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CIGNA Group Insurance Privacy Notice
As a CIGNA Group Insurance customer, we want to assure you that we recognize our obligation to keep our customers' protected information secure and confidential. This notice explains our privacy practices and it should answer questions about how we protect personal information of CIGNA Group Insurance customers. We will continue to safeguard the privacy of the information provided to us. Thank you for giving us the opportunity to serve you.
This notice applies to insurance products offered through the CIGNA Group Insurance Division and underwritten or administered, by the Life Insurance Company of North America and CIGNA Life Insurance Company of New York, life and disability products underwritten by Connecticut General Life Insurance Company, insurance products underwritten by Insurance Company of North America administered by the CIGNA companies, and group variable universal life products for which CIGNA Financial Services, Inc. acts as the principal underwriter. Information is the key to our ability to provide you with world-class service. Regardless of whether you are a customer, applicant, insured, or former insured, we are committed to protecting and maintaining the privacy of any information in our possession.
Collection and Use of Information
We may collect protected information about our customers in connection with underwriting an application for insurance, investigating a claim for benefits, developing financial plans, and in connection with other activities relating to your insurance. This information will be used by authorized company personnel for these purposes, and it may be integrated into our databases for statistical and audit purposes. Protected information means any nonpublic, personally identifiable information including financial information, employment related information and medical information. Unless permitted by law, we will only collect information from sources other than our customers with written authorization.
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Disclosure of Information
We do not disclose any protected information about our customers or former customers to anyone except as permitted by law. We do not sell customer lists or other protected information. With some exceptions, we will not disclose protected information without written authorization. There are circumstances when we will disclose protected information related to medical underwriting, a claim investigation or other activities relating to your insurance plan without authorization to third parties or affiliates assisting us with these activities, as permitted by law. We will also disclose protected information to third parties without authorization as required by law, such as in the case of subpoenas and mandated governmental disclosures.
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Protecting Your Information
We have internal policies to maintain the privacy of our customers' protected information. These include, but are not limited to, policies related to the transmission, storage and disposal of paper and electronic information; the prevention of unauthorized access and damage to systems, including damage due to environmental hazards; and assigning and terminating user IDs.
We may change these policies, standards and procedures at any time. If there are material changes, we will notify our policyholders of the changes.
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* "CIGNA" and "CIGNA Group Insurance" are registered trademarks licensed for the use of insurance company subsidiaries of CIGNA Corporation. All products and services are provided by insurance company subsidiaries and not the corporation itself. As used herein, "CIGNA," "CIGNA Group Insurance" and "we" refer to these subsidiaries, which include the Life Insurance Company of North America, CIGNA Life Insurance Company of New York and Connecticut General Life Insurance Company.
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