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1. How do I log in? |
Step 1. |
Go to the login
page.
Note: this link will open a new browser window, so that
you can refer to these instructions more easily. |
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Step 2. |
Enter you current username in the 'User ID:' box, and your current
password in the 'Password' box. |
Step 3. |
If you want to be able to bookmark the new aviation briefing
service index page without having to go through the login screen
each time, click the 'Remember me next time I logon' box. See
Q5 above for more details. |
Step 4. |
Click on the 'Logon' button. If you see a page titled 'Online
services: current subscriptions', containing a yellow panel
headed 'Aviation briefing service (free)', then your login
has been successful. Proceed to the next step (Step 5, below).
If you see a red message saying 'Invalid
user name and password combination' then there
has been a problem logging in with your existing details.
Proceed to Q2. How do I find out my username/password?
below to find out what to do next.
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Step 5. |
To launch the free service, click on the 'LAUNCH!' button.
This will take you to the index page for all the free products,
and samples of the subscription products.
If you are returned to the 'Online services: Customer login'
page, then you should ensure that you have cookies enabled
on your internet browser. See
our FAQ for more details and instructions.
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| 2.
How do I find out my username/password? |
Step 1.
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To confirm your username and receive a new password by e-mail,
use the 'Password
retrieval' link on the login page. You should enter the
e-mail address you specified when you originally registered
as an aviation user. You will also need to have access to
this e-mail account, so that you can retrieve your username
and new password.
After clicking 'Retrieve password', there are two possible
outcomes:
1. You see a message on the page saying:
'The email address you entered was
not found in our records. Please contact the customer centre'
In this case, we do not have a record of the e-mail address
you entered. You will therefore need to register for the new
service. Proceed to Q3. How do I register?
below.
2. You see a new page saying:
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'USERNAME AND NEW PASSWORD SENT SUCCESSFULLY'.
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| In this case, check your e-mail account for a message called
'new login details for your metoffice.gov.uk account'. This e-mail
will confirm the username that is registered to the e-mail
you provided, and provide you with a new password (for security
reasons). |
Step 2. |
Once you receive your new password, you will probably want
to change it to something more memorable. To do this, log
in using the username and password provided in the e-mail.
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Step 3. |
Click on the 'Change password' link in the dark green bar near
the top of the 'Online services: Current subscriptions' launch
page. |
Step 4. |
Enter the existing password, and the new password, then click
'Update' to confirm the changes. |
Step 5. |
Click 'Return to current subscriptions page' to return to the
launch page, and click the 'LAUNCH!' button to continue to the
aviation briefing service index page. |
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| 3.
How do I register? |
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| Step 1. |
Go to the registration
page.
Note: this link will open a new browser window, so that
you can refer to these instructions more easily. |
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Step 2. |
Enter your details in the form.
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Step 3. |
Remember to check the box in the 'Terms and conditions' section
to confirm that you have read the Met
Office standard terms and conditions and the Statement
of Operational Use. |
Step 4. |
Click the 'Register' button to send us your details.
If your registration has been successful you will see a page
saying 'Online services: Current subscriptions', with a yellow
panel headed 'Aviation briefing service (free)'. Proceed to
Q1. How do I log in? - Step 5 above.
If there has been a problem with your registration you will
be returned to the 'Aviation briefing service registration'
page. Proceed to the next step (Step 5, below).
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Step 5. |
The problem fields will have red text next to them. See below
for a list of possible error messages and how to resolve the
problems.
The username you entered is already
being used
This means that the username you entered has already been
registered with us. In this case, please choose a different
username, as duplicates are not allowed.
Please enter a valid username
You must enter a valid username in here. Click
the 'more details...' link below the 'Username' field on the
registration page for examples of valid usernames.
Invalid field length - retry with
a valid length
You have filled in this field with too few or too
many characters. Your username and password must be from 5
to 16 letters and/or numbers.
A password must be 5 to 15 letters
and numbers
You must enter a valid password in here. Click
the 'more details...' link below the 'Password' field on the
registration page for examples of valid passwords.
The email address you entered is
already being used
This means that the e-mail you entered has already
been registered with us. If you are certain this is your current
e-mail address this probably means that you are already registered
with us. In this case, please try to log in as an existing
user, or use the password
retrieval page to request an e-mail containing your current
username and a new password.
Please enter your surname
You must enter a name in here, it cannot be left
blank.
Please enter your first name
You must enter a name in here, it cannot be left
blank.
Please enter your address
You must enter at least one line of your address
in here, it cannot be left blank.
Please enter your postcode
You must enter postcode in here, it cannot be left
blank.
Please enter a valid email address
You must enter your current e-mail address in here,
it cannot be left blank, or contain invalid characters. Click
the 'more details...' link below the 'Email address' field
on the registration page for more information.
You have clicked on other but failed
to enter a description
If you are using the data for an aviation purpose other than
those specified, you must enter a description.
You have not accepted the terms
and conditions
You must check the box in the 'Terms and conditions' section
to confirm that you have read the Met
Office standard terms and conditions and the Statement
of Operational Use.
Once you have resolved all the problems, click the 'Register'
button to send us your details.
If your registration has been successful you will see a page
saying 'Online services: Current subscriptions', with a yellow
panel headed 'Aviation briefing service (free)'. Proceed to
Q1. How do I log in? - Step 5 above.
If there is still a problem with your registration you will
be returned to the 'Aviation briefing service registration'
page. Try to correct the problem using the information above.
If you continue to have problems, please contact our Customer
Centre for advice (0845 300 0300).
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Back to top
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| 4.
How do I upgrade to the subscription service? |
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Basic pre-flight information is available free to all registered
users; additional value-added products are available as part
of a low-cost subscription service.
Find
out more about the service and see product examples
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Step 1. |
You have several opportunities to upgrade:
1. From the launch page titled 'Online services: Current
subscriptions' and containing a yellow panel headed 'Aviation
briefing service (free)', click on the 'Upgrade NOW!' button.
or 2. From the aviation briefing service index page,
click on the 'upgrade to the subscription service' link, just
above the 'subscription services' panel.
or 3. From the sample products pages, click on the
'upgrade NOW!' button on the lime green panel.
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Step 2. |
You will then see a page titled 'Aviation briefing service
registration'. You need to re-enter the purpose for which
you will be using the data, and also check the box to confirm
that you have read the terms and conditions. Click the 'Register'
button to continue.
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Step 3. |
On the next page, enter your discount code, if you have one.
If not, leave the box blank. Click 'Continue' to proceed to
the secure payment stage. |
Step 4. |
On the 'Card details' page you will be shown the total amount
you will be charged, and a form in which to enter your card
details. Fill in all the details, then click 'Submit information'.
If you have filled in any of the fields incorrectly, you will
see red warning text next to the incorrect field. |
Step 5. |
The 'Check details and confirm purchase' page gives you the
opportunity to review the information you are about to submit.
If you wish to change any of the details click 'Modify information'
to return to the previous page. Otherwise, click 'Confirm purchase'
to submit your details. Please do not click the
'Confirm purchase' button more than once, as this will
result in you being charged more than once. |
Step 6. |
You should then see the 'Purchase completed' page, informing
you that your subscription request has been successful. Click
on the 'View/print RECEIPT' button to see a printable receipt
for your transaction. |
Step 7. |
Click on the 'LAUNCH!' button. This will take you to the index
page for all the free and subscription products.
If your purchase was accepted but you are unable to access the subscription products, please contact our Customer Centre for assistance.
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