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F.A.Q. - frequently asked questions

•How long will it take to recieve my logo samples?
 4 business days after payment is accepted.

•How can I pay for my logo design?
Visa, MasterCard, AMEX, *certified checks and *money orders are accepted.
* Must be received before work commences.

•How will I know if my payment is accepted?
 One of our representatives will send you a confirmation via e-mail detailing the
 package you ordered and the approval of your payment.

•What happens if I am not satisfied with the initial logo design samples?
 If you are not satisfied with the initial logos, we will create 4 new logos for you to
 chose from. We will continue to do so until you are satisfied.

•How can I view my logo design and slogan design samples?
 We will contact you via e-mail or telephone to provide you with a username and 
  password.You will then be able to view your logo design and slogan design
  samples once you login in our client section.

•How manys changes can I have done to my logo design?
 You may have an unlimited amount of changes to a logo. We will keep working
 on the design until you are 100% satisfied.

•Is it possible to add something to my current logo?
 Yes. If you have an existing logo, we can revamp it. Please ensure to indicate on
 the online form that you currently have a logo.

•What is the difference between a corporate image and an illustration?
 There is a substantial difference between Corporate Designs and Illustrated Logos.
 Corporate Designs are simple but yet unique and memorable images that are
 highly recognizable from any reasonable distance and size. An example would
 be Nike's "swoosh" and McDonald's "arches".

 Illustrated Logos require more complex artwork. The turnaround for these types of
 logos is 5 business days. The price for Illustration Logos vary depending on your
 needs. Please contact us to get a quotation.

Basic Logo Design Package

Professional Logo Design Package
Enterprise Logo and Stationery Package

How do I place my slogan order?
It is very simple, go to our slogan package page by clicking here . Fill out the order form and click on the submit form. Once this is done expect a call form our slogan department to go over your order with you and to begin the development. If you are interested in ordering our logo design package along with a slogan design, simply order our Enterprise Package and you will receive a discount of $99.00 off the slogan design. For more information contact our support team at 1.866.816.5646.

Once I place my slogan order what happens?
We have a 4 day turn around time on our slogan packages before initial concepts are available for viewing. This turn around time is needed to thoroughly and correctly research your company, product or service. We need to understand your type of business before we create a unique slogan design. Depending on how many alterations you desire, will result in the remaining time to complete your slogan design project.

What happens if I don't like any of the slogan designs?
If this is the case then our designers will conference call you and go over the order form you filled out to make sure that we are on the right track. THERE IS NO EXTRA COST FOR THIS. We then go back to our design room and create 8-10 NEW slogan designs for you to choose from and develop.

What happens when I choose one slogan or logo design?
Our slogan and logo department will supply you with all the necessary files to ensure high quality printing for promotional material, stationery printing, and web use.
Once you have the files, you can go to your commercial printer and start applying your slogan and logo. You can also take along the stationary (if included in your package) files we sent you, and have your professional stationary printed.

•Do you use illustrations?
 Our packages and prices do not include Illustrated Logos.

•How will I recieve my final files?
 You will receive your final logo design files via e-mail. All files are in high resolution  and are provided in both PC and MAC formats.

•Can I have business cards, letter heads and envelopes with my new logo  design?
 Our Enterprise Package provides business cards, letterheads and envelopes.

Can I trademark the slogans and logos that Logotree.com creates for my company?
We work with a trade mark service agency that will make your job in trademarking your logo or slogan very simple. Give us a call and lets get know you want to trademark your new slogan or logo.

How long has Logotree been in business?
Logotree.com has been in business since 1996, guiding start-ups build their company on a limited budget yet still have the impact and presence of a money backed corporation. Today we are considered one of the largest corporate identity creators in the world with one of the most talented and creative group of designers, marketers, writers, project co-ordinators, and managers in the business.

I have an idea that I would like to protect, does Logotree sign non-disclosure agreements?

Logotree.com is ready to sign any non-disclosure agreement. Speak to our slogan and logo department managers for more information. Toll Free: 1-866-816.5646

Do I speak to a slogan and logo designers before my project begins?
Our head slogan and logo designers will always call or e-mail you to introduce themselves and to ask if there are any questions you may have OR if there is any other information you might have to add to your order. We feel that this is an important part of the design process since this is where the designer and client can actually pass out ideas to one another. An important part of our brainstorm session is to go over what are designers talked about with you.

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