• Review and monitor websites for adherence to program policies.
• Monitor and respond to customer feedback and product performance.
• Provide email support for web account requests.
• Troubleshoot technical problems and escalate bug reports.
• Interact with engineering and product teams to resolve customer issues.
• Opportunities to work on special projects, as needed.

• BA/BS or equivalent experience.
• Strong computer applications skills.
• Excellent written and verbal communication skills.
• Excellent research skills
• Excellent written communication skills.
• Significant problem solving and analytical abilities.
• Ability to multitask.
• Ability to work cooperatively and proactively with staff inside and outside of the department.

• HTML and Javascript skills.
• Customer service / client service experience.
• Experience in troubleshooting and solving technical problems for customers.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include AdSense Coordinator - Mountain View.

• Review and monitor websites for adherence to program policies.
• Monitor and respond to customer feedback and product performance.
• Provide email support for web account requests.
• Troubleshoot technical problems and escalate bug reports.
• Interact with engineering and product teams to resolve customer issues.
• Opportunities to work on special projects, as needed.

• Native (written and spoken) in one or more of the following languages: Simplified Chinese & Turkish.
• Detail oriented; ability to complete a large volume of work quickly.
• BA/BS or equivalent experience.
• Strong computer applications skills.
• Excellent written and verbal communication skills.
• Excellent research skills.
• Excellent written communication skills.
• Significant problem solving and analytical abilities.
• Ability to multitask.
• Ability to work cooperatively and proactively with staff inside and outside of the department.

• HTML and Javascript skills.
• Customer service / client service experience.
• Experience in troubleshooting and solving technical problems for customers.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include AdSense Coordinator, International Languages - Mountain View.

• Directly manage high-performing teams working on the operations of Google's online web publishing program with minimal oversight; develop leadership skills on the team.
• Constantly improve work flow, identify efficiencies in our work processes.
• Take a lead role in developing and implementing best practices for client interaction, sales, and services for AdSense.
• Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.
• Develop metrics to measure growth and performance of the department, and provide reports as needed.
• Interface with current web publishers and Google employees to implement editorial and quality guidelines.
• Execute special projects involving quantitative analysis, industry research, and strategy development.

• BA/BS or equivalent experience required; MBA strongly preferred.
• Proven track record of success in previous work experiences. Direct management experience preferred.
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving, team environment.
• Ability to effectively influence and communicate cross-functionally with all levels of management within Google.
• Excellent oral and written communication skills.
• Passion for learning and creative problem-solving.
• Strong computer applications skills.
• Related experience in operations, client service or sales, preferred.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include AdSense Manager - Mountain View.

• Provide excellent support to Froogle merchants by email.
• Thoroughly analyze feed content, quality and accuracy.
• Approve or disapprove new merchants and data feeds.
• Troubleshoot existing merchant accounts and technical problems.
• Consistently monitor emails, merchant feedback and satisfaction.

• Meticulous attention to detail.
• BA/BS or equivalent.
• Ability to complete large volumes of work quickly and accurately.
• Ability to multitask and prioritize responsibilities.
• Solid computer applications skills.
• Strong technical skills preferred: HTML and a thorough understanding of the Internet.
• Excellent written communication skills.
• Customer service or client service experience preferred.
• Interest in e-commerce.
• Excels in fast-paced day-to-day activity.
• Excellent follow-through.

• Fluent in German and/or French (written and spoken)

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Froogle Coordinator - Mountain View.

• Fluent (written and spoken) in German.
• Meticulous attention to detail.
• BA/BS or equivalent.
• Ability to complete large volumes of work quickly and accurately.
• Ability to multitask and prioritize responsibilities.
• Solid computer applications skills.
• Strong technical skills preferred: HTML and a thorough understanding of the Internet.
• Excellent written communication skills.
• Customer service or client service experience preferred.
• Interest in e-commerce.
• Excels in fast-paced day-to-day activity.
• Excellent follow-through.

• Provide excellent support to German Froogle merchants by email.
• Thoroughly analyze feed content, quality and accuracy.
• Approve or disapprove new merchants and data feeds.
• Troubleshoot existing merchant accounts and technical problems.
• Consistently monitor emails, merchant feedback and satisfaction.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include German Froogle Coordinator - Mountain View.

This position is available in New York, NY.

As part of your mission on the Google Adwords training team, you will make Google product knowledge universally accessible. You will be creating the stimulating and engaging content of the Google training products. The successful candidate must be enthusiastic, dedicated and focused on improving knowledge deliverables and efficiencies for Google. Strong candidates must be able to prioritize and complete multiple tasks and follow through with the Training Manager to achieve project goals. Candidate must be a motivated professional with excellent project management and writing skills. Candidate must be able to grow positive working relationships with vendors and colleagues at all organizational levels. Candidates must be flexible and possess outstanding decision-making skills. You should be extremely proactive, motivated, organized, responsible, and work well in a fast-paced group. This position is located in the New York City office.

