24 Hour Customer Service: 1-866-248-2400

Our customer service department is here to assist you 24 hours a day. Our friendly representatives are here to help you in your personal gift selection or employee recognition program needs. Companies who are considering employee recognition should read our resource section on motivating and rewarding employees to improve morale, retention, and performance. We offer assistance through a LIVE HELP feature were operators are available Monday through Friday during normal 9 AM – 5 PM EST operating hours. Our customer service reps can also assist you when you call the department. If they believe they cannot answer your question, they will forward your information to a Special Services Dept who will contact you during Monday through Friday operating hours. You can also email us for additional information on an item.

Customer service agents can:

1. Answer questions about our products and product line 2. Recommend related items to consider

Customer service agents cannot:

1. Give refunds on orders when the returns policy has not been followed

2. Give you tracking status; Please use our order tracking page

3. Just a reminder: there are times when an order is lost, an item is delayed or a problem with an order arises: We ask you to remember that our customer service agents are here to help you in every way possible. If there is a problem with your order, please keep in mind the person on the phone assisting you most likely did not cause that problem. We appreciate the hard job our representatives do and encourage you to treat these representatives with courtesy. Our representatives have been instructed to disconnect on any phone calls where abusive language or raised voices are used. If you are upset with the policy or procedures in fulfilling an order, we encourage you to email us at QualityControlOfficer@metro-graphics.com