This position is located in our European Operations HQ in Dublin, Ireland.
As Google grows, our customer services facilities are growing too. We are looking for someone to administer our ACD systems and help develop our IVR applications. You will work with the call center staffs to make sure that the ACD and IVR systems meet their needs. The ideal candidate will be a creative, flexible, broadly-experienced problem solver who understands the importance of connecting Google's customers to the right agent as quickly as possible.
Responsibilities:
- Measure, monitor, and manage ACD performance.
- Create, interpret, and run CMS (CenterVu) reports for ACD users.
- Document all ACD menus and call flows.
- Assist Engineering with the programming and development of Interaction Center (IVR) applications.
- Provide backup Avaya PBX and Voicemail administration.
- Coordinates the activities of outside vendors.
- Provide front line ACD telecom support and training.
- Schedule all changes with ACD groups and system changes.
- 3 - 5 years related experience administering an ACD and IVR system.
- Avaya certification a plus.
- 3 - 5 years experience with C++, MySQL, Windows XP and Windows Server 2000+.
- Must be dependable and flexible, able to work independently or as part of a team.
- Experience working with engineers, and ACD agents.
- Good follow-through on task assignments.
- Excellent project-management skills.
- Essential attention to detail.
- Exhibit excellent problem-solving skills.
- Neat professional appearance.
- Willingness to travel on occasion.
For immediate consideration, please send a text (ACSII), Word, PDF or HTML version of your CV to jobs@google.com. Important: The subject field of your email must include ACD/IVR Telecom Administrator - EU Headquarters.
Cluster Systems Administrator
This position is located in our European Operations HQ in Dublin, Ireland.
Google's Cluster Operations team is looking for talented system administrators to help administer Google's complex, proprietary clustering technologies. Literally thousands of Linux servers power the technology behind Google.com, and it's a real challenge to administer these effectively. Google's Cluster Operations team needs seasoned system administrators to automate complex tasks across a huge cluster.
Responsibilities:
- Automation of tasks as much as possible through the development of scripts and administration tools.
- Configuration of system and network parameters.
- Monitoring of system stability and performance.
- Ensuring 24x7 operation of our cluster.
- Comprehensive documentation of our procedures.
- B.S. in Computer Science, or equivalent experience.
- 4+ years experience with Linux.
- Intimate knowledge of TCP/IP networking.
- Strong programming and scripting ability (Python, Perl, bash).
- Excellent verbal and written skills.
- Outstanding customer service abilities.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Cluster Systems Administrator - EU Headquarters.
Engineering Manager/Director Google.com (SRE)
This position is located in our European Operations HQ in Dublin, Ireland.
We're looking for a highly technical, hands-on Engineering or Operations Manager to lead a team of 4-10+ Google software engineers and systems administrators for the Google.com group. The Google.com teams are directly responsible for Google's stellar uptime record, and act as the guardians and custodians of Google's user-visible services. In this leadership role, you will be responsible for ensuring that Google users can always reach and use all of the services under your team's care.
Requirements:
- Very high technical competence and strong academic record.
- 4+ years of relevant hands-on technical experience, and a record of individual technical achievement.
- 3 - 10+ years of relevant experience managing software development and/or operations teams.
- Strong project management skills, especially in deploying live end-user systems.
- That rare mix of intelligence, integrity, domain knowledge, verbal agility, and diplomacy which allows you to rapidly earn the trust of technically-astute teams across the company.
- BA/BS in CS preferred; MS / Ph.D. a plus.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Google.com Manager/Director - EU Headquarters.
European Credit Manager
This position is located in the EU Headquarters in Dublin, Ireland.
Responsibilities:
This person will be responsible for all aspects of credit risk management including:
- Design, development, implementation, and management of credit risk strategies, policies, procedures, and systems.
- Monitoring and management of a credit portfolio.
- Vendor selection and management.
- Management of a staff of highly skilled credit analysts.
- Ongoing communications with Sales regarding applicable credit policies, impact of those polices, and market needs in the European region.
- Tracking and detailed analysis of portfolio performance.
- Maintenance of acceptable levels of delinquency, bad debt and DSO.