Responsibilities:

• Perform Quality Assurance on web-based training courses.
• Deliver Instructor-led training for Google AdWords products.
• Partner with subject matter experts in the AdWords organization including Sales and Operations, and Product Management to conduct regular training needs analysis for our clients.
• Create skill objectives, knowledge objectives, and course outlines based on results from training needs analysis.
• Develop new and existing curriculum to help ensure course development and rollout, including web site updates, and course material distribution.
• Design, and develop courseware materials such as instructor guides, and student guides for client certification training.
• Conduct train-the-trainer sessions.
• Deliver Training sessions and presentations as required.
• Work closely with Localization teams on content translation.

• BA/BS or equivalent experience required.
• 3+ years experience in Sales, Operations or Client Service training.
• Excellent written and verbal communication skills.
• Ability to build and maintain positive and productive interdepartmental working relationships.
• Excellent written and verbal communication skills.
• Experience building e-Learning training programs.
• Experience developing test questions and knowledge retention methods.
• Knowledge of various Internet technologies (HTML, JavaScript, HTTP), and applications, (Excel, Word, PowerPoint, MS-Project, Macromedia Breeze or other training content development solution) .
• Highly organized and detailed-oriented.
• Employee or customer-led Training and presentation experience.
• Successful program or project management experience.
• Some travel required.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Certification Training Specialist - New York.

This position is available in Mountain View, CA.

The editorial team researches, creates, edits, and manages a large portion of the customer-facing content for Google AdWords, Google AdSense, and other Google departments. We are looking for a flexible, creative, and motivated person who can work independently and, more importantly, as part of a growing team.

To succeed as an editor you must fully understand and articulate the values of Google and Google products. You must also confidently manage a variety of interests as you interact with a wide range of project teams within Google. The range and deadlines of your assignments will vary greatly; however, you should be able to produce informative, accurate, and lively content in a timely fashion, often at a moment’s notice. The editor role demands extreme discipline, hard work, and diligence. In return, you'll receive enormous satisfaction as a key member of a dynamic team.

Responsibilities:

• Write and/or edit copy, including website help content, user interface (UI) messaging, newsletters, and other educational pieces.
• Work collaboratively within a cross-functional team environment to analyze, create, and maintain messaging in a timely and consistent manner.
• Act as communication support for the Google universe.
• Ensure that our customers have positive interactions with Google.

• Excellent communication skills and sharp attention to detail.
• Ability to compose all types of writing for various audiences while meeting aggressive deadlines.
• Proven teamwork skills and flexibility.
• Strong sense of excellent customer service.

• B.A. (M.A. preferred) in English, Journalism, Communications or related field, or equivalent experience.
• Portfolio of diverse writing projects.
• Marketing and technical writing.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Editor - Mountain View.

• Directly manage high-performing teams working on the operations of Google's online advertising program with minimal oversight.
• Take a lead role in developing and implementing best practices for client interaction, sales, and services for the AdWords and other revenue generating Google products.
• Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.
• Develop metrics to measure growth and performance of the department, and provide reports as needed.
• Interface with current advertisers and Google employees to implement editorial and quality guidelines.
• Execute special projects involving quantitative analysis, industry research, and strategy development.

• BA/BS or equivalent experience required; MBA strongly preferred.
• Proven track record of success in previous work experiences. Direct management experience strongly preferred.
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving, team environment.
• Ability to effectively influence and communicate cross-functionally with all levels of management within Google.
• Excellent oral and written communication skills.
• Passion for learning and creative problem-solving.
• Strong computer applications skills.
• Related experience in sales, operations, or client service preferred.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Manager - Mountain View.

This position is available in Mountain View, CA.

Come find out what all the excitement is about. Google has an immediate need for an independent thinker with a passion for defining precise and scalable standards, often in areas where there is little or no existing precedent. The role requires someone who can balance legal requirements we face around the world with the needs of Google’s customers and the company’s values.

Responsibilities:

• Manage execution and maintenance of policies across the Online Sales and Operations organization.
• Proactively identify gaps or conflicts in existing policy framework, develop scalable solutions, and work to win consensus across the organization.
• Analyze data effectively to support the development of strategy and policy recommendations, support business and policy objectives by evaluating products and services.
• Innovate process and best practices for policy implementation.
• Facilitate policy communication and the collection of feedback cross-functionally.

• BA/BS or equivalent.
• 3-5 years experience, preferably in the Internet space.
• Excellent leadership, organization, communication, interpersonal and teamwork skills.
• Experience working cross-functionally among teams and business groups.
• Experience implementing projects, developing processes and rules.
• Ability to thrive in a demanding, change-oriented, fast-paced environment requiring a high degree of deadline-driven productivity.
• Excellent written, editorial and presentation skills.
• HTML and javascript a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Policy Specialist - Mountain View.