3. No Show

If you do not arrive at the accommodation on the date on which you booked to arrive or leave the accommodation earlier than the date on which you booked to leave, you are liable to pay the full price of the reservation. Cancellations/changes must be made through the website - if notified directly to the hotel, they are not valid and full payment is applied.

4. Hotel Complaints

Any complaint should be brought to the attention of the hotel management as early as possible during your stay. If not resolved to your satisfaction, you must notify B2C in writing within 30 days on completion of your trip.

5. Refunds

All requests for a refund must be received in writing with supporting documentation within 30 days of completion of your trip.

6. Hotel Star Ratings

Star ratings are used to symbolize the overall quality, service and amenities available in a hotel. There is different criteria set within each country, B2C strive to provide accurate and realistic information on all properties. All CnG properties have en-suite facilities unless otherwise stated.

Outlined below is a general guideline for European hotels:

i) * - 1 Star: Basic accommodation with a limited range of facilities and services; many rooms will not have en-suite facilities. Usually very small independently owned properties.
ii) ** - 2 Star: Most rooms will have en-suite facilities and offer a wider range of services including food and drink.
iii) *** - 3 Star: Higher standard of services and facilities including larger public areas and bedrooms, a receptionist, room service, laundry. Well-equipped bedrooms, all with en-suite/private bathroom and a color TV - room service may be available.
iv) **** - 4 Star: Accommodation offering superior comfort and quality; all bedrooms with en-suite bath, fitted overhead shower and WC. Spacious and well appointed public areas. More emphasis on food and drink. Room service of all meals and 24 hour drinks, refreshments and snacks usually available together with a dry cleaning service.
v) ***** - 5 Star: A spacious, luxurious establishment offering you the highest international quality of accommodation, facilities, services and cuisine. There will be a range of extra facilities.

7. Hotel Room Types

As B2C Frankfurt Hotels offers a global service, we provide a general description of room types is as follows:

Single Room: Contains one single bed; suitable for one person.
Double Room: Contains one double bed; suitable for up to two people
Twin Room: Contains two single beds; suitable for up to two people
Triple Room: Contains either twin or double with an extra single bed which may be a rollaway; suitable for up to 3 people.

8. Accuracy

B2C Frankfurt Hotels endeavors to ensure all information on properties is accurate and up to date. In the event of errors or omissions, B2C Worldwide Hotels welcome your feedback and do not accept responsibility for any such misrepresentation.

Customer Use

B2C Frankfurt Hotels.com grants to you a limited, non-transferable license to use this site in accordance with these Terms and Conditions. You may use this site only to make legitimate reservations or purchases and not for any other purpose.

With the exception of information that is downloaded, displayed or printed for personal, non-commercial use, this site and all contents herein may not be copied, reproduced, republished, uploaded, posted, transmitted or otherwise distributed with the express written permission of B2C Frankfurt Hotels.

You agree not to interfere with the proper commercial function of this web site, and not to take any action to interfere or burden the infrastructure of the site.

Indemnification

You shall defend and indemnify B2C Frankfurt Hotels and any third party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by or on your behalf in excess of the liability described in these Terms and Conditions or by third parties as a result of your use of this site.

Liability Disclaimer/No Warranties

The information, software, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the site. B2C Frankfurt Hotels and/or respective suppliers may make improvements and/or changes to this web site at any time.

B2C Frankfurt Hotels and/or their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this web site for any purpose. All such information, software, products, and services are provided "as is" without warranty of any kind. B2C Frankfurt Hotels and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement. In no event shall B2C Frankfurt Hotels and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, tort, strict liability, or otherwise, even if B2C Frankfurt Hotels and/or their respective suppliers have been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

If, notwithstanding the foregoing,  B2C Frankfurt Hotels or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, the liability of B2C Frankfurt Hotels and the third party providers and distributors shall in no event exceed Euros100.00. Some countries do not allow limitation of liability, so the foregoing limitation may not apply to you. In its sole discretion, in addition to any other rights or remedies available to B2C Frankfurt Hotels and without any liability whatsoever. B2C Frankfurt Hotels at any time and without notice may terminate or restrict your access to any component of this site.

General

B2C Frankfurt Hotels is governed by the laws of Delaware, USA

You agree that any transactions resulting from your use of this site occurs in Delaware State of USA and only and all disputes arising out of your use or attempted use of this web site shall be brought solely in Delaware State of USA.

In the event any portion of this Agreement is found to be unenforceable or invalid, the remaining terms and conditions of this Agreement shall continue in effect.

This agreement constitutes the entire agreement between you and B2C Frankfurt Hotels with respect to this web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and B2C Frankfurt Hotels with respect to this web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.