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Wall Display and Reader Boards
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Level of text
messaging required |
Complexity of queue
statistics required |
Cost |
Current call
center server |
| QView™ and Wall Display |
basic |
basic |
low |
none required - obtain stats from
Meridian 1 ACD packages including Meridian Max, C or D |
| SkillView™ and Wall Display |
enhanced |
enhanced |
moderate |
Symposium |
If your agents require only the most critical queue statistics and
concise text messages, MCK's Tri-Color ACD display with the QView Interface is
the solution for you, so inexpensive that even the smallest contact center will
benefit from the enhanced productivity that it offers. Q-View is designed for
use in a Meridian 1 environment that uses ACD packages such as C, D or Meridian
Max rather than Symposium.
If your agents would benefit from enhanced queue statistics and richer text
messaging and you are currently using Symposium, MCK's new and improved
SkillView is the solution for you. Dollar for dollar, SkillView delivers the
richest capabilities for the lowest price, allowing you to maximize the
productivity of your agents. And since SkillView does not require a dedicated
server, investment is further minimized. And, SkillView enables you to
simultaneously provide up to 10 different messages on 10 different wallboards
throughout your center.
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 Download Datasheet
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MCK's Tri-Color ACD Display "reader boards" keep Meridian 1 call center
agents informed and alerted to the "real time" status of your customer's
needs. MCK's wall display solutions provide agents with quick access to
critical PBX statistics and data, allowing your agents to respond more
effectively to your customer's needs.
Key Features
- Provides a cost effective means of displyaing concise queue,
skillset and agent information with added flexibility to add text
messages.
- Up to 25 wall displays can be daisy-chained together, broadcasting
stats individually or the same information to all displays.
- Works with a standard Meridian 1 ACD package or Symposium.
Compatible Voice Systems
- Nortel Meridian® 1 and SL-1 Release 15 or higher
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Download Datasheet
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SkillView software captures sophisticated skillset and other ACD information
from the Symposium Call Center Server and broadcasts user formatted stats and
text to MCK wall displays. And it does it for significantly less money than any other solution.
Key Features
- Frees call center supervisors' time and promotes more creative and
productive management.
- Supervisor chooses what stats to display, for what intervals and in
what format.
- Offers enhanced text messaging capability.
- Users control SkillView via familiar Windows/Nortel interface.
- Runs under Windows on a supervisor's which saves more compared to
similar systems that require a more powerful dedicated workstation.
- Can address up to 10 wallboards individually or simultaneously.
Compatible Voice Systems
- Nortel Meridian® 1 release 15 or higher
Symposium Call Center Server, running releases up to 4.2, or
Symposium Express, running releases up to 3.0
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Download Datasheet
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QView enables a call center supervisor to select queue and agent data
directly from the Meridian to be broadcast to specific displays. Agent
queues can be labeled and event thresholds can be set to automatically
trigger display data in a format that gets attention, such as flashing
messaging and audible beeps. QView allows multiple wallboards to be
addressed differently, so call center agents see only the data and queue
information that is pertinent to their work. The solution greatly enhances
call center productivity by alerting agents to specific service needs and
excessive customer wait times and easing the amount of time. Agents who are
motivated to perform will utilize the real-time data QView provides to
maximize returns. QView is easy to install and connects directly to a single
digital line port of a Nortel Meridian 1.
Key Features
- QView emulates a Nortel M2616 supervisor phone, capturing data about
agent performance and converting it into valuable real-time display
data.
- QView is compatible with MCK Tri-Color ACD Displays, 2" and 4" high
wallboards.
- QView supports a wide range of features: flashing text, thresholds
alerts, label queues, reporting on specific agents.
- Optional ACD Messenger for PC allows the supervisor to add text
messaging via a non-dedicated Windows PC.
- Messages can be broadcast to all displays, addressed to a single
unit or sent to a group of displays.
Compatible Voice Systems
- Nortel Meridian® 1 release 15 and higher
Nortel SL-1
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