Qualifications / Experience required:
Candidates must have 6 - 10 years of business-to-business credit risk
management experience including:
- Experience in international credit risk management.
- Experience in servicing businesses of all sizes ranging from sole proprietorships to Fortune 500s.
- Experience in implementing and managing credit risk automation systems.
- Experience in managing productive teams.
- Ability to maintain effective relationships with employees of all levels, customers, and strategic partners.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include European Credit Manager - EU Headquarters.
Finance / VAT Coordinator
This is a 6 month contract position located in the EU Headquarters in Dublin, Ireland.
We are currently seeking an ambitious and motivated Finance/VAT Coordinator to join our team. For this position, we are looking for a top performer who will be a contributor in a high-energy growth environment. This is an operational role which requires a "get-it-done" personality.
Responsibilities:
- The Finance Coordinator is primarily responsible for VAT processing and administration within the Finance group.
- Assisting with the preparation and submission of European VAT returns.
- Processing any VAT refunds due to customers.
- General administrative duties.
- University Degree or Accounting Qualification preferred.
- Minimum of 2 years work experience in a Multinational Finance department.
- European experience in VAT reporting a plus.
- Demonstrated ability to work to tight deadlines.
- Hands on approach to solving issues.
- Self starter with ability to accept responsibility for projects and see them through to completion.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Finance / VAT Coordinator - EU Headquarters.
Fixed Assets Accountant
This position is located in our European Operations HQ in Dublin, Ireland.
We are currently seeking an ambitious and motivated Fixed Asset Accountant to join our team. For this position, we are looking for a top performer who will be a key contributor in a high-energy growth environment. The ideal candidate is a top academic performer with a desire to excel in everything they do. Your work history should demonstrate job stability with increasing levels of responsibility. This is an operational role which requires a "get-it-done" personality.
Responsibilities:
- The Fixed Asset Accountant will be responsible for processing all fixed asset transactional requirements and maintaining the fixed asset database.
- Add, delete, change assets as necessary in accordance with US-GAAP and statutory requirements.
- Process fixed asset master data creation, capitalisation, depreciation, transfers and disposals.
- Perform monthly reconciliation of the fixed asset database and General Ledger.
- Establish, track and close capital projects.
- Allocate cost to internal projects.
- Handle capital asset policy and procedure inquiries.
- Third Level Qualification or Accounting Qualification.
- 3 years relevant experience.
- Oracle 11i experience is preferable.
- Ability to prioritize workload effectively and follow through on assignments.
- Excellent communication & interpersonal skills.
- Ability to work on own initiative and as part of a team.
- Ability to work under pressure to tight deadlines.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Fixed Assets Accountant - EU Headquarters.
General Ledger Accountant (Part time)
This part time position is located in our European Operations HQ in Dublin, Ireland.
For this position, we are looking for a top performer who will be a key contributor in a high-energy growth environment. The ideal candidate is a top academic performer with a desire to excel in everything they do. Your work history should demonstrate job stability with increasing levels of responsibility. This is an operational role which requires a "get-it-done" personality.
Responsibilities include:
- Month-end close entries and additional reconciliations as necessary.
- Revenue reconciliations and analysis.
- Inter-company entries and analysis of FX transactions.
- Supporting the preparation of financial statements for all our European subsidiaries.
- Applying your technical knowledge to assure all reporting is in compliance with US GAAP.
- Planning and support of quarterly reviews and annual audit requirements.
- Documenting policies and procedures for areas of responsibility.
- Identifying opportunities for process improvements or automation and then driving the formulation and implementation of the solution
- Professionally-qualified accountant – ACA/ACCA.
- Strong G/L and sub-ledger experience.
- Previous experience with a shared service company dealing with varied European subsidiaries.
- Must be able to demonstrate a solid understanding of accounting principles, including GAAP revenue recognition, FAS52 and related international accounting issues.
- Strong operational focus, multi-tasking.
- Excellent planning, interpersonal, and communication skills.
- Very Strong computer and analytical skills, including proficiency in Excel.
- Attention to detail, organized and thorough with desire for continuous improvement.
