password, and e-mail address when
you register to become a member of our Web site.
Traveler profile information
WWTE / 1st San Francisco Hotels collects the full name and contact number for a traveler when
a travel reservation is made. We may also collect information about
each traveler's preferences, including meal requests, seat selection,
frequent flyer/hotel/car rental programs and membership numbers,
and ticketing options. This information is stored in the My Profile
area of a member's WWTE / 1st San Francisco Hotels account.
When someone other than yourself is accompanying you on travel
purchased through WWTE / 1st San Francisco Hotels, we may collect PII and travel preferences
about that individual. You should obtain the consent of other individuals
prior to providing WWTE / 1st San Francisco Hotels with their full names, contact numbers,
and travel preferences, as they will be unable to directly access
our systems to view or change any information you provide on their
behalf.
Purchase information
WWTE / 1st San Francisco Hotels collects the billing address of the credit card that is used
to purchase travel. We will also collect credit card information,
including card number, card type, cardholder name, and expiration
date, in order to bill you for travel purchased through WWTE / 1st San Francisco Hotels. Please
view our Credit Card Guarantee for additional information on WWTE / 1st San Francisco Hotels’s
commitment to protecting your credit card security.
Surveys, contests, and sweepstakes
Occasionally, WWTE / 1st San Francisco Hotels may offer our members and site visitors an opportunity
to participate in a survey, contest, or sweepstakes. Information
collected by WWTE / 1st San Francisco Hotels when you participate in a survey, contest, or
sweepstakes may include your full name, e-mail address, and street
address.
Contacting WWTE / 1st San Francisco Hotels
WWTE / 1st San Francisco Hotels collects PII such as your full name, Member ID, e-mail address,
and/or contact number whenever you submit a question or suggestion,
or request assistance with viewing your itinerary, logging on to
WWTE / 1st San Francisco Hotels, or accessing your account.
Other information we collect
Some information is collected automatically every time you visit
WWTE / 1st San Francisco Hotels. WWTE / 1st San Francisco Hotels collects information
about your computer and assigns you a "cookie" (a small,
unique identifier text file) when you visit WWTE / 1st San Francisco Hotels.
You do not provide this information—it is collected automatically
as a means of supporting your visit to our site. This cookie does
not contain any PII.
Cookies
As a member or visitor to WWTE / 1st San Francisco Hotels you will be assigned a permanent
cookie file on your computer's hard drive. You can always choose
to not receive a cookie file by enabling your Web browser to refuse
cookies or prompt you before accepting a cookie. Be advised that,
by refusing to accept a cookie, you will not be able to access many
travel services and planning tools offered by WWTE / 1st San Francisco Hotels.
When you access the My Trips or My Profile areas of the WWTE / 1st San Francisco Hotels Web
site, reserve or purchase travel, or use selected travel planning
tools, WWTE / 1st San Francisco Hotels requires you to sign in as a member, using your Member
ID and password. Once you sign in as an WWTE / 1st San Francisco Hotels member, we record the
Member ID and the name on the member account in the cookie file
on your computer. We may also record your password in this cookie
file if you checked the box entitled "Save this password for
automatic sign-in." Your Member ID, password, and the name
on your member account is stored in the cookie file as encrypted
data, so no one can view the information it contains by obtaining
unauthorized access to your computer. Permanent cookie files remain
on your computer's hard drive for five years from December 31 of
the year the file was first placed on your computer, or until you
manually delete it.
A cookie file may also be placed on your hard drive by WWTE / 1st San Francisco Hotels's third-party
advertising companies or by WWTE / 1st San Francisco Hotels affiliates. We use third-party
advertising companies to place ads when you visit our Web site.
These companies may use aggregated statistics about your visits
to this and other Web sites in order to provide advertisements about
travel-related goods and services that you may be interested in.
The information they collect does not include your PII.
Computer information
WWTE / 1st San Francisco Hotels collects certain technical information from your computer each
time you request a page during a visit to WWTE / 1st San Francisco Hotels. This information
is collected from your computer's Web browser and may include your
IP address, operating system, Web browser software (i.e. Netscape
Navigator or Internet Explorer), and referrer Web site. Wireless
users: Please check with your wireless company if you are using
your cellular phone to access the Internet to understand whether
PII may be used to identify you.
