| Credit Type |
RMA |
Claim |
Refusal |
Other |
| Customer returns items to the VH1 Shop Returns Warehouse (shipping time for method returned) |
 |
|
|
|
| Customer emails the VH1 Shop stating package has been refused |
|
|
|
|
| Warehouse receives items and processes return (7-10 business days) |
|
|
|
|
| Claim is processed (time varies) |
|
|
|
|
| Credit is requested on behalf of customer (1-2 business days) |
|
|
|
|
| Credit is approved (3-5 business days) |
|
|
|
|
| Credit appears on customer's bank account (3-5 business days from credit approval) |
|
|
|
|
| Approximate credit card procesing time |
22 days* |
12 days* |
22 days* |
12 days |
| Approximate faith payment processing time |
34 days* |
24 days* |
34 days* |
34 days |