- Strong systems knowledge, Oracle financials (release 11i experience) a plus.
For immediate consideration, please send a text (ACSII), Word, PDF or HTML version of your CV to jobs@google.com. Important: The subject field of your email must include General Ledger Accountant (Part time) - EU Headquarters.
General Ledger Assistant Accountant
This position is located in our European Operations HQ in Dublin, Ireland.
For this position, we are looking for a top performer who will be a key contributor in a high-energy growth environment. The ideal candidate is a top academic performer with a desire to excel in everything they do. Your work history should demonstrate job stability with increasing levels of responsibility. This is an operational role which requires a "get-it-done" personality.
Responsibilities include:
- Month-end close entries and additional reconciliations as necessary.
- Inter-company entries and analysis of FX transactions.
- Supporting the preparation of financial statements for all our European subsidiaries.
- Applying your technical knowledge to assure all reporting is in compliance with US GAAP.
- Planning and support of quarterly reviews and annual audit requirements.
- Documenting policies and procedures for areas of responsibility.
- Part-qualified accountant or finalist – ACA/ACCA.
- Strong G/L and sub-ledger experience.
- Previous experience with a shared service company dealing with varied European subsidiaries.
- Must be able to demonstrate a solid understanding of accounting principles.
- Strong operational focus, multi-tasking.
- Excellent planning, interpersonal, and communication skills.
- Very Strong computer and analytical skills, including proficiency in Excel.
- Attention to detail, organized and thorough with desire for continuous improvement.
- Strong systems knowledge, Oracle financials (release 11i experience) a plus.
For immediate consideration, please send a text (ACSII), Word, PDF or HTML version of your CV to jobs@google.com. Important: The subject field of your email must include General Ledger Assistant Accountant - EU Headquarters.
Head of Inside Sales
This position is located in our European Operations HQ in Dublin, Ireland.
Google is looking for a Head of Inside Sales. The successful candidate will have the responsibility to build, organize, and manage a multi-national team of inside advertising sales professionals based in Dublin.
Responsibilities include:
- Hiring, training and mentoring a team of sales professionals from multiple Western European countries who will meet the company's standards and represent Google in a most professional manner.
- Developing systems/processes for prospecting Western European markets by country and by sector.
- Supervising daily call activity and individual revenue targets and results.
- Meeting quarterly revenue targets as defined by sales management.
- Closely working in conjunction with Google's European Direct Sales offices and Sales Operations.
- Proven record of successfully building and managing a sales team - especially in an Inside Sales/Telemarketing environment.
- 10+ years experience in an advertising sales and/or online media environment.
- 5+ years management experience in an international setting.
- 3+ years experience in an online environment.
- Fluent English required and Continental languages/work experience highly appreciated.
- University degree required.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Head of Inside Sales - EU Headquarters.
HR Generalist
This position is located in our European Operations HQ in Dublin, Ireland.
Google is searching for a CIPD qualified HR Generalist with around 2-3 years HR experience to report to HR Manager, Ireland, based in Dublin city centre. Candidates should be capable of working with functional managers in a fast-paced environment. A broad generalist HR remit with a lot of hands on responsibility.
Responsibilities include:
- Review and draft HR policies and post them on HR website.
- Be responsible for HR filing and record keeping.
- Ensure all employees are enrolled in local Employee Benefits Plans.
- Create & implement new Induction Process across European offices.
- Assist in-house recruiters with CV screening, interview scheduling and admin.
- Keep track of new hires and ensure payroll is supplied with correct info each month.
- Organising training events.
- Special projects as requested.
- At least two years HR experience, preferably in US company.
- Have a good understanding of Irish employment law.
- A second European language would be an advantage.
- Very confident with a proactive and outgoing personality.
- Good communicator, listener and team player.
- Hard working, well organised and able to manage numerous projects simultaneously under deadline pressure.
- Flexibility and willingness to work on a broad variety of HR matters.
- Sense of humour, commitment to professionalism, commitment to customer service and willingness to work hard a must.
- Good knowledge of Microsoft Office and experience in working with HR Information Systems.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include HR Generalist - EU Headquarters.