Use of your information
Information collected on WWTE / 1st San Francisco Hotels may be used to:
Register you as an WWTE / 1st San Francisco Hotels member
Plan and purchase travel
Send e-mail notifications
Respond to your questions or suggestions
Improve the quality of your visit to our site
Travel planning and purchase
Information collected when you complete your traveler profile is
used to confirm and process your travel reservation. In addition,
information collected from you when you purchase travel is used
to bill your credit card and deliver your travel itinerary, either
electronically or through the mail.
E-mail notifications
If you chose to receive communications from WWTE / 1st San Francisco Hotels about special promotions
when registering as an WWTE / 1st San Francisco Hotels member, we may use your e-mail address
to send you communications about surveys, contests, sweepstakes,
promotions, flight specials, or other travel opportunities on WWTE / 1st San Francisco Hotels
and its marketing partners. We may use your e-mail address or telephone
number to contact you about changes to your purchased travel itinerary.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when
you submit a question or suggestion, or request assistance with
viewing your itinerary, logging on to WWTE / 1st San Francisco Hotels, or accessing your account.
Improving the quality of your visit to
our site
We collect information about your computer (not your name, address,
e-mail address, or telephone number) through your permanent cookie
file for the purpose of assessing the effectiveness of site content
and traffic. This data allows us to improve the quality of your
visit by streamlining your ability to navigate the site and develop
featured programs and content that will be of interest to our members
and site visitors.
Sharing your information
WWTE / 1st San Francisco Hotels does not sell or rent your PII to anyone.
Service providers
We only provide information about travel either reserved or purchased
on WWTE / 1st San Francisco Hotels to third parties that provide services or functions on behalf
of WWTE / 1st San Francisco Hotels. Our service providers need information about your traveler
profile, as well as your credit card information, to process and
confirm your travel reservation. These service providers will disclose
information about your traveler profile to hotel, airline, and/or
car rental suppliers whose products you have purchased. Like any
other travel agent, this information must be shared with our travel
suppliers to confirm your reservation and travel preferences. Although
WWTE / 1st San Francisco Hotels offers travel products from hotel, airline, and car rental
suppliers that are reputable companies, we have not placed limitations
on these suppliers from using or disclosing your information without
your permission. Therefore, we encourage you to review the information
privacy practices of any travel suppliers whose products you purchase
on WWTE / 1st San Francisco Hotels. In addition, these travel suppliers may also contact you
as necessary to obtain additional information about your confirmed
reservation.
WWTE / 1st San Francisco Hotels will occasionally share aggregated information with our service
providers. This information does not contain any PII and is used
to develop featured programs and content that will be of interest
to our members and site visitors.
In the event that you make a new, or update an existing, travel
reservation by calling our toll-free number, your information may
be accessed by a third-party service provider, as necessary, to
respond to your request for customer service.
WWTE / 1st San Francisco Hotels may contract a reputable third-party to facilitate the distribution
of survey, promotion, or sweepstake programs. Upon completion of
these projects, all information is returned to WWTE / 1st San Francisco Hotels.
Our legal obligations
WWTE / 1st San Francisco Hotels may be required by law to disclose information you have provided
in obtaining our travel products or services. WWTE / 1st San Francisco Hotels may also disclose
information against someone who poses a threat to WWTE / 1st San Francisco Hotels’s interests
(such as customer fraud) or whose activities could bring harm to
others.
Other Web sites
There are several places throughout WWTE / 1st San Francisco Hotels that may link you to other
Web sites that do not operate under WWTE / 1st San Francisco Hotels’s information privacy
practices. When you click through to these Web sites, WWTE / 1st San Francisco Hotels's information
privacy practices no longer apply. We recommend that you examine
the privacy statements for all third-party Web sites to understand
their procedures for collecting, using, and disclosing your information.
Control over and access to your information
WWTE / 1st San Francisco Hotels believes that members and site visitors should have control
over the collection and use of their PII. You have access to your
information in the following areas of WWTE / 1st San Francisco Hotels:
My Profile
The My Profile page on WWTE / 1st San Francisco Hotels allows members to view and change their
account settings. The e-mail settings option lets you change your
e-mail address and subscribe or unsubscribe to the Fare Tracker
or special promotional notification services. You can also change
your password and elect to have an automatic password sign-in when
logging on to WWTE / 1st San Francisco Hotels. You can add new travelers and delete existing
travelers from your member profile; update or correct names, phone
numbers, passport information, and emergency contacts for travelers
associated with your profile; and update your travel preferences.
You can also close your WWTE / 1st San Francisco Hotels account by selecting the Account Closure
option. Once you close an account, you will not be able to sign
in or access any information associated with the account, but you
can open a new account at any time. We will send you an e-mail confirming
your account closure to the e-mail address contained in your member
profile.
