Gifts for Professionals Order TrackingThe best way to track your order is online. This special part of our website was set up specifically for customers to receive the very latest tracking information. You can track your order from this page by entering your order number and your zip code. Your order number is sent to you as an email confirmation at the end of the order process.
Upon entering both your order number and your zip code you will be redirected to our order processing center which will show you the status of your order.
Frequently Asked Questions about Order Tracking
Frequently Asked Questions about Order Tracking
Q: What is the "order status?"
A: Most of the time, your order status will be either "warehouse" or "shipped." "WAREHOUSE" orders have either just been received, are awaiting personalization or shipment, or have recently shipped within the last 24 hours. "SHIPPED" orders marked "shipped" have already left our warehouse and are in transit to your location. A tracking number should also be availble when checking your order status from this page if your order is marked "shipped."
What is my order number?
Upon ordering, you will receive an email confirmation which is sent to the email address you entered upon ordering. If you did not enter a valid email address during the order process, you will not be able to track your order and we will not be able to provide you with tracking information, as all tracking is sent to the email address associated with the order.
Your order number is a five digit number most likely starting with a "2" or "3." You most also enter the zip code that corresponds with your billing information to receive tracking information.
Q: What if my order status says "warehouse" but I feel the order should have already shipped? - There may be some delay between the order leaving our warehouse and the tracking # updating in our system. It's possible your order has already shipped, but we suggest checking your order status in 24 - 48 hours. If "warehouse" is still the status, then you should request an update from our shipping manager via this email address: shipping managerQ: Should I call customer service to track my order? Our customer service department uses the same system to check your order status that is available to you on this webpage. They do not have additional information. Please use this online system as it has the same information as our phone agents.
Q: What if I really need to know when my order is shipping? All of our orders take two to three business days to process. Customer service representatives will inform you of this if you call within two to three business days. During the holiday shopping season (November 15th - December 24th), it may take a few additional days to process orders, especially any
personalized gifts.
Send an email to our
shipping manager if you need to receive any updates beyond our online order tracking system. Our warehouse department can only be reached via this email address and not by telephone.
