Service Offerings

�Quality is our Job, Customer Satisfaction is our mission�

Contact Support

Phone: (888) 454 5828
International: (617) 454 6192
Email: support@mck.com

Technical Support Services

As part of our on-going efforts to provide you with the highest quality Service & Support we have put together the following service agreements to meet with your business needs. End customers who purchase a service agreement with MCK will have direct access to our on site team of engineers as well as entitlement to advance replacements on any proven defective hardware.

Service Agreements at a Glance
Support Level	7 X 24 Phone Support	Advanced Hardware Swap	5 X 8 On-site Technician nbd*	Software Updates	Electronic Subscription Services
7 X 24 Phone Support
7 X 24 Hardware Advanced Swap
7 X 24 Phone Support and Hardware Advanced Swap			Optional

Clicking a support level provides more information.
*Shipped next business day

Sign-up for technical support by using the

An MCK representative will contact you after it has been completed.

Installation Services

To meet your need for timely, professional installation, our installation services offer guaranteed on-site installation by an MCK Certified technician. These services provide placement, assembly, connection, configuration, and connectivity testing of MCK products.

NEW! - Also available is remote telephone installation assistance for MCK Branch Office EXTenders or single user EXTenders. Remote installation assistance is available Monday through Friday from 8:30am (EST) to 8:00pm (EST).

Click here for more information on ordering Installation Services

MCK Hardware Repair & Return

MCK hardware deemed to be defective by our Support Group can be returned if it falls into one of the following criteria:

Unit is covered with a MCK Service Agreement
Still under Warranty
Has been classified as a Out of Box Failure

For units outside of warranty coverage, a per-unit fee will be charged for repair. Repair time is fourteen business days (does not include shipping time).

Any units to be returned to MCK must have a valid RMA number clearly marked on the external packaging of the item to be returned.

RMA's can be acquired by calling MCK's Service Center directly. Shipping details will be provided upon receipt of an approved RMA.

Non-Contract Advanced Swap - Advance replacement units for hardware that is not under warranty or covered by a service contract can be obtained on a per-unit fee basis. Replacement units (refurbished units) will be shipped the next business day. The defective hardware must be returned within ten business days or the replacement will be billed at full unit value.

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