IT Field Technician, Team Leader
This position is located in our European Operations HQ in Dublin, Ireland.
As the European Headquarters of Google grows we a re looking for a very strong technical team leader to manage a team of talented IT professionals. This person must have excellent technical as well as man management skills, be able to communicate at senior management level, with the ability to identify and prioritise IT issues that affect the day to day running of the business.
The Field Technician role can be deployed at any of Google European locations, the Team Leader role is one vital to the running to the IT infrastructure in the Headquarters building so it is not envisaged that this person will travel extensively as part of this role.
Position Overview:
- Provide direct support for desktops/laptops and user access to corporate network and applications both on the network as well as through remote VPN access.
- Provide direct support for services such as office phones, the Avaya switch, cell phones, video conferencing, and remote access.
- Provide direct support for Google’s corporate resources and applications.
- Provide direct support for Google’s office relocations and expansions.
- Experience working in a global IT organization.
- The ability to adjust quickly to changing priorities and make quick decisions with limited information.
- Experience supporting remote users.
- Strong organizational, communication, leadership, and customer service skills.
- Strong project planning and management skills.
- Minimum of 4 years team leader experience, managing a team of at least 4 people with a user population of over 200.
- Project management experience of infrastructure projects.
- The ability to configure, upgrade, and relocated PC hardware, software, and print devices.
- Expertise administrating Avaya switches - be familiar with administrating ACD groups and IVR experience.
- Experience supporting a call center of 25-30 agents.
- Expertise in deploying and supporting cell phones, phone systems, video conferencing and various wireless devices.
- Understanding of LAN/WAN environments.
- Experience with applications in a Microsoft networked environment.
- Excellent knowledge of PC hardware and problem-solving skills.
- Good process and documentation skills.
- University Degree or equivalent experience.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include IT Field Technician, Team Leader - EU Headquarters.
Network Engineer
This position is located in our European Operations HQ in Dublin, Ireland.
Google is looking for experienced Network Engineers to support our redundant, multi-POP international network. If you have experience working with multi-site networks and are looking for an exciting opportunity to work with a large, internationally-distributed network, this is your chance.
Responsibilities:
- Monitor and support Google's growing network infrastructure.
- Maintain network reliability through problem resolution and escalation.
- Analyze network traffic to identify performance and resource utilization problems.
- Participate in rotating "on call" schedule with other members of the team.
- First-line network element troubleshooting and resolution.
- Monitor Open Trouble tickets.
- Identify alarm correlations and appropriate response actions for future automation.
Requirements:
- BA/BS in CS or equivalent preferred.
- Minimum 3 years experience with WAN/LAN routing and switching.
- Experience with networking routing protocols - eg: OSPF, BGP.
- Experience with several network monitoring and other network administration tools.
- Experience and flexibility regarding on-call responsibilities.
- Detailed knowledge of TCP/IP.
- Excellent written and verbal communication.
- Strong coordination and logistics.
- Strong Team interaction, support and leadership skills.
- Ability to handle several tasks simultaneously and effectively.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Network Engineer - EU Headquarters.
Oracle Analyst / Developer
This position is located in our European Operations HQ in Dublin, Ireland.
Google is looking for a versatile Oracle Financials applications resource to
support the needs of its growing base of operations in Dublin. The person
hired for this position will be part of a small team driving the evolution
and automation of various financial processes at Google, and supporting
the day-to-day operation of the Oracle application. He/she will be the
primary IT point of contact for finance systems and processes in EMEA.
We will rely on this resource to understand EMEA specific finance issues, and
to drive process improvements important to the region. This is a unique
opportunity and requires an experienced individual capable of working
independently and in a variety of capacities. You must have impeccable
credentials and an outstanding track record in order to be considered for
this position.
Experience and Attributes Desired:
- At least eight years of experience implementing and supporting Oracle Financials, including at least two years of direct experience with 11i.
- Demonstrated ability to work with users in documenting requirements, developing designs, preparing and executing test plans.
- Strong knowledge in the operation of core month-end close processes on Oracle Financials GL, FA, AP required; AR desirable.
