Web Hosting Feast for Kings
A Web Hosting Article Contributed by Hemant Mehta
I Operate a Web Hosting Company - My Customer is King!
"Hi, I am Harry, from your chosen web hosting company 'For-Kings Inc'. This is a routine weekly call and I was wondering if you have any problems, however trivial, that you would like to share with us and need to solve?
No Problems? Sure? But that's great! You must be able to fully utilize our hosting facilities for your web site. Let me remind you that if you still encounter a problem or need our assistance, just do not hesitate to contact us by phone, by email, or by filling in the feedback form at the web site. We will come back to you in a jiffy with your solution. Thank you for talking to me, and have a great day! "
This is not a tape recorded message but a live conversation between a real life customer care executive and an every day client. Such calls to the customer are a part and parcel of the daily routine and come rather naturally to this web hosting company.
What Makes This Web Hosting Outfit So Unique?
Just presume for an instance that this company is not one of the best organization for web hosting. This is what you might experience if you ever contact them, one way or the other:
- Please wait as we transfer you to our customer service executive...and you wait forever hearing that drab music!
- This is of course if you happen to connect with your web hosting service! Most of the time, your finger develops knots as you dial and redial till time immemorial!
- Surely your complaint will be immediately attended and the solution notified to you in no time...Please trust me! And, you again go on that hopeful waiting spree, only to find that hours, days, and weeks pass by with you not seeing a semblance of the solution!
- Your imperative "answer demanding" queries on how to operate your FTP web site, your web site not showing the modified page, your email hosting site giving a "page not found" error, or your Statistical Server refusing to open...are all problems one can frequently encounter on web hosting pages.
- All that is missed out ... by saying etc., etc., etc.
Now come back to "For-Kings Inc" and experience what happens!
- Your ring up one of their exchange line numbers and before you can bat an eyelid, you hear a voice " Good Day, what can I do for You? "
- "Please explain in your own language the problem you are having with our web hosting services" and "Oh that's simple! May I suggest you do............................(I get detailed instruction of what to do to solve the problem), or "Just give us an hour and your problem will be a thing of the past"! And, you again experience, that in 20 minutes, a return call comes from the web hosting company executive stating that the problem is solved and I can go ahead with my work.
- I receive another follow-up call to enquire if the system is working to my satisfaction, the very next day!
What sort of certificate do the readers wish to give to such a web hosting organization?
Moral of the Story on Web Hosting Services
To do any type of business is good, but to do it with dedication, perseverence, and ethics is better! We have learnt all our academic life that the Customer is King! How often do we implement this very simple adage? The one who does, like this web hosting company, reaches the top ladder of success, makes innumerable customers as friends, and smoothly travels through its targetted path with a smile on their lips and a glint in their eyes!
Is this Utopia?
