Customer Testimonials

Midland, MI 1/2004
Thank you for the wonderful job you are doing blocking spam from our computers - besides being time consuming to delete, it is also very annoying to receive unwanted e-mail. Please continue to maintain the high quality of service you provide not only with the things we don't see all the time like spam but with your customer service staff you employ to answer questions on the phone - it's refreshing to have a pleasant voice on the other end willing to assist - Keep up the good work.

East Tawas, MI 1/2004
Just wanted to take this time to say "Thank You" to all the staff at Mercury. You have provided a year of outstanding service to us and we look forward to spending this new year with you online.

West Branch, MI 12/2003
Thank you, Thank you, Thank you. I was getting about 300 spam messages a week and wanted to kill. Now I'm down to about 30 every two weeks. I can actually find my real messages. Thanks Again.

Saginaw, MI 12/2003
THANK YOU SO MUCH for handling the annoying SPAM issue. We were receiving more than 100 per day. We were about to cancel our subscription with you when the wonderful change was implemented. We are more than satisfied with our service now. PLEASE keep up the great work you and your team are doing...especially for us little guys!

Evart, MI 11/2003
Thank you so much for all you do for your customers. You are always so helpful when called upon, even for simple frustrations… your employees are quite knowledgeable along with their kind dispositions! Many thanks.

Ann Arbor, MI 11/2003
I wanted to add my thanks for SPAM Stopper 3!! It is so wonderful not to have to wade through creepy ads. Your work is MUCH appreciated!

Essexville, MI 11/2003
I just wanted to say thank you very much for the SPAM software you have given us. I was getting so frustrated with all of the junk email I was getting every day. I would have 20-30 messages every day and sometimes not one of them was for real. It is so nice now to check my email and just get a few here and there and they are real ones. Thanks again.

Bay City, MI 11/2003
Mercury, thanks so much for the way you have stopped the bad emails!!! Now, I get none, and that is great!! Thanks.

Manistee, MI 10/2003
[Propel is] awesome and everything works fine. It's welcome addition to my box.

Freeland, MI 9/2003
Just wanted to let you know the Propel that I downloaded is excellent and I have noticed a tremendous difference. Yeah! Not often do we get valuable things for free but this is definitely one of them -- thanks very much. And while downloading pictures today I saw the added web space for pictures and that is a bonus that I really appreciate. Keep up the good work. I also love the fast response when I dial the 800 number for support and the helpful guys and gals... in short, a very pleased customer.

Brighton, MI 8/2003
I just wanted to take a moment to thank you for the wonderful service we have received from Mercury since we joined Mercury. Even without all of the recent added enhancements, the service you have provided has been without fault. We sometimes take for granted those things. Thanks.

Davisburg, MI 7/2003
Mercury Network, Thanks for taking such good care of me. I appreciate it.

Midland, MI 6/2003
Thanking you for the FREE Propel Accelerator. It really does help to get online faster. Has been a great help to me as a Dial up customer.

Shepherd, MI 5/2003
I wish to thank you for the effort you invested in my behalf, to enhance my enjoyment of my PC. That Propel accelerator you offered, I downloaded, and found a huge difference in the speed from page to page and back, in my eBay accounts. I wish to Thank You, and let You know of my gratitude! And also, I just now subscribed to your 800 traveler's account, and am sure to enjoy Mercury even more. Again Thanks, and Regards.

Greenville, MI 4/2003
The DSL is absolutely fantastic and quite honestly, it still amazes me as to the difference a connection can make. Thanks for your services. The difference is phenomenal!

Allen Park, MI 4/2003
I would like to let you know that I have used the help line a few times since joining your network. Your technicians have always helped me. I am 59 years old, and not so apt in the computer age or in the memory department. Without [you] I would surely have discontinued the computer for sure. YOU ARE THE BEST!!!!!!!!

Flint, MI 3/2003
I want to reiterate how very pleased I am with Mercury.Net. Mirroring the few prior calls I've made to tech support since I joined Mercury.Net in February, I contacted you folks in the early afternoon today about an e-mail problem and was in the phone queue less than 40 seconds! Factoring in this outstanding tech support service with average site log-on times of less than 50 seconds - from dial up to full home page load, as well as 98% consistent connection speed of 49K, and well, an outstanding job by all concerned. High performance and service is a rare combination in today's world.

Big Rapids, MI 2/2003
The Internet connection is excellent! Thank you very much. You guys have an awesome technical support team.

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