Entrust's comprehensive service and support program is a key component of our commitment to offer customers the industry's broadest set of products and services to secure digital identities and information.
You have the flexibility to choose from a selection of service and support levels to align with your unique business requirements. In addition, customers can find product updates, documentation and platform support information 24 hours a day, seven days a week by logging in to our Entrust TrustedCare online support site.
Support offerings include:
- Software Maintenance - including software upgrades and maintenance releases
- Entrust TrustedCare Online Support - 24 x 7 online access to information including frequently asked questions, documentation, technical bulletins, newsletters, and service request submissions and updates. Secure access to online support is enabled through Entrust's own award-winning solutions;
- Entrust Technical Account Managers - an assigned, hands-on, single point-of-contact;
- Quarterly Service Reviews - regular performance-to-objectives and satisfaction reviews;
- Internal Help Desk Training - annual help desk training profiling and training;
- End-User Training - for qualified customers, Entrust also provides computer based training.
Our professional services and customer support teams continue to rank highly in customer evaluations. We work closely with you to understand your unique business requirements and can help establish policy and procedures supporting these objectives.
For more information on Entrust Support, please call your Account Executive or contact us for additional information.
