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CRM  Resource List

In addition to maintaining a continuous dialog with most of the CRM solution developers, I rely on many other sources of information to try to stay on top of all the things going on in this wild business. Since so many of you have asked, I am listing the better ones here for your use. Many of the web sites also publish opt-in newsletters, they can be very interesting as well.

If you discover some new and useful CRM book or web site, drop me a note so that we can share the info with everyone.

Rich's Recommended Web Sites

The CRM Association

                http://www.crm-a.org

RealMarket seeks to accelerate the acceptance of CRM solutions beyond early adopters through education, awareness and example. This is the publisher of the one newsletter I read every day!

http://www.realmarket.com/

This is the place to find Real CRM Gurus and Real Answers to your questions about Customer Relationship Management.

http://www.crmguru.com/

Home of Search CRM

http://searchcrm.techtarget.com/

destinationCRM.com features are designed to serve leaders engaged in the development of customer-centric e-business initiatives and ventures at their companies.

http://www.destinationcrm.com/index.asp

This site focuses on the unique problems of CRM in Small to Medium sized businesses.

http://www.crm4sme.com

An archive of CRM articles appearing in CIO magazine

http://www.cio.com/archive/index_customer_relations.html

Brought to you by NewsFactor Network, CRMDaily.com

http://www.crmdaily.com/

Brought to you by TechRepublic, this is another good CRM site.

http://www.crmsupersite.com/

Brought to you by ITtoolbox CRM, a very good resource with a more technical bent.

            http://crm.ittoolbox.com/

The CRM-Forum is an on-line resource center for CRM professionals working in the business-consumer marketplace. 

http://www.crm-forum.com/

The sole surviving footprint of the old Sales Automation Association

http://www.crmcommunity.com/

Intelligent CRM

http://www.intelligentcrm.com/

Rich's Recommended Reading List

Secrets of Customer Relationship Management by James G. Barnes

The Relationship-Based Enterprise by Ray McKenzie

CRM at the Speed of Light by Paul Greenberg

The Customer Marketing Method by Jay Curry

Accelerating Customer Relationships by Ronald S. Swift

The Customer Differential by Melinda Nykamp

Capturing Customers.com by George Colombo

The Customer Relationship Management Survival Guide by Dick Lee

Buy these books from Amazon.com

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