If an Intelligent Finance customer is a victim of fraud involving the Internet, we will guarantee that you will not lose any money as a result of the fraud, and will reimburse you in full.
The best way to ensure online security is to use the most recent version of a recommended Internet browser which offers the latest encryption technology. Currently the latest versions of Netscape Navigator/Communicator and Microsoft Internet Explorer offer this technology.
SSL provides a secure communications link between your browser and Intelligent Finance. All information passed back and forth is encrypted. SSL is now supported by all major browsers and is generally accepted as a way of doing business securely over the internet.
Your Plan Security Code, passwords and customer identification number are the 'key' to your plan.
- Never write them down
- Never give them to anyone else
- Never include them in an e-mail
In addition,
Never leave your PC unattended when logged in to your plan, especially without a screen lock. We recommend that you log out if you leave your PC unattended.
When logging in to your plan, make sure that no-one can see what you're typing.
Always log out and close your browser when you have finished using online banking.
Never respond to emails that request you to reply with your security details, including those that appear to be from Intelligent Finance.
Remember that protecting your Plan Security Code, passwords and customer identification number is your responsibility.
When entering secure websites you should always check the security certificate and look out for warning messages. Double-clicking the padlock symbol displayed on your browser will tell you the level of security being used.
However, changes to the technology used by VeriSign, the issuer of our website security certificate, means that older versions of Internet Explorer (version 4 and older versions of IE5) are unable to read updated certificates. An alert may appear suggesting that our security certificate is not valid - this is not true. If you choose to 'OK' the alert you will still be able to proceed and use the online banking service as normal.
If you are getting this security alert then we suggest you update your browser to version IE6 or later to correct this problem. If you'd like to update your browser you can visit the Microsoft site here. (Please note Intelligent Finance is not responsible for the content of external websites.)
When visiting the Intelligent Finance website always complete your financial transactions before leaving the site. Never leave your computer unattended while you are on the internet, especially when you are logged in to Intelligent Finance. Always log out before leaving the site.
We recommend that you use virus detection software to keep your computer free from known viruses.
If you are ever concerned about any suspicious activity on your Intelligent Finance plan you must contact us immediately.
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