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1. How do we get the key from the apartment?
There are 2 possibilities:
1st> we recommend our airport transfer service FOR ONLY 18
EUR. You are picked up by our driver who will also give you the key of your
apartment and accommodates you. This option seems to be the fastest and safest.
2nd> we ask our clients to be so kind and let us know what time they
approximately arrive, if they are travelling by car we ask them to call us 30 km
before Prague so we have enough time to get to the apartment on time. We meet
our clients in front of the apartment and accommodate them.
2. What do we do when something goes wrong in the
apartment?
Please immediately contact us on our emergency mobil phone number: +420 777
873 600.
3. Is Prague dangerous?
Prague is one the safest capital cities in the world. Of course, we
reccommend to look after your bags, cameras and wallets. Especially, in crowded
public transport such as underground and trams.
4. What is the basic equipment of the apartments?
All apartments are furnished, bed sheets and towels are always prepared,
fridge, basic cooking facilities (dishes, glasses, cuttlery, bottle and tin
opener, pots and sauce- pans. Oven and electric or gass stove are aslo in the
kitchen. Hairdryer is also in each apartment. In some apartments there is TV,
SAT TV, radio, tape recorder, microwave, iron, iron board, dish washer and
washing machine.
5. How can we check out?
Check out time is until 11 o‘clock. In case you do not have departure
transfer service arranged, please leave the keys on the table in the apartment.
If you have late departure and you would like to put your luggage somewhere, you
can either put your luggage in the main station storage or bring it to astra
accommodation office. If you ordered our departure transfer service, you can be
picked anywhere in the city.
6. How much is a taxi?
Please before you get on the taxi always look at the front door of the car
where the prices are written. A usual price for 1 km is 22-25 CZK. To call a
taxi through an operator is cheaper. Please call AAA TAXI number is +420
233113311. The price from the city center to any of our apartments should not be
higher than 400 CZK. We advise to ask how much it will cost before you get on
the taxi. Of course, our airport transport service is the cheapest!
7. What happens when we want to check in after 9 p.m. and do not
requier airport transport service?
Unfortunately, after 9 p.m. we are forced to charge 250 CZK/HOUR as a waiting
fee.
8. Do you charge the first night when we make the
authorization?
We only make the first night guarantee and do not take your money. We will
charge it only in case of late cancellation.
9. How can we pay for the accommodation?
We prefer to pay cash in CZK or EUR upon arrival either to our driver or to
the person who accommodates you. We also accept credit card payments.
10. Where is the best place to change our money?
We do not recommend to change your money on Wenceslav Square or in the main
station. We highly recommend to change it in KAPROVA street 15, Prague 1 (only a
few steps from the Old Town Square) or in travel agency BARTA, passage Svetozor
(entrance from Wenceslav Square) Prague 1.
11. Is the cleaning service included?
Yes, the cleaning service is included. The prices are final, includes
celaning sevice every 3rd day and the departure cleaning.
12. What are the average prices in restaurants?
Drinks such as beer and wine cost about 25 CZK. Dinner in a typical Czech
restaurant or pub costs about 120 CZK.
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