My Trips
The My Trips page on WWTE / 1st San Francisco Hotels allows members to view, update, or delete
their saved trip itineraries.
Communications from WWTE / 1st San Francisco
Hotels
Members will receive communications from WWTE / 1st San Francisco Hotels when they:
Sign-up to become an WWTE / 1st San Francisco Hotels member
Request to close an account
Purchase travel
Elect to receive special promotional marketing communications
Win a contest or sweepstake
Contact WWTE / 1st San Francisco Hotels with questions/suggestions
Sign-up to become an WWTE / 1st San Francisco Hotels member
When you sign up as a new WWTE / 1st San Francisco Hotels member, you will receive a "Welcome
to WWTE / 1st San Francisco Hotels" e-mail. This e-mail contains your member ID and describes
the benefits of using WWTE / 1st San Francisco Hotels for planning and purchasing your travel
needs.
Request to close an account
When you complete an Account Closure request, we will send you an
"Account Closure Confirmation" e-mail.
Purchase Travel
Each time you purchase travel through WWTE / 1st San Francisco Hotels, or change or cancel
a confirmed travel reservation, you will receive confirmation of
your travel itinerary via e-mail. In the event that your travel
plans are disrupted because of mechanical, weather, or carrier business
conditions, WWTE / 1st San Francisco Hotels may contact you to inform you of these disruptions
and help you make alternative travel arrangements.
Elect to receive special promotional marketing
communications
As a registered WWTE / 1st San Francisco Hotels member, you will occasionally receive e-mails
notifying you of special promotions or other travel news, if you
sign up for this service when you register. Special promotional
e-mails are intended to inform you of new or unique travel opportunities
or special deals that are available on WWTE / 1st San Francisco Hotels.
You can sign up for or discontinue your subscription to WWTE / 1st San Francisco Hotels's
e-mail services at any time on the My Profile page under the heading
"E-mail settings." You can also unsubscribe to the Fare
Tracker or special promotional e-mails at any time by replying to
the e-mail with the word "unsubscribe" in the subject
line.
Contests and sweepstakes
You have the option of sending an e-mail to WWTE / 1st San Francisco Hotels requesting a change
to the information you provided to us or to receive a copy of the
information we have stored during the length of the contest or sweepstakes.
We will make every reasonable effort to honor your wishes. Proof
of identity is required.
Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging
on to the WWTE / 1st San Francisco Hotels site, or accessing your account, we will respond
to you via e-mail or telephone.
Protecting your information
We want our members and site visitors to feel confident about using
WWTE / 1st San Francisco Hotels to plan and purchase their travel, so we are committed to protecting
the information we collect. WWTE / 1st San Francisco Hotels has implemented a security program
to keep information that is stored in our systems protected from
unauthorized access. Currently, WWTE / 1st San Francisco Hotels only stores the information
you provide when registering to become an WWTE / 1st San Francisco Hotels member, create a
travel profile, purchase travel, or use selected travel tools.
Our systems are configured with data encryption, or scrambling,
technologies, and industry-standard firewalls. When you send personal
information to WWTE / 1st San Francisco Hotels over the Internet, your data is protected by
Secure Socket Layer (SSL) technology to ensure safe transmission.
WWTE / 1st San Francisco Hotels has also obtained a digital certificate from RSA Data Security,
Inc., a top maker of hardware and software used to protect and manage
computer network access. To view this site certificate on each secured
page, click on the image of the closed lock or the solid key on
the bottom bar of your browser window. A small frame displaying
site security information will pop up.
For Internet Explorer users: Click on the word "Subject"
to verify that you are on the Web site www.WWTE / 1st San Francisco Hotels. Click on "Issuer"
to verify the site certification authority.
For Netscape Communicator users: Click on "View Certificate"
to verify that you are on the Web site www.WWTE / 1st San Francisco Hotels and to verify the
site certification authority.
Changes to the WWTE / 1st San Francisco Hotels Privacy Statement
This Privacy Statement was produced and posted on WWTE / 1st San Francisco Hotels on November
14, 2000. WWTE / 1st San Francisco Hotels reserves the right to modify or amend this Privacy
Statement at any time and for any reason. If there are material
changes to this statement or in how WWTE / 1st San Francisco Hotels will use your PII, WWTE / 1st San Francisco Hotels
will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy
practices described in this Privacy Statement at the time you provided
us with your information.
If you have questions about our Privacy Statement, please e-mail
us.
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