- Skilled in providing tactical operational support across all areas of Oracle Financials, and in fact enjoys the problem solving that is part of this role.
- Knowledgeable with the underlying Oracle Financials data model.
- Technical skills must include sql and sqlplus. PL/SQL is highly desirable, as is reports development and Unix shell scripting experience.
- Must understand the basics of accounting.
- Must be able to remain focused and deliverable-oriented while working independently.
- Able and willing to travel, approx 15% of the time.
- Must have a University degree in computer science or accounting. An advanced degree is desirable.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Oracle Analyst / Developer - EU Headquarters.
Oracle Applications DBA, Financials
This position is located in our European Operations HQ in Dublin, Ireland.
Google is looking for an outstanding Oracle Applications DBA who will play a major role in developing, deploying and supporting its worldwide Oracle Financial applications. This is a unique opportunity and requires extensive experience as an Oracle financial applications DBA and developer in a high transaction volume global environment. In this role, the person will be responsible for all aspects of Oracle database and applications administration including installation, upgrade and configuration of the financial modules, capacity planning, performance tuning, backup and recovery architecture, software release management, 24x7 production and operational support.
Experience and Attributes Desired:
- BS/MS in Computer Science or equivalent.
- Oracle DBA certification.
- 7+ years of Oracle DBA experience with at least 4 years as Oracle Financials Applications DBA.
- Extensive experience with all aspects of Oracle Applications 11i and Oracle Database 8i or 9i product versions in large scale UNIX environment.
- Strong knowledge of all financial modules including GL, AR, AP, PO, FA, iProcurement and iExpenses.
- Must be very knowledgeable and experienced in underlying Oracle financial applications database architecture as well as Oracle database management and development tools.
- Experience in managing and working through Oracle's TAR escalation process, applying software patches and upgrading the Oracle's application environment.
- Strong interpersonal, communication and client-facing skills.
- Ability to work closely with users, cross-functional teams and external vendors.
- Past experience in a large-scale, custom-developed, e-commerce environment with high availability.
- Proven track record delivering multiple enterprise-wide financial application in Oracle 11i environment.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Oracle Applications DBA, Financials - EU Headquarters.
Online Sales and Operations Coordinator
This position is located in our European Operations HQ in Dublin, Ireland.
Do you enjoy helping customers get the most out of their advertising efforts? Are you an expert at satisfying your clients by exceeding their expectations? AdWords, Google's innovative online advertising program, is looking for someone to provide the optimal client service experience to our advertisers. Use your passion for the internet and providing excellent customer service to manage AdWords advertisers' online accounts. Google has established a strong presence in both Europe and Asia and is rapidly expanding its international operations. The AdWords Coordinator will join a team of talented, effective and fun communicators and should be extremely proactive, organized, and responsible.
Responsibilities include:
- Provide excellent customer service to Google's advertisers.
- Thoroughly analyse ad content, quality and accuracy.
- Approve or disapprove new and changed ad submissions.
- Troubleshoot existing advertising campaigns and technical problems.
- Respond to customer service inquiries by email.
- Optimise advertiser keyword lists and ads in order to maximise advertisers' ROI.
- Consistently monitor emails, customer feedback and satisfaction.
Requirements:
- Detail oriented; ability to complete a large volume of work quickly.
- Some customer service/client service experience.
- Passionate about the internet.
- BA/BS degree or equivalent.
- Strong computer applications skills.
- Excellent written and verbal communication skills in English.
- Languages required: English, German, Italian, French, Dutch, Swedish, Russian, Polish, Turkish.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Coordinator - EU Headquarters.
Online Sales and Operations Director
This position is located in the EU Headquarters in Dublin, Ireland.
We are for looking for an exceptional leader for our high-performing European Online Sales & Operations Team. This role demands that you have significant management experience growing dynamic, smart, and highly-skilled Client Services and Sales Operations Teams. You will thrive in a fast-paced, newly developing industry and will demonstrate the creativity to direct a customer-focused, technology-driven organization. You will relish driving key components of Google's revenue-generating businesses, and will be comfortable using metrics and quantitative skills to make strategic decisions. As Director for our European Online Sales & Operations business, you must also exercise extraordinary judgment as a key stakeholder in our hiring process.
