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Holiday Shipping Information

Holiday Shipping Recommendations for choosing your best option at check-out

UPS GROUND SERVICE
12/16
- Last day for UPS Ground to East Coast & South Central
12/17 - Last day for UPS Ground to Central States
12/20 - Last Day for UPS Ground to Rocky Mts & South West
12/21 - Last Day for UPS Ground to Northwestern States

UPS EXPEDITED SERVICES- Guaranteed in Continental US
12/21 - 3 Day Select Service
12/22 - 2nd Day Air Service
12/23 - Overnight
Service

UNITED STATES PRIORITY MAIL - Not Guaranteed
12/20 - Last Day for probable delivery to most areas

If you n
eed a last minute gift idea please Click Here and visit our "GIFT CERTIFICATE" section.

Shipping

Puppet Universe is constantly striving to provide our customers with the best selection of shipping options available on the internet today! As a service to you, all shipping options for UPS and standard options for US Mail are made available for your selection. This means that you have full control over the rate that you will pay as well as the time it will take to receive your order. We are happy to work with you to facilitate any reasonable request for your shipping needs. As another savings for our domestic clients, Puppet Universe offers free ground shipping in the Contiguous United States for all orders over $100.

International Orders

Now our international customers are able to select the appropriate shipping cost for their orders! All shipping charges are calculated based on United States Postal Services rates for all locations listed in our check-out data base. These rates are for USPS Air Parcel Post and are automatically insured up to a value of $500 USD. Puppet Universe will work diligently to provide our international customers with the best shipping rates possible. Please allow 3-4 business days for processing international orders. If you have special shipping needs or if your order is quite large there may be different options available to you. E-mail Customer Service if you have any questions about shipping or call us at .1-360-400-1236.

Ordering
Information
We offer secure encrypted online ordering but cheerfully accept toll free telephone orders at 1-866-4puppets Monday-Friday between 9a.m.-5 p.m. Pacific Standard Time (PST). You may call in an order 24 hrs a day and leave all of your pertinent information on our secure voicemail. Orders for in stock merchandise received before 12:00 noon PST will be processed and shipped that same day. Orders received after 12 p.m. PST will be shipped the following business day. Only orders that are phoned in and need to be expedited will be reviewed for any special processing after this stated time frame. We are unable to ship items on the weekend.

Check / Money Orders / POs

Along with all major credit cards, Puppet Universe gladly accepts checks, money orders or approved purchase orders. Please note that
all funds must be drafted in U.S. Dollars
due to fluctuations in foreign currency exchange. The easiest way to do this, if you are an international customer, is to purchase an international money order and send it in with your order confirmation.

Our physical address is:

14123 93rd Ave SE
Yelm, WA 98597
Fax: 360-400-2186

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Certificates
Gift Certificates may also be purchased and redeemed for any product that Puppet Universe sells. Gift certificates have no expiration date.

Sales Tax Sales tax: Add 8% for all Residents of Washington State

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