WebCounter System Feedback
NOTE: For support questions about your Commercial Counter,
please use our support form.
Please understand that we provide VERY LIMITED support for FREE counters
through this address.
If you are having problems using your free counter, please make sure
you read all the online documentation including the FAQ Page, the Usage Page,
and the Troubleshooting Page.
NOTE: Support personnel will refer you to these
pages if the answer to your questions can be found there.
Questions
If, after reading the documentation carefully, you still have
questions that need responses from support personnel, submit them using our
support form.
NOTE: We will send the message back if it does not
contain the following:
- the name of the counter in question (VERY IMPORTANT!)
- the complete HTML IMG entry from your web page from the
<IMG to the closing >. if possible, please cut
and paste this from your HTML file directly into your mail
message instead of retyping it. (VERY IMPORTANT!)
- a description of the specific error you are having. Details
please. What is the system returning? What does your page look like?
- the full URL of the page which contains the counter
- your flavor and version of web-browser and details about your
operating environment: type of PC, operating system type (Mac 7.0,
Windows, 95, NT), etc.
Many folks ask us to surf their pages to diagnose problems. Please
understand that although we might like to, we just do not
have the time to do this. If you can provide us with the information
listed above, we should be able to determine the problem without
having to visit your page.
NOTE: Due to the volume of messages, we unfortunately cannot
respond to each and every message as fast as we would like. Please be
patient with us.
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