Responsibilities include:
- Grow and manage high-performing teams delivering excellent client services for a rapidly growing customer base.
- Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.
- Strategically develop and execute on localization efforts as new products are launched.
- Interface with current advertisers and Google employees from both support and revenue-generation perspectives.
- Actively participate in the Global Online Sales and Operations Team.
- Work cross-functionally with multiple internal departments, including Product Management, Engineering, Marketing, Policy and Editorial, Finance, Facilities, HR and Training, in order to grow the business.
- Establish key contacts and relationships within the online search space.
Requirements:
- BA/BS or equivalent experience required; Postgraduate a plus.
- 10+ years experience leading high-impact teams for technology leaders. Related experience in sales and/or operations a must.
- Direct management of large organizations, with demonstrated success in employee development.
- Passion for learning and creative problem-solving.
- Ability to effectively influence and communicate cross-functionally at a global level.
- Strong project management and analytical skills.
- Multi-lingual capabilities a plus.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Director - EU Headquarters.
Online Sales and Operations Manager
This position is located in our European Operations HQ in Dublin, Ireland.
Are you an energetic, fun-loving individual with a passion for leading
and developing teams? Do you want to help grow a high-performance organisation
with a focus on leveraging our technology to help customers get the
most out of their advertising efforts? We have an immediate need for
Online Sales and Operations Managers at our EU headquarters, located
in Dublin.
This is an operational role to manage a team of client service coordinators. This person should be extremely proactive, motivated, organised, responsible, and
should work well within a fast-paced group. The ideal candidate will have experience building or working within an international operation.
Responsibilities include:
- Help build and manage a team of client service associates working on the operations of Google's AdWords and AdSense programmes in Europe.
- Take a lead role in developing and implementing best practices for client interaction and services for Google's advertising products.
- Build team structure, recognise leadership potential, and develop enhanced skill sets within the team.
- Increase effectiveness of employees and tools by recognising opportunities for development and proactively creating new systems and structures.
- Provide regular reports on growth and performance of the department, and develop metrics to measure this growth.
- Respond to customer questions, comments, and complaints by email and/or telephone.
- Facilitate communication between current customers and Google employees to implement editorial and quality guidelines.
Requirements:
- Proven ability to grow and lead a team of 10+ people.
- Passion for learning and creative problem-solving.
- Proven track record of success in previous work experience (5+ years).
- Detail oriented; ability to complete large volume of work quickly.
- University degree or equivalent; advanced degree a plus.
- Strong computer applications skills.
- Background in Internet industry strongly preferred.
- Related experience in customer service management strongly preferred.
- Multi-lingual capabilities preferred.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Manager - EU Headquarters.
Online Sales and Operations Team Lead
This position is located in our European Operations HQ in Dublin, Ireland.
Google is looking for an enthusiastic, experienced, and dynamic individual to lead an international team of AdWords Coordinators in their interactions with potential and existing advertisers. This is an operational role for an energetic and motivated self-starter who is passionate about team-building and creating a great customer experience. Applicants should have experience training and developing sales representatives to handle inquiries from current and prospective customers. Applicants must have a general technical understanding of phone systems included IVR configuration.
Responsibilities include:
- Lead a team of Adwords Coordinators working on the promotion and growth of Google's advertising program.
- Take a lead role in developing and implementing best practices for new/potential client interaction and sales for AdWords.
- Build team structure, recognize leadership potential, and develop enhanced skill sets within the team.
- Increase effectiveness of staff and tools by recognizing opportunities for development and proactively suggesting and implementing new systems and structures.
- Provide regular reports on growth and performance of the department, and develop metrics to measure this growth.
- Respond to customer questions, comments, and complaints by telephone and/or email.
- Interact with potential new advertisers.
Requirements:
- Quick learner with proven ability to grow and lead a team.
- Excellent oral and written communication skills.
- 5 years of prior telephone sales management experience.
- Passion for learning and creative problem-solving.
- Proven track record of success in previous work experiences.
- BA/BS or equivalent; advanced degree a plus.
- Strong computer applications skills.
