Like a growing number of people, Shannon Bryant long dreamed of working
from home. Stuck in traffic commuting for more than an hour a day, wishing
for more personal time, she hated "feeling like I was in the rat race,"
says Ms. Bryant, a health-care consultant. But she hadn't a clue how to ask
her boss for a change.
She found help in an unexpected place: the Internet. On a friend's
advice, she searched Web sites on job flexibility and found a template for
a telecommuting proposal to hand to her boss. After some homework and
preparation, she presented the proposal and won approval. She's now seven
weeks into her new work-at-home setup, and it's going well.
More than half the work force wishes for some kind of change in their
hours on the job, according to research by the Families and Work Institute,
New York. But from the perspective of many wannabes, as the old saying
goes, you can't get there from here. Unless your employer is among a
minority that has adopted and truly embraces clear, fair alternative-work
policies, surmounting obstacles to changing your work setup can be a
mystifying challenge.
It's the most common topic in questions I get from readers. It's also
one reason fewer than one-third of full-time U.S. workers are on flexible
schedules.
The Internet has the potential to change all that. If you know where to
look online, you can find some of the best strategies that have come out of
more than a decade of flexibility research and practice. Templates for a
detailed written proposal, background on the business reasons for offering
flexibility, Q&A;'s by experts and even a screening test to help you
figure out whether you're suited to work independently, can all be found on
the Web.
There are plenty of other things you'll need that you can't find online.
You'll need goodwill with your bosses, earned through hard work, and a good
track record on the job to lend your proposal credibility. You'll also need
a fundamental understanding of the objectives of your business, to show how
your proposed new setup will serve its needs.
You may need lots of patience. One customer-service manager I've
corresponded with labored for two years to get her employer's approval for
job-sharing, as her boss's bosses dithered over such steps as adjusting
health benefits. By practicing perseverance, she eventually got
approval.
You also need courage. If you work in a rigid culture, you risk being
written off as uncommitted, or consigned to somebody's layoff list, if you
ask for an oddball work setup -- no matter how skillfully you ask. Though
Ms. Bryant knew she had the work ethic to be a successful telecommuter, she
didn't muster the courage to propose it until she and her husband decided
to move to another state for his work, forcing her to either quit or work
from home.
Those obstacles aside, the Internet can jump-start any flexible-work
plan. AJ Marston, a grant writer in Southern California, says, "I started
out completely clueless" about how to morph from a full-time office job to
the part-time telecommuting lifestyle she wanted. She found www.workingfromanywhere.org, a site run by the International Telework Association &
Council, a telecom industry research and advocacy group. By clicking on
"Resources-ITAC Resources," she found statistics and workshop presentations
in support of telework -- a catch-all term for working from anywhere,
including home. Under "Resources-Career," she found links to other useful
sites. All were helpful as she proposed and successfully negotiated for the
change she wanted. "The Internet is an invaluable tool," Ms. Marston
says.
The best all-around Web site is www.workoptions.com, by flexibility coach Pat Katepoo of Kaneohe, Hawaii. Ms. Katepoo
covers the bases for employees on four options -- part-time hours, a
compressed workweek, job-sharing and telecommuting. The site lays out some
excellent homework for wannabes, with checklists of things to do before
approaching the boss. This includes boning up on workplace policies and
precedents, such as finding out whether others have been granted schedule
changes and how they worked out.
While proposal-writing exercises and tips are free on the site,
templates for 30- to 40-page written proposals cost $29.95 each; Ms. Bryant
purchased the one on telecommuting.
A couple of other Web sites provide ammunition for pressing a change.
Work & Family Connection, Minnetonka, Minn., offers news on how
flexibility benefits employers; click on "Support for the Business Case" at www.workfamily.com.
If you'd like to know whether you're temperamentally suited for working
at home, two sites can help you do a self-test. At AT&T;'s Web site, www.att.com, click on "Telework Guide" in the A-to-Z Index, then on "Getting
Started." Another good self-quiz can be found at a site by Joanne Pratt, a
Dallas consultant, www.joannepratt.com; here, click on "wannabes."
All this may seem like a lot of homework, but it can pay off. Kristin
Scharfen's vice president was against her part-time telecommuting plan when
her immediate boss first mentioned it to him. "He was kind of shoving her
out the door, saying, 'That's not going to work,' " recalls Ms.
Scharfen, a program manager who lives in Missouri. But after her boss
handed him her well-documented written proposal, based on a template she
found online, "he came back and said it was the most impressive proposal
he'd seen, and that given the time I'd put into it, we ought to give it a
try," Ms. Scharfen says.