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Clawfootsupply.com Merchant Policy.

How to order:

Phone: Toll Free 1 877 682 4192 or (859) 581 1373

Fax: 859 431 4012

Email: sales@clawfootsupply.com

Online orders: http://www.clawfootsupply.com/

Shipping limits:

We ship via UPS Ground or 2nd Day air anywhere in the continental United States. We occasionally ship via USPS, but only on select items. You will be sent a tracking number via e-mail after your order has shipped. All tubs and heavier items that UPS can not deliver is shipped via freight truck. Read about our shipping rates.

Customer guarantee:

All parts sold through Clawfootsupply.com are warranted through the manufacturer. All of our items carry at least a one year warranty. Quite a few items carry a lifetime warranty. If you have any questions, feel free to ask.

Return policy:

You may return an item for refund or replacement within 30 days of the shipment date. Special order items such as tubs are not returnable. Items that have been installed are not returnable. If they are defective, please contact us and we will either ship a replacement part or replace the whole item at our discretion. Shipping and handling charges are non-refundable. Returns are subject to a 20% restocking fee. You may want to insure your return; we cannot be responsible for lost or misdirected returns. All returns must be sent in original packaging including the box. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Please e-mail us at customerservice@clawfootsupply.com for a Return Authorization Number.

Send returns to: 1379 Jamike Drive, Erlanger, KY 41018

Missing Items / Damaged Goods:

All items are packaged securely to arrive safely at your door. Upon arrival, open all boxes and check for damage or missing parts. We strive to ensure that all orders are shipped correctly. If you do find damage or missing parts, please notify us within 5 working days upon receipt of goods.

Payment options:

We accept Visa, Mastercard, American Express, and Discover for all order transactions. Sorry no COD's. If you wish to pay by check or Money Order, please contact us.


 


 
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Customer service hours:

Monday - Thursday: 8:30am - 9:00pm EST
Friday - Saturday: 8:30am - 5:00pm EST

Call Toll-Free 1-877-682-4192


Looking for Chandeliers, Sconces, Period Kitchen & Bath Lights?

Visit Mineola Lighting at www.mineolalighting.com for home lighting fixtures.

What's Hot
Clawfoot Supply's Deluxe
Shower Conversion Kits
Shower Conversion Kit
Chrome plated brass 28" x 54" ring, solid brass faucet with riser and shower head. A quality fixture starting at only $390.00! In stock and ready to ship.

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Order by Phone: 1-877-682-4192 | Thousands of Satisfied Customers since 1999. | Safe Shopping Guaranteed

Customer Service
• Who is Clawfoot Supply? About us
• Visit our message board.

Shipping & Returns
• See our shipping rates & policies.
Return an item (here's our Returns Policy).
Contact us
• Email us at sales@clawfootsupply.com
• Call Toll-Free 1-877-682-4192

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