- Related experience in client service and an internet company preferred.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales & Operations Team Lead - EU Headquarters.
Payroll Manager
This position is located in our European Operations HQ in Dublin, Ireland.
We are currently looking for a Payroll Manager to join our team. For this position, we are looking for a top performer who will be a key contributor in a high-energy growth environment. The ideal candidate is a top academic performer with a desire to excel in everything they do. Your work history should demonstrate job stability with increasing levels of responsibility. This is an operational role which requires a "get-it-done" personality.
Responsibilities:
- The Payroll Manager will report to the European Finance Director and will have full responsibility for the maintenance of all payroll data for EMEA.
- Initiate and co-ordinate monthly payroll in conjunction with outside payroll provider, Finance, and Human Resources.
- Complete monthly payroll for EMEA employees, including collation of payroll adjustments from internal sources & communication to external payroll providers.
- Process Stock Option and Taxation payments.
- Manage relationship with Payroll Vendor.
- Main point of contact for all Payroll queries from Europe and the US.
- University Degree or Accounting Qualification.
- 6 years of payroll experience ideally within a Shared Service Centre environment.
- Good understanding of European payroll and salary tax laws.
- Strong experience with US Stock Option schemes.
- Knowledge of Oracle AP & GL a distinct advantage.
- Experience of Sarbanes Oxley preferable.
- Good accounting knowledge.
- Excellent organisational & administration skills.
- Excellent communication & interpersonal skills.
- Ability to work on own initiative and as part of a team.
- Ability to work under pressure to tight deadlines.
- Enthusiasm & a genuine interest in customer care and support.
For immediate consideration, please send a text (ACSII) or HTML version of your CV to jobs@google.com. Important: The subject field of your email must include Payroll Manager - EU Headquarters.
Recruitment Specialist
This position is located in our European Operations HQ in Dublin, Ireland.
This role is an essential part of a dynamic recruitment team, focusing on the assessment and interviewing of candidates within high volume recruitment environment. You will be an integral part of the interviewing and selection cycle, and will have extensive experience sourcing and hiring candidates from Europe both new and experienced graduates. You must be delivery focused and genuinely enjoy interacting and interviewing a high volume of candidates on a daily basis.
Responsibilities:
- Sourcing and attracting candidates from all EU countries.
- Assessing a high volume of candidate's applications on a daily basis against pre-determined competencies for a full range of roles in our EU HQ.
- Hands-on approach to all stages of the recruitment lifecycle; dealing with the requisition process; carrying out high telephone interviewing; developing relationships and liaising with Hiring Managers on a daily basis; scheduling of final interviews, handling the rejection and offer process, etc.
- Be involved in various stages of candidate attraction strategies and represent Google Ireland at recruitment and trade fairs, open days, etc.
Requirements:
- 3rd Level qualification or equivalent.
- Minimum of 3 years recruitment experience within a multinational environment.
- Hands-on knowledge of sourcing and attracting European based candidates.
- Exposure to high-volume recruiting preferred, ideally with experience of recruiting customer/call centre or clerical skills.
- Previous experience of traditional as well as e-resourcing methods of attracting and sourcing staff.
- Ability to work in a fast-paced, target-driven environment and perform well under tight time constraints and changing deadlines.
- General knowledge of HR policies and practices preferable.
- Proficiency in Microsoft Windows applications: i.e., Excel, Access, Word and Outlook.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Recruitment Specialist - EU Headquarters.
Senior Software Engineer, Google.com (SRE)
This position is located in our European Operations HQ in Dublin, Ireland.
Are you part ace coder, part adrenalin junkie? Do you have a knack for seeing a problem and immediately discerning the likely solution? Maybe you've been coding for years, are bored with the old design-build-review-test-ship-repeat routine, and yearn for some faster-paced challenges? Or perhaps you're a seasoned software engineer who is also a genius at jockeying networks and administering UNIX clusters.
