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GuaranteeWe guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Your Statutory rights are not affected. COMPLAINTS Should you find a problem then please contact us as soon as possible in order that we can rectify the problem. If any item is defective, damaged in transit or otherwise unacceptable then we will make every effort to correct the situation to your complete satisfaction. If you have any complaint then please contact Michelle Hardingham in complete confidence by email at info@spooncollectors.com and provide a contact email address or telephone number and we will contact you within 24 hours. All complaints will be dealt with fairly, in confidence and speedily. We will also ensure that you are kept fully informed about progress. RETURNS If the goods are damaged in transit or faulty, please contact us by email at info@spooncollectors.com within 7 days of receipt and we will replace them free of charge. We may ask you to return them to us, in which case we will refund your postage costs. Goods that are unacceptable for any reason may be returned for a refund but you must contact us first for authorisation by email at info@spooncollectors.com
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