Acquisition & Assistance Ombudsman
A & A Ombudsman
Jean Horton
Telephone: (202) 712-1431
Fax: (202) 216-3131
E-mail Address:AandAOmbudsman@usaid.gov
The primary goal of the Office of the A & A Ombudsman is to ensure equitable treatment of all
parties participating in USAID acquisition and assistance programs. The A&A Ombudsman is the
Agency official tasked with handling specific complaints as well as cross-cutting issues related
to the acquisition and assistance process at USAID. For specific complaints, the A & A Ombudsman
facilitates the achievements of fair resolution by reviewing the action in question in relation to
relevant regulations and, where appropriate, consulting with Senior Agency Management and other
federal-wide and USAID experts.
Samples of the cross-cutting issues include non-responsiveness of the
acquisition and assistance "system", consistent application of A&A policies,
initial inquiries concerning potential conflicts of interest, procurement
integrity, etc. Additionally, the A & A Ombudsman will play a substantive
role in the A&A reform, Business Process Improvement (BPI) initiatives,
A&A training, outreach and "customer-access" and "customer-services"
issues.
ADDITIONAL RESOURCES
For all other
questions or suggestions regarding this Forecast, we can be reached at the
following Internet address:
AandAOmbudsman@USAID.GOV
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