We're looking for top-notch thrill seeking, software engineers to join the Google.com team. Google.com engineers are in the thick of everything involved with keeping Google running, from code-level troubleshooting of traffic anomalies to maintenance of our most cutting edge services; from monitoring and alerts to building new automation infrastructure. We are aggressively building this elite team of high level engineers in this mission critical environment. All team members must have strong analytical and troubleshooting skills, fluency in coding, good communication skills, and most of all enthusiasm for tackling the complex problems of scale which are uniquely Google. Google.com engineers tackle challenging, novel situations every day, and work with just about every other engineering and operations team in the process.
Qualifications:
- BA/BS in CS, or equivalent experience.
- Strong programming/scripting skills in any of the following: C, C++, Java, Perl, Python
- In-depth knowledge of Unix (preferably Linux), networking, and shell scripting.
- Proven technical troubleshooting experience.
- Excellent analytic ability, strong communication skills, and a strong sense of urgency.
- Ability to handle periodic on-call duty as well as out-of-band requests.
- 6 - 15+ years experience for Senior SWE position, or 3 - 8 years experience for SWE position.
- Experience with Unix system administration a plus.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Senior Software Engineer, Google.com - EU Headquarters.
Senior Systems Administrator/Architect, Google.com (SRE)
This position is located in our European Operations HQ in Dublin, Ireland.
- Are you a detail-oriented systems professional, seasoned Unix jockey, Internet services architect, database whiz, performance analyst, or software engineer, at the top of your game?
- Looking for the next cool problem to solve, in a fast-paced and engineering-driven environment?
- Can you write a script or application that performs practically the entire job you once held earlier in your career?
- Does your idea of a good time involve taking things apart just to see how they work? Are you successful putting them back together when you're done?
- Can you help achieve increased Availability, Reliability, Uptime, and Quality? (for our systems and services, naturally)
Google.com Engineers are involved in all aspects of running our site. From design to debug, from architecture to applications, Google.com engineers spend their time troubleshooting problems in large-scale clustered application service environments, and focus on making continual improvements to our services.
Working for Google.com, you will wear many hats: performance analyst, service architect, system/database administrator, capacity planner, tools developer, monitoring expert, and technical evangelist, for all components of Google.com’s services.
This position requires a passion for problem solving, deep understanding of networks, operating systems, multi-tiered Internet services, and the ability to learn new applications and concepts quickly. Strong scripting skills are essential.
Requirements:
- BA/BS in Computer Science or a related technical discipline.
- 8 - 15 years experience for Sr. Systems Administrator/Architect position; 3+ years experience in a similar position.
- Experience in a high-volume or critical production service environment.
- Proven technical troubleshooting experience.
- Senior level Unix systems or database administration experience.
- Programming or debugging of web applications running under Java VM.
- In-depth knowledge of Linux, networking, and shell scripting.
- Knowledge of Python programming a plus.
- Experience with MySQL a plus.
- Programming and troubleshooting skills in C/C++ and/or Java a plus.
- Excellent written and verbal communication skills.
- Ability to handle periodic on-call duty as well as out-of-band requests.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Senior Systems Aministrator, Google.com (SRE) - EU Headquarters.
System Administrator II
This position is located in our European Operations HQ in Dublin, Ireland.
Google's System Operations team is seeking experienced system administrators to help administer our large and ever-growing cluster of search servers, and our internal server infrastructure. The ideal candidate is goal-oriented, has the ability to handle interrupts while fluidly switching between several projects, and takes a "work smarter, not harder" approach.
Responsibilities:
- Configuration of system and network parameters.
- Monitoring of system stability and performance.
- Ensuring 24x7 operation.
- Rapid scaling of systems to meet demand.
- Development of tools to maintain and monitor the cluster.
- Provision of second-level support to corporate users.
- Development of new projects and proposals.
- Comprehensive documentation of our systems and processes.
- Training and mentoring of junior System Administrators.
- BS or MS in Computer Science or equivalent experience.
- 5+ years experience with Unix / Linux.
- 2+ years running large production systems.
- Detailed knowledge of TCP/IP networking and load balancing.
- Extensive knowledge of webservers, firewalls/security, NFS, DNS, MTAs, etc.
- Strong programming/scripting ability (Python, Perl, bash, C).
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include System Administrator II - EU